Reviews of Extended Stay America Suites - Houston - IAH Airport 2 stars
1500 North Sam Houston Parkway East, Houston, TX 77032, United States
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Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewThe area and location
Room 133 only had 2 tv stations, wish the hotel would provide more than 2 tv stations
Dear Darius, Thank you for your valuable feedback. We are pleased to learn that you enjoyed the area and location of our establishment. We also appreciate your observations regarding the limited TV channel selection in your room. Your comments have been duly noted, and we are committed to enhancing this aspect to ensure a more enjoyable experience for our guests in the future. We hope this did not cause too much inconvenience and did not detract from an otherwise great visit. We look forward to the opportunity to welcome you back to Extended Stay America in the future. Sincerely, Hotel Management
Dear Darius, Thank you for your valuable feedback. We are pleased to learn that you enjoyed the area and location of our establishment. We also appreciate your observations regarding the limited TV channel selection in your room. Your comme… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewIt was easy to access Houston
Dear Davis, Thank you for the great review and for taking the time to recognize our hotel. We are delighted to hear that you enjoyed our convenient location and the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back soon to Extended Stay America. Sincerely, Hotel Management
Dear Davis, Thank you for the great review and for taking the time to recognize our hotel. We are delighted to hear that you enjoyed our convenient location and the excellent service provided by our staff. Thank you for being our guest. We… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewRoom with bad smell dirty bad atmosphere
Dear Luis, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Dear Luis, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priori… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewRude staff, room next to us tv was so loud till 4 in the morning. Rang reception twice and they didn’t do anything about it
Dear Tom, Thank you for your feedback. We apologize for the disruption caused by the noise and the lack of response when you reached out for assistance. A restful environment and attentive service are essential, and we regret that your experience fell short in both areas. Your comments will be shared with the team to ensure that guest concerns are addressed more effectively in the future. We appreciate your patience and hope to provide a more comfortable stay on your next visit. Sincerely, Hotel Management
Dear Tom, Thank you for your feedback. We apologize for the disruption caused by the noise and the lack of response when you reached out for assistance. A restful environment and attentive service are essential, and we regret that your expe… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewClean for the most part
Elevator broken, clogged sink, rude manager
Dear Jarrick, Thank you for sharing your concerns. While we appreciate that you found the room mostly clean, we regret the issues that impacted your experience, including the broken elevator, plumbing problem, and interaction with our manager. This is not the level of service we aim to provide, and your feedback will be addressed with the appropriate teams to ensure better handling moving forward. For assistance with your request, we recommend contacting us directly so we can review your concerns and address them accordingly. We hope you’ll consider returning so we can work to provide a stay that better reflects our standards. Sincerely, Hotel Management
Dear Jarrick, Thank you for sharing your concerns. While we appreciate that you found the room mostly clean, we regret the issues that impacted your experience, including the broken elevator, plumbing problem, and interaction with our manag… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 16 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 April 2025 · Stayed in April 2025
Verified reviewRoaches and cockroaches crawling around in room and bathroom. Pool water looked like flesh eating bacteria and the mattress was way smaller than the frame so it just slid everytime u got up
Dear Walter, Thank you for bringing this to our attention. We’re truly sorry to hear about the conditions you encountered during your stay. This is not the standard we strive to maintain, and we understand the frustration and discomfort this must have caused. Please know that we are urgently addressing these concerns with our maintenance and housekeeping teams to ensure immediate corrective measures are taken. Your feedback is invaluable as we work to improve the quality and comfort of our accommodations. Sincerely, Hotel Management
Dear Walter, Thank you for bringing this to our attention. We’re truly sorry to hear about the conditions you encountered during your stay. This is not the standard we strive to maintain, and we understand the frustration and discomfort thi… Show more
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewReviewed: 16 April 2025 · Stayed in March 2025
Verified reviewReviewed: 7 April 2025 · Stayed in March 2025
Verified reviewReviewed: 17 March 2025 · Stayed in February 2025
Verified reviewReviewed: 6 March 2025 · Stayed in March 2025
Verified reviewReviewed: 21 February 2025 · Stayed in February 2025
Verified reviewReviewed: 6 January 2025 · Stayed in October 2024
Verified reviewReviewed: 28 December 2024 · Stayed in December 2024
Verified reviewReviewed: 15 December 2024 · Stayed in December 2024
Verified reviewNothing
My tv didn’t work and was let known five minutes into checking in no one came to fix it. Left came back still nothing asked from desk said maintenance wouldn’t be back until Monday so I paid 91 dollars for no tv is ridiculous. I’m highly upset broken tv in picture
Dear Davidson, Thank you for taking the time to write a review of your stay. We extend our sincere apologies for not meeting your anticipated experience. Your concerns hold paramount significance for us, and we regret our inability to address them promptly. We appreciate your bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. We anticipate your return, affording us the opportunity to deliver an enhanced experience. Sincerely, Hotel Management
Dear Davidson, Thank you for taking the time to write a review of your stay. We extend our sincere apologies for not meeting your anticipated experience. Your concerns hold paramount significance for us, and we regret our inability to addre… Show more
Reviewed: 3 November 2024 · Stayed in November 2024
Verified reviewNothing
Nothing
Dear Frank, Thank you for sharing your experience. We are genuinely sorry about the issues you are having. We are looking into this matter; meanwhile, you can reach out to us at the hotel for any further queries. Thank you again for bringing this to our attention. Sincerely, Hotel Management
Dear Frank, Thank you for sharing your experience. We are genuinely sorry about the issues you are having. We are looking into this matter; meanwhile, you can reach out to us at the hotel for any further queries. Thank you again for bringin… Show more
Reviewed: 23 October 2024 · Stayed in October 2024
Verified reviewThe staff were very nice and accommodating. The lobby and front was clean. The vending machines and the fact there is a big fridge in the room. Close to food spots and a gas station/corner store. (Walkable)
The smell of the room was horrible (mildew smell) to the point where all my clean clothes that were taken out of my bag smelled like the room, the carpet was stained , the chair in the room was damaged the dishwasher was dirty , I saw one roach in the closet I did not like that the pool was closed , my TV was broke when I first arrived but was fixed 2 days before I left which was one good thing. Plates and silverware don’t come with the room.
