Reviews of Charlevoix Inn & Suites SureStay Collection by Best Western 3 stars

Nice rooms, clean facility and great staff. Will stay there again on our next trip.

Not applicable

It was in a good location.

The price was misrepresented. Overly priced. The second floor was under construction of a repainting job. So the red walls were splotched with white patches. The red paint in the room was not done well either. It was not stated that I had to stay with my dog the whole time, so I had to find a boarding place to take my dog the day of the wedding. The only reason I picked that place was because it was pet friendly and then I wasn’t able to keep my pet in the room to go to the wedding that I traveled there for.

Great location

Room was a bit worn/dated.

The location, but it does not have any room with lake view…

Staff treatment, when an issue came up, the handling by the manager was totally non sense , and not except-able …. No sympathy no comforting word came out her mouth, for the issue that was with the room sink drainage, that caused discomfort to the guests renting that room.. 1- The only washing machine was out of order 2- The hall way carpet was stained in lots of soots 3- the reciption area and the elevator were unacceptably dirty… I widh I could share some pictures

The breakfast was great and I loved that they had water bottles free for the guest

There were some maintenance taken place during it stay.

Nothing!

Upon entering the hotel it had a moldy musty smell to it. The staircase looked like it hadn’t been swept in weeks and was dirty. The first room we went to was suppose to have a lake view, it did not. The shower door had dirt and mold on the bottom and the shower had mold in it. The manager sent us to a second room which had one pink pill on the floor at the foot of the bed and another crushed in the carpet next to it. My husband and I went downstairs to get a refund (we paid cash) and the manager said no refunds. After a heated discussion with my husband he agreed to send a check within the next 3-5 days ( our reservations were August 3rd and today is the 7th, still no refund.) The rooms online were misrepresented and the hotel should be removed from your site. Since I haven’t received a refund I also plan on contacting the BBB. Hopefully no one else falls into the trap of this establishment.

Great breakfast

Unfriendly staff

The location was in a great spot for our extra traveling.

Rooms were small, mold in bathroom, beds very uncomfortable, dirty pool, check-in lady doesn’t seem to like her job!

Clean, modern good breakfast good location, good staff really good restaurant right across the street and a good beach at the train depot right down the road

Expensive, but I understood going in

Bare bones hotel, good for the cost, breakfast was a little weak but everything else was ok

Its way overpriced. Not even up to the standards of a Hampton Inn

The breakfast is worse than ordinary.

Location

Breakfast

Location to downtown was nice

The hallways smelled musty and bathroom had mold on the ceiling