Reviews of Boston Marriott Burlington 4 stars
One Burlington Mall Road, Burlington, MA 01803, United States
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewEverything is excellent
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewEverything
Nothing
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewOn site restaurant and nice rooms
Nothing
Joseph, it’s great to hear you enjoyed both the comfort of your room and the convenience of having an onsite restaurant to dine in. Knowing everything met your expectations without a hitch is exactly what we strive for. We look forward to welcoming you back for another easy and enjoyable stay!
Joseph, it’s great to hear you enjoyed both the comfort of your room and the convenience of having an onsite restaurant to dine in. Knowing everything met your expectations without a hitch is exactly what we strive for. We look forward to w… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewVery clean. Felt safe, even returning in the early am
Bolt lock broken or disabled, very disturbing. Very poor lighting in bathroom. Soft lighting is great for bedroom but terrible for the bathroom. Most staff were lovely but a one late evening staff was quite abrupt.
We’re pleased to know your stay felt clean and comfortable, and especially that you felt safe coming back late at night. Your feedback on the lighting and door lock is very valuable, and our team will be reviewing those details closely to ensure improvements. While it’s great to hear most of our staff left a positive impression, we’ll also follow up on the interaction you mentioned so every guest feels warmly welcomed at any hour. We hope to have the opportunity to make your next visit an even better one.
We’re pleased to know your stay felt clean and comfortable, and especially that you felt safe coming back late at night. Your feedback on the lighting and door lock is very valuable, and our team will be reviewing those details closely to e… Show more
Reviewed: 21 August 2025 · Stayed in June 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewVery nice outdoor pool area! I loved the fact that we could order food poolside also! Lobby and restaurant and bar looked very nice
The beds were lumpy with a huge divot. I kept sliding off and almost falling out of bed! The first room we checked into had a bug on the bed that we saw right away. We told the front desk and they gave us a room change, however when this was mentioned at check out the front desk person seemed confused and stated that they usually call their bug service right away but it did not look like anyone reported it. That was a bit concerning. Also we did not like the weird glass sliding door that was the door to the bathroom! You could hear everything! We were 3 ppl staying in the room that did not want to hear each other using the toilet! We had to turn on the shower to drown out the noise for privacy! Not acceptable!!
Thank you for sharing your experience, Cindi. It is great to know you enjoyed our outdoor pool and that the poolside food service added to your stay. The welcoming atmosphere of the lobby and restaurant is something we take pride in. We regret that certain aspects of your room did not meet expectations, and your feedback has been noted for review. We appreciate you staying with us and would be delighted to welcome you back on a future visit.
Thank you for sharing your experience, Cindi. It is great to know you enjoyed our outdoor pool and that the poolside food service added to your stay. The welcoming atmosphere of the lobby and restaurant is something we take pride in. We reg… Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewThe only hotel I will stay at in Burlington
Nothing
EoliB, what a compliment to know Boston Marriott Burlington is your go-to choice whenever you’re in the area! We’re thrilled that everything about your stay met expectations, and it’s wonderful hearing there was nothing you would change. We can’t wait to welcome you back for another seamless and enjoyable visit.
EoliB, what a compliment to know Boston Marriott Burlington is your go-to choice whenever you’re in the area! We’re thrilled that everything about your stay met expectations, and it’s wonderful hearing there was nothing you would change. We… Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in June 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewOur room wasn’t cleaned in the 9 days we stayed … my daughter made so many requests but was promised many times that someone was coming no body came
Dirty
Patricia, we’re truly concerned to hear about your experience. Our housekeeping team is usually very attentive, and it’s disappointing that your room service fell short during your stay. We have staff on duty 24 hours a day, so we encourage guests to reach out immediately in the future so we can address any concerns right away. We hope you might consider giving us another opportunity to provide the high standard of service our guests typically enjoy.
