Reviews of Best Western Plus Executive Residency Austin - Round Rock 3 stars
2021 Cheddar Loop Rd , Austin, 78728, United States
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocated ca.20min drive from Austin center, easy access from main road, w/nice parking spots and some fast foods nearby (few min driving diatance). Comfy room w/nice shower (real shower, not a bathtub one).
Quite noisy at night as located next to busy road
Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in June 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewvery clean and cozy
does not accept esas
Dear Naylene Thank you so much for your wonderful feedback! We are delighted to hear you enjoyed your stay with us and appreciated our hospitality. Our team takes great pride in providing a clean, comfortable, and welcoming environment for our guests. We look forward to having the pleasure of hosting you again and making your next visit just as memorable. Himay Patel General Manager
Dear Naylene Thank you so much for your wonderful feedback! We are delighted to hear you enjoyed your stay with us and appreciated our hospitality. Our team takes great pride in providing a clean, comfortable, and welcoming environment fo… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThe room was very clean, the staff at reception was excellent, good breakfest.
Everything was great.
Dear Mirelsivic Thank you for taking the time to share your feedback. We are delighted to hear you enjoyed your stay, appreciated the cleanliness of your room, the warm welcome from our reception team, and our breakfast offerings. Your kind words mean a great deal to us, and we will be sure to share them with the team. We look forward to welcoming you back for another pleasant stay. Sincerely, Himay Patel
Dear Mirelsivic Thank you for taking the time to share your feedback. We are delighted to hear you enjoyed your stay, appreciated the cleanliness of your room, the warm welcome from our reception team, and our breakfast offerings. Your ki… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe staff was friendly. Being dog friendly is great! And the beds were some of the most comfortable I've slept in out of a hotel.
The pool was so small. There isn't a lot directly by it but plenty within a 10 minute drive.
Dear Guest Thank you for taking the time to share your kind feedback. We’re delighted to hear that you had a pleasant stay and that our team members, comfortable beds, and pet-friendly environment made a positive impression on you. It’s always rewarding to know our efforts contribute to a welcoming experience for both our guests and their furry companions. We truly appreciate your recognition and hope to welcome you back soon for another enjoyable visit. Sincerely, Himay Patel General Manager Best Western Plus Executive Residency
Dear Guest Thank you for taking the time to share your kind feedback. We’re delighted to hear that you had a pleasant stay and that our team members, comfortable beds, and pet-friendly environment made a positive impression on you. It’s a… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewFrom the moment I checked I’m in to the time we checked out service was amazing. The staff super nice, easy check in pool was on the smaller side is probably the only thing we could say others would think. Other then that everything was great breakfast was awesome as well good price great location the gentlemