Reviews of Courtyard by Marriott Phoenix West/Avondale 3 stars
1650 North 95th Lane, Phoenix, AZ 85037, United States
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewIt was in a good location
Dear Valued Guest, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I apologize if we fell short of any of your expectations. We would like to know where we may have fallen short, so we can discuss this as a team to ensure the necessary guidelines are in place and reviewed to prevent any level of dissatisfaction from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
Dear Valued Guest, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I apologize if we fell short of any of your expectations… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe front desk experience was great he was very friendly and took care of us immediately.
The room was not what I expected have stayed here in the past and the room was completely different this time around.
Dear Valued Guest, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I apologize if we fell short of any of your expectations. We would like to know where we may have fallen short when it came to your room expectations, so we can discuss this as a team to ensure the necessary guidelines are in place and reviewed to prevent any level of dissatisfaction from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
Dear Valued Guest, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I apologize if we fell short of any of your expectations… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewPleasant Staff, clean rooms!,
Nothing
Dear Baran, Thank you for sharing about your time at the Courtyard Phoenix West Avondale. It was a pleasure having you with us and we hope to welcome you again soon!
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewThe room was not what I had seen online and booked
The room itself
Dear Rudedog24, Thank you for sharing about your time at the Courtyard Phoenix West Avondale. We are sorry to hear that the room did not meet your expectations. I see that the room type you reserved was our Standard King. Would you be able to provide more insight on what was shown online versus what you checked into? We hope to hear back from you soon, so we can hopefully get this issue solved. Thank you for staying with us at the Courtyard Phoenix West Avondale.
Dear Rudedog24, Thank you for sharing about your time at the Courtyard Phoenix West Avondale. We are sorry to hear that the room did not meet your expectations. I see that the room type you reserved was our Standard King. Would you be able… Show more
Reviewed: 10 June 2025 · Stayed in May 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewNothing complimentary you had to pay for everything first hotel I've ever stayed at where you couldn't even get a free cup of coffee I guess because they have a Starbucks inside they didn't offer coffee
Dear Arnold, Thank you for taking the time to share your experience at the Courtyard Phoenix West Avondale. We genuinely appreciate your feedback, as it helps us understand our guests' expectations and improve our services. I am sorry to hear that we did not meet your expectations regarding complimentary amenities during your stay. As part of the Courtyard brand, we do not offer complimentary coffee in the lobby; however, we do provide coffee in the guest rooms for your convenience. We understand that this may not align with what you have experienced at other hotels, and we apologize for any inconvenience this may have caused. Additionally, our property features a Starbucks, along with made-to-order breakfast options, which can be included in special rate packages. We hope you had the opportunity to explore these offerings during your stay. We value your feedback and will take it into consideration as we strive to enhance our guest experience. Should you choose to stay with us again, we hope you will find our amenities more to your satisfaction. If you have any further concerns or suggestions, please do not hesitate to reach out.
Dear Arnold, Thank you for taking the time to share your experience at the Courtyard Phoenix West Avondale. We genuinely appreciate your feedback, as it helps us understand our guests' expectations and improve our services. I am sorry … Show more
Reviewed: 4 June 2025 · Stayed in May 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewNice friendly staff!
The shower made a very very loud noise while the hot water was on.
Dear Amber, Thank you for sharing about your time at the Courtyard Phoenix West Avondale. We hope to have the pleasure to welcome you again soon!
Reviewed: 28 May 2025 · Stayed in April 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewI liked the staff. They were all great!
I didn't like that there was only one,two bedroom suite. I didn't like how Friday night was double the price of Saturday night. It should've been the same price and I think it's definitely overpriced. Definitely not a $250 a night property. There was trash,dirty wet towels and debris in/at the pool. I was going to clean the leaves from the pool but there was no net.
Dear Kellie, Thank you for taking the time to share your feedback regarding your recent stay at the Courtyard Phoenix West Avondale. We sincerely apologize that we could not meet your expectations, particularly concerning the availability of our accommodations. As you noted, we do not offer a two-bedroom suite on our property, and we regret any inconvenience this may have caused during your visit. Regarding our room pricing, we understand that fluctuations can be frustrating. Hotel rates can vary from night to night due to factors such as availability and local events, which can influence the overall cost. We appreciate your understanding in this matter as we strive to provide competitive pricing while ensuring a quality experience for our guests. We also want to address your concerns about the pool area. Our housekeeping team has been informed about the conditions you encountered, and they are actively working to improve the cleanliness of the pool area during the evening hours. We acknowledge that recent windy and stormy weather contributed to the debris in the pool, and we prioritize the safety of our guests by not leaving cleaning tools accessible. In the future, should you encounter any issues during your stay, please do not hesitate to inform our front desk staff immediately so we can address them promptly. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience.
Dear Kellie, Thank you for taking the time to share your feedback regarding your recent stay at the Courtyard Phoenix West Avondale. We sincerely apologize that we could not meet your expectations, particularly concerning the availability o… Show more