Patricia, we’re truly concerned to hear about your experience. Our housekeeping team is usually very attentive, and it’s disappointing that your room service fell short during your stay. We have staff on duty 24 hours a day, so we encourage… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewHotel restaurant and staff was amazing.
It’s wonderful to hear the restaurant and team made such a strong impression during your stay. At Boston Marriott Burlington, we take pride in pairing great dining with warm, attentive service, and your kind words mean a lot. We’d love to welcome you back for another memorable visit.
It’s wonderful to hear the restaurant and team made such a strong impression during your stay. At Boston Marriott Burlington, we take pride in pairing great dining with warm, attentive service, and your kind words mean a lot. We’d love to w… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe hotel wouldn't let me cancel the reservation because I booked through a 3rd party, "booking.com". I tried to get in contact both by phone and email to booking.com with no timely response. Booking.com sux, and not a company I would recommend or use again.
Read above
We’re sorry to hear about the difficulties you experienced with your reservation. While we’re unable to make changes to third-party bookings, we appreciate your feedback and hope future stays go more smoothly. We would love the chance to help you plan your next visit to Boston.
We’re sorry to hear about the difficulties you experienced with your reservation. While we’re unable to make changes to third-party bookings, we appreciate your feedback and hope future stays go more smoothly. We would love the chance to he… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewEverything so clean
Just your have to improve the AC the room was so hot
Thank you for your review! We’re glad to hear that you found everything clean and well-maintained. However, we apologize for the issue with the AC and will certainly address it to ensure a more comfortable experience in the future. We hope to welcome you back soon for a much cooler visit!
Thank you for your review! We’re glad to hear that you found everything clean and well-maintained. However, we apologize for the issue with the AC and will certainly address it to ensure a more comfortable experience in the future. We hope … Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewWas put in a room with sounds of plumbing every time someone from a different room was flushing or showering
Thank you for your feedback, Elad. We’re sorry to hear about the disruption during your stay. This is certainly not the experience we strive to provide. We will investigate the issue to ensure it’s addressed. We appreciate you bringing this to our attention and hope to welcome you back for a more comfortable stay in the future.
Thank you for your feedback, Elad. We’re sorry to hear about the disruption during your stay. This is certainly not the experience we strive to provide. We will investigate the issue to ensure it’s addressed. We appreciate you bringing this… Show more
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewGood location.
Room did not feel clean. Lots of stains on the couch, didn’t even want to set my stuff on it. Bathroom door in room has a solid 1/2 inch gap, so you can see the person inside. Breakfast so crowded you couldnt really get anything, and food seemed old and flavorless. I was double charged and it took a month and several phone calls/emails for them to correct their mistake.
Thank you for sharing your experience, Amber. We sincerely apologize that your stay felt amiss. We understand how important cleanliness and comfort are, and we regret that we fell short in these areas. Your feedback about the breakfast and billing issues is invaluable, and we will work to improve these aspects moving forward. We hope you’ll consider giving us another opportunity to provide a more enjoyable stay in the future.
Thank you for sharing your experience, Amber. We sincerely apologize that your stay felt amiss. We understand how important cleanliness and comfort are, and we regret that we fell short in these areas. Your feedback about the breakfast and … Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewAwesome bed
Thanks, Guzman! We’re glad you had a great night’s sleep. There’s nothing like an ultra-comfy bed to make a stay memorable. We hope to welcome you back to Boston Marriott Burlington again soon!
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewSuper clean great staff that knew their jobs. Very complete Breakfast
That I could not eat more
What a treat to read you loved our spotless accommodations, our knowledgeable team, and a breakfast that hit the mark! Sounds like we just needed a bigger plate! We’d love to welcome you back to Boston Marriott Burlington anytime you're hungry for another great stay.
What a treat to read you loved our spotless accommodations, our knowledgeable team, and a breakfast that hit the mark! Sounds like we just needed a bigger plate! We’d love to welcome you back to Boston Marriott Burlington anytime you're hun… Show more