The parking and getting around was a disaster, and the elevators in the hotel AND the garage we used were out of service, plus I know its not affiliated with you, BUT you do recommend them, the Luhrs garage attendant for our concert night just sat on her butt, not helping anyone & I get that its hot but wear your uniform jacket so people are aware of you.

The room was nice, clean, and very close to the event center.

Stayed in August 2025

Parking cost

Close to all the stadiums.

Stayed in July 2025

When performing the reservations thru Bookings.com the reservation had my second name and it was mention that the Hotel had parking, but it was not free and had to paid valet parking.

Location. 1 block away from Footprint center.

Stayed in February 2025

Location

Comfy convenient

Stayed in November 2024

Expensive vallet parking. The breakfast option in the downstairs coffee shop is a bit lacking. The hotel is on the edge of downtown so it's not so easy to walk to the nearby bars and restaurants as when staying more into downtown. Being able to walk anywhere in phoenix is a rare luxury, so it's still better than staying in most other parts of the city.

Friendly staff, clean sizeable rooms. All the amenities I expect a room to have. The bar (independent) is pleasant with great staff.

Stayed in October 2024

A few power outlets did not work in room, also would like to see that the room and tv remotes were sanitized before our stay.

Great customer service, location.

Stayed in September 2024

A few little things, the elevators slow especially at peak times (unsure if all working), as only rode 1 of the 4 for 3 days so the odds of that happening very low. The AC worked but it could of been way colder for my liking. The bar on the 4th floor only opens at 5, there was a couple times wanted a beer in afternoon. Like i said very small items

If you are going to a ball game the location is perfect, easy walking, it felt safe even at nite. The staff very friendly and and checked our bags on the final day so would not have to drag around for hours. The lobby very clean. It was a good hotel and what should be expected at this price point.

Stayed in September 2024

I wasn't a fan of the fact that there were only three elevators for a 20-story hotel that also has a lounge on one of the floors. Maybe my partner and I just happened to come to stay on an exceptionally busy weekend, but trying to navigate the floors anyway beside the stairs was next to impossible. The elevators were PACKED with other guests either trying to get to their rooms or trying to get to the lobby. I happened to get onto one of the said elevators, and I managed to go to EVERY floor from the 15th floor, all the way down until I finally reached the lobby, which was my original destination when I got onto the elevator on floor 6. I know it isn't something readily fixable on the staff/engineers, but for fellow travelers, be warned that there is a real likelihood that you will be climbing many flights of stairs at 9 am. Also, a side note that isn't that big of a deal, but my understanding was that there was a complimentary breakfast, but when I went down at 9:30 to get breakfast to bring back to our room, all there was a mini Starbucks that was not complimentary. I was a bit confused, however, I'm willing to accept that I may have potentially missed said breakfast due to waking up late.

The room was clean and very spacious for just my partner and me. Everything was clean and fresh upon arrival. The location is also within walking distance of the destination that we traveled for, which made the commute to the event incredibly easy. The front desk staff were very kind and welcoming and answered any questions regarding our stay or any issues that arose.

Stayed in September 2024

Most places offer breakfast and coffee. But this one didn't. Especially coffee..

The location was great for the event we were attending. The room was clean and meet our needs.

Stayed in August 2024

The hotel's proximity to the airport was very fortuitous given I flew on the day of the Microsoft computer update failure, delaying many of the flights. Road construction in much of Downtown Phoenix made getting to the parking valet station a bit tricky for a first-timer, but when I called the hotel from my car, the woman who fielded my call was quite good at getting me to the right place. The climate control of the rooms was very quiet and comfortable, fending off the 100 degree plus temperatures in Phoenix. They have a non-affiliated cocktail bar accessible via the fourth floor of the hotel and I found this somewhat funky place to be quite unique and had very good appetizers and specialty cocktails.

Stayed in July 2024

Road construction did make things somewhat awkward to get around, although I can hardly blame the hotel for that.

I travelled to this hotel from Flagstaff so that I would by the airport for an early morning flight back to New York. The hotel was very well maintained and modern from an updates perspective. As I really needed a good night's sleep, the room's climate controls were comfortable and quiet, as the temperatures outside were between 96 and 113. Check-in, check-out and valet service were consistently professional and quick. The location also provided easy access to a variety of restaurants and Phoenix's two big professional sports venues.

Stayed in July 2024

The King bed was firm, and it hurt my back. The staff member at check-in did not mention the included breakfast or where it was, only told us about the bistro on the 1st floor, and we ended up discovering it was on floor 2 AFTER we had bought breakfast on the second day (our last day).

Everything seemed very clean, and the location was right where I needed it to be.

Stayed in July 2024

a lot of construction outside, which made valet confusing to find. also valet was $43 dollars a night on top of room rate, which is ridiculous.

good location, right next to footprint center and had good food options around.

Stayed in July 2024

Thought it was odd that house keeping is only done every other day.

Great location near the Foot Print Centre. Hotel was clean and comfortable. The staff I spoke with were very friendly and helpful. There were also a lot of useful facilities close by like Frys Food Store and CVS, which was a nice bonus.

Stayed in July 2024

No hotel parking. Had to pay $30 a day for a parking garage, otherwise everything else was great!

Great customer service! Room and bathroom were immaculate.

Stayed in June 2024

While I realize it is not the fault of the hotel, there was lots of construction in the area surrounding the hotel which made parking challenging if you wanted to self park, and noise from the construction began very early in the morning. There were issues with the included breakfast, as well as with the in room air conditioning, however the staff was very responsive and provided solutions that exceeded expectations.

Property was in close proximity to sport/special events centers. The room was clean and the indoor pool was clean with towels well stocked.

Stayed in June 2024

If you didn’t want valet at $45 you could self park for $30 in parking Garage behind hotel. Paid $30 next day when leaving could not get out of garage without paying another $30. No One around to help. Air conditioner in room would not cool room consistently. So sleeping was kinda warm in the room. Had maintenance check it but didn’t get better.

Good location for the baseball game walking distance. Lobby very nice And open

Stayed in May 2024

I didn't like that the air conditioner goes on and off by a sensor. It would go off at night and become very warm in the room. Not having parking on site was a bit of an inconvenience but they do offer valet for $43 a night.

It is near lots of restaurants and bars. Walking distance to many. You need your room key to access the elevator, pool area, gym and Ice machine room. There's a small snack market which was nice.

Stayed in May 2024

Pool

Room, location

Stayed in April 2024

View was terrible!! Might want to think about replacing current toilets with comfort level toilets.

Location was excellent! The room was clean and modern. We were ready to leave by 10am and just wanted to sit in the lobby with a cup of coffee. If you’re not going to leave the bistro open later, consider complimentary coffee in the lobby.

Stayed in December 2023

No time for breakfast N/A

Stayed in November 2023

More towels& hygiene. Shampoos. Lotions etc.

Breakfast was wonderful

Stayed in October 2023

The indoor swimming pool was too small to swim laps (<15 m).

Comfortable room. had two great nights of sleep there while I was visiting Phoenix for a convention! I also used to the guest laundry which was convenient.

Stayed in October 2023

The view--but there is nothing they can do about that! There was construction on our side, but it's not something that would affect my decision to stay again.

The rooms were comfortable, spacious. cozy bed linens -- very clean. We went to a baseball game and the stadium was within walking distance. everything was close by.

Stayed in October 2023