Reviews of Courtyard by Marriott Richmond Scott's Addition
3800 West Broad Street, Richmond, 23230, United States
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Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewProperty very clean and updated.
Nothing
Hello Bonnie, Thank you for your feedback regarding the cleanliness and updates at our property. We’re glad to hear you appreciated those aspects during your stay. Your experience is important to us, and we welcome any further comments or suggestions you may have for improvement in the future.
Hello Bonnie, Thank you for your feedback regarding the cleanliness and updates at our property. We’re glad to hear you appreciated those aspects during your stay. Your experience is important to us, and we welcome any further comments or … Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in June 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThe room contained a bed and a couch with ottoman. It was nice to have a place to sit and put my feet up besides the bed. There was a tiny balcony.
The balcony was not as pictured. There was only 1 chair, very noisy next to an exhaust vent, and much smaller than pictured. No table, no fireplace. The indoor pool was ICE cold. No sun to the water or area. AC blasting in the pool space. Could not stay in the water. The tv did not allow us to stream our own content as stated. The bed had a huge dip in the middle. The shower “door” only covered half the shower and water got all over the floor. The tv at our breakfast table would not work. The remote didn’t even have a back on it. When we asked about the tv in our room, a solution could not be made. They were nice about it and offered free breakfast and parking. But the next day, there was no record of that offer. They did honor it though, after some time at checkout. Overall very disappointing.
Hello Rebecca, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the seating in the room and your overall experience, as they help us understand our guests' perspectives better. While we strive to maintain a high standard, we understand that your experience did not meet your expectations. We value your input and encourage you to reach out to management directly for further discussion. Your insights are important to us as we continue to improve our guest experience.
Hello Rebecca, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the seating in the room and your overall experience, as they help us understand our guests' perspectives better. While we … Show more
Reviewed: 16 July 2025 · Stayed in June 2025
Verified reviewIt was clean and quiet, exactly what we needed at our halfway point to NYC. We looked forward to our stay again on the way home. Staff was friendly.
Hello Ebony, Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed the cleanliness and tranquility of your stay, as well as the friendliness of our staff. Your feedback is invaluable, and we look forward to welcoming you back on your next trip home. Safe travels until then!
Hello Ebony, Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed the cleanliness and tranquility of your stay, as well as the friendliness of our staff. Your feedback is invaluable, and we… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewEverything was exceptional!!
Hello Darmeisha, Thank you for your positive feedback! We're thrilled to hear that you had an exceptional stay with us. Your satisfaction is our priority, and we hope to welcome you back for another wonderful experience in the future. Safe travels!
Hello Darmeisha, Thank you for your positive feedback! We're thrilled to hear that you had an exceptional stay with us. Your satisfaction is our priority, and we hope to welcome you back for another wonderful experience in the future. … Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewRooms AC was broken and they didn't have any fans. And didn't have any solutions.
The price and the fact the rooms AC was broken.
Hello MadDogGrunt93, Thank you for sharing your feedback regarding your recent experience. We understand how important a comfortable environment is during your stay, and we appreciate you bringing these issues to our attention. Your comments will be forwarded to the management team for their review and consideration. We hope you had some enjoyable moments during your stay despite these challenges. Thank you again for your input.
Hello MadDogGrunt93, Thank you for sharing your feedback regarding your recent experience. We understand how important a comfortable environment is during your stay, and we appreciate you bringing these issues to our attention. Your comm… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewI was very pleased with the Clealiness of the hotel. And even more shocked that there was a microwave. A lot of times you travel out of town get take out food and unable to reheat your leftovers.
The nosey traffic you could hear up in the room. With an autistic son this was very hard and uncomfortable for him.
Dear Guest, Thank you for sharing your experience. We’re glad to hear that you appreciated the cleanliness of the hotel and the convenience of having a microwave in your room. We understand that noise levels can vary based on location within the hotel, and we appreciate your feedback on this aspect. Your comments will be taken into account for future improvements to enhance our guests’ comfort.
Dear Guest, Thank you for sharing your experience. We’re glad to hear that you appreciated the cleanliness of the hotel and the convenience of having a microwave in your room. We understand that noise levels can vary based on location with… Show more
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in April 2025
Verified reviewVery friendly staff. We enjoyed the breakfast, use of the lovely pool (a nice surprise), and opportunity to have a glass of wine at the bar. We really enjoyed our stay!
Parking was a little tight, but doable. We often parked across the street.
Hello Linda, Thank you for sharing your feedback! We're glad to hear that you enjoyed the friendly service, breakfast, and the lovely pool during your stay. Your comments about parking will be noted. We hope you will consider visiting us again and making more wonderful memories.
Hello Linda, Thank you for sharing your feedback! We're glad to hear that you enjoyed the friendly service, breakfast, and the lovely pool during your stay. Your comments about parking will be noted. We hope you will consider visitin… Show more
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 April 2025 · Stayed in February 2025
Verified reviewReviewed: 15 March 2025 · Stayed in February 2025
Verified reviewReviewed: 27 February 2025 · Stayed in February 2025
Verified reviewReviewed: 21 February 2025 · Stayed in February 2025
Verified reviewReviewed: 16 February 2025 · Stayed in February 2025
Verified reviewThe staff was very friendly. The facilities and room were very clean. It's also located close to all attractions.
I booked a room with a balcony through a 3rd party. I was given a standard room, no balcony. An upgrade to the correct room was not available. The staff accommodated as best they could.
Hello Sharvella, We appreciate your kind feedback regarding our friendly staff, clean facilities, and convenient location near attractions. We regret any inconvenience caused by the room discrepancy and appreciate the efforts made by our team to accommodate your needs during your stay. We hope you were able to enjoy your time at our hotel despite the initial room issue.
Hello Sharvella, We appreciate your kind feedback regarding our friendly staff, clean facilities, and convenient location near attractions. We regret any inconvenience caused by the room discrepancy and appreciate the efforts made by our t… Show more