Dear Jahnea, We would like to express our gratitude for choosing to stay with us. We deeply regret any shortcomings in meeting your expectations and sincerely apologize for any inconvenience caused. Rest assured that we take these issues seriously and are committed to improving in these areas to ensure that all guests have an enjoyable experience. Thank you for also sharing the positive aspects of your visit, and we hope to have another opportunity to demonstrate our commitment to providing outstanding stays to our guests. Sincerely, Hotel Management
Dear Jahnea, We would like to express our gratitude for choosing to stay with us. We deeply regret any shortcomings in meeting your expectations and sincerely apologize for any inconvenience caused. Rest assured that we take these issues se… Show more
Reviewed: 16 October 2024 · Stayed in October 2024
Verified reviewReviewed: 29 August 2024 · Stayed in August 2024
Verified reviewThe staff was great.
My daughter woke up covered in bed bug bites.
Dear Lani, We sincerely appreciate your feedback, although we deeply regret the distressing experience you encountered during your recent stay at our hotel. We take all guest comments seriously, especially matters of this nature, and understand the profound importance of maintaining a safe and comfortable environment for our guests. We are taking immediate action to address it, including thorough inspections and treatments by professional exterminators. Additionally, we are reviewing our housekeeping procedures to ensure that our rooms meet the highest standards of cleanliness. Your input is invaluable to us, and we thank you for bringing this to our attention. Sincerely, Hotel Management
Dear Lani, We sincerely appreciate your feedback, although we deeply regret the distressing experience you encountered during your recent stay at our hotel. We take all guest comments seriously, especially matters of this nature, and unders… Show more
Reviewed: 21 August 2024 · Stayed in August 2024
Verified reviewNothing
I wasn't even able to stay at the hotel. I got to the hotel and the front desk person told me that they had cancelled my reservation because there wasn't a room available of which I had booked. It was late at night and almost midnight and I had to end up trying to find another hotel to stay in . I walked to a few nearby and both were full . I then just ended up getting a Uber to my home which was 2 hours away The hotel smelled horrible like cigarette smoke. The front desk person was unprofessional. I don't think I will be booking thru booking.com again. I should have not have had to go thru that with my 6 year old daughter
Dear Cassandra, We extend our sincerest apologies for the inconvenience you encountered with your recent reservation at our establishment. We empathize with the frustration and inconvenience this may have caused. Please be assured that we are treating this matter with the utmost seriousness and are proactively addressing these concerns to mitigate the likelihood of recurrence. We hope to have to welcome you back in the future. Sincerely, Hotel Management
Dear Cassandra, We extend our sincerest apologies for the inconvenience you encountered with your recent reservation at our establishment. We empathize with the frustration and inconvenience this may have caused. Please be assured that we… Show more
Reviewed: 18 August 2024 · Stayed in August 2024
Verified reviewPets allowed
No breakfast
Dear Jennifer, Thank you for staying at our hotel and for taking the time to post a review. We appreciate you mentioning to future guests we are a pet-friendly hotel. We recognize the value of beginning your day with a satisfying breakfast and sincerely apologize for falling short of your expectations. Your feedback is invaluable as we are committed to enhancing our services and ensuring our guests have a positive start to their day. Thank you for bringing this to our attention, and we eagerly anticipate the opportunity to welcome you back for a more pleasant stay. Sincerely, Hotel Management
Dear Jennifer, Thank you for staying at our hotel and for taking the time to post a review. We appreciate you mentioning to future guests we are a pet-friendly hotel. We recognize the value of beginning your day with a satisfying breakfast … Show more