Reviews of Blue - A Modern Hotel, Ascend Hotel Collection 3 stars
1080 Riverdale Street, West Springfield, MA 01089, United States
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Reviewed: 1 January 2023 · Stayed in October 2022
Verified reviewReviewed: 21 November 2022 · Stayed in November 2022
Verified reviewReviewed: 19 October 2022 · Stayed in July 2022
Verified reviewReviewed: 11 October 2022 · Stayed in October 2022
Verified reviewVery clean room nice hotel
My car was parked & hit on there property, very upset about this because I have yet to view the cameras or speak to anyone on the management level about my car invovled in a car crash that occurred after I just checked in. I arrived at 3:30PM to find my car damaged at 6:40PM. I called the authorities but they are unable to do anything because they can not view the cameras until the manager becomes available. I stayed on 10/9/22 and I still have not spoke to anyone from the hotel as of yet.
Thank you for completing your survey. We sincerely apologize for the experience you had on our property. Unfortunately, we were unable to see anything on camera where your vehicle was parked. We wish we were able to tell you more. This information was shared with the WSPD on the evening of the incident and we were advised that they were going to contact you further.
Thank you for completing your survey. We sincerely apologize for the experience you had on our property. Unfortunately, we were unable to see anything on camera where your vehicle was parked. We wish we were able to tell you more. This inf… Show more
Reviewed: 6 October 2022 · Stayed in August 2022
Verified reviewReviewed: 8 September 2022 · Stayed in September 2022
Verified reviewRooms were good
The location. The breakfast. The price. Breakfast was not what was expected for the price I paid. For almost $500 there could have been a complete better breakfast.
Thank you for completing your survey. We are sorry you did not enjoy your recent stay. Breakfast selections have been limited since Covid. Your response will be shared with management.
Reviewed: 7 September 2022 · Stayed in September 2022
Verified reviewNothing
TV didn't work, AC didn't work, scary people hanging out in the parking lot, lights and electrical outlets not working, rug was sticky when you walk barefoot, no water pressure in the shower. For the price I ended up paying, I should have stayed at the Hilton! Never will return. Quality Inn lets you use the pool with no charge, $40 a day for 2 is rediculious.
Reviewed: 5 September 2022 · Stayed in September 2022
Verified reviewthe water park was decent
windows we’re dirty , the plugs in the room were broken , the WiFi wasn’t good, no breakfast included even though it said that before I booked and definitely was over charged , overall just wasn’t good very outdated hotel
Good Morning Chelsea, Thank you for completing your survey. We are sorry to hear that you didn't enjoy your recent stay with us. Your comments will be shared with the team. Please be aware that the site does state that a complimentary grab and go breakfast option is the only one available. Nowhere does it state that a breakfast is included with the room. This feature was discontinued several years ago when the pandemic began; the site includes this update.
Good Morning Chelsea, Thank you for completing your survey. We are sorry to hear that you didn't enjoy your recent stay with us. Your comments will be shared with the team. Please be aware that the site does state that a complimentary g… Show more