Nothing to dislike

Everything, the room is small but it works perfectly for an inner city stay as all the facilities in the room were practical which makes it very comfortable.

Stayed in August 2025

Gym was very small but it done the job!

Great little quirky rooms, nice staff, decent location

Stayed in August 2025

The location was a bit sketchy at night and the toilet glass door didn’t fully close. We also noticed there weren’t any films available like there used to be.

The styling and decor is fab, it was clean and the bed was massive and comfy.

Stayed in August 2025

Strong fragrance smell when you come through the doors. The sig scent but way tooo strong.

Clean well laid out

Stayed in August 2025

Could do with more choice at breakfast.

Nice room ,very comfy bed. We loved the iPad functions. And the shower was great too.

Stayed in August 2025

They don't accept cash.. I've never been in a hotel bar that doesn't accept cash! Also house cleaning came at like 09:00 - 09:30 which meant I never got my room cleaned because I was on holiday and sleeping. Most hotels I've stayed in house cleaning is done early afternoon when people are out of their rooms.

Very cool vibe. Security staff were welcoming every evening. Room was perfect for what I needed.

Stayed in August 2025

The bar area and check in seemed quite dark. Everything was done using I pad which was fine but all a bit impersonal.

Room although very small had everything we needed. It was comfortable and clean.

Stayed in July 2025

I wish they had larger breakfast menu

Stayed in August 2025

Too small room, overall safety at the location around the hotel, hotel itself was very safe with armed guard 24/7

Good location, cleanness, shopping areas, new facility, at least it looks so, 24/7 security, breakfasts, staff

Stayed in July 2025

Rooms are small. I understand that is the tradeoff, but have to mention it.

Very practical hotel room, fantastic views, high security, friendly staff.

Stayed in July 2025

Fantastic attentive staff and great use of technology throughout hotel

Stayed in July 2025

The digital check-in procedure had problems checking in two rooms instead of one! The room design involved one person having to climb over the other sleeping beauty to get out of the bed at night to use the bathroom. There was no other way out of the double bed! The blank wall facing the bedroom window could do with some art work! ? You need to use your room card to get the lift working!

Location near metro and cable car stops as well as a variety of large stores, cafes and restaurants. Facilities were excellent including gym, small roof garden, lounge areas with TVs, books, sofas, bar and cafe with drinking water on tap. The room was clean, compact and quiet with clever design features including a small fridge and safe but sufficient for a four night stay. Double bed was large and comfortable, bedding and towels of good quality. Leaving luggage during the day of departure was free.

Stayed in July 2025

Check-in process a bit long-winded. Rooms are small. However, fully acceptable at the price.

Modern stylish interior, superb location close to Union Square. Nice view.

Stayed in June 2025

No coffee machine or fridge and they can offer for guest if they want I want to come again but I need what’s missing even put in some room we are old

New modern every thing perfect security available no one can go to his room without security key make me feel safe

Stayed in July 2025

Nothing

Facilities, Reception and bar area, decor

Stayed in July 2025

The location was great and I love the vibe inside. The rooms are comfortable and quiet which is important in a noisy neighbourhood. Breakfast is great and the barista coffee was spot on.

Stayed in June 2025

Mattress was very hard. But, this could be personal

Location, location, location. Room was very tidy

Stayed in July 2025

SF has gone so far downhill. Nothing to do with the hotel.

Great atmosphere. Wonderfully creative with space.

Stayed in July 2025

Everything felt clean, modern, and well-maintained — very European style. Loved the cozy design, amazing lobby and bar, and the breakfast was absolutely delicious. So far, the best hotel I’ve stayed at in the U.S.!

Stayed in July 2025

The vibe of the hotel was perfect and the staff were fantastic. The staff were so friendly and always happy to help. We got some great recommendations from them on were to visit/eat during our stay. A special thanks to Fernie who was great during check in and throughout our stay

Stayed in July 2025

The digital checking in system for two rooms was problematic. The rooms are small but well designed however the position of the very comfortable large double bed is not ideal for a couple as it involves climbing over your partner to get out of bed in the middle of the night! The system for the elevators depends on scanning in your room card. A huge problem for us, as non-US residents, was paying for even a drink by card as often European Visa cards do not work however UK cards do (more expensive,) . Cash is not accepted by the hotel!

The lounge and bar area are both very comfortable with some outdoor seating TVs and books as well as the vital water fountain.The well equipped gym and rooftop area are very good and important if you want to escape from your room. The metro station Powell Street is only a short walk and the cable car a bit further.

Stayed in July 2025

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I loved absolutely everything about this hotel. Stunning design, crystal-clear cleanliness, everything at hand, a very comfortable room — everything is new, pleasant, and cozy! Delicious and varied breakfast. Polite staff. I would easily rate this hotel a solid 10 out of 10!

Stayed in July 2025

The water pressure in the shower.

I felt safe knowing there was a security guard on the front door and staff on reception check-in area 24 hours a day. The staff were all friendly and helpful. It is as clean. Love the blockout blinds.

Stayed in July 2025

I had a great experience at the hotel. The staff was friendly, and the room had everything you could need. My favorite part was the big bed near the window with a great view. The location was also excellent—close to shops, bus stops, and restaurants.

Stayed in July 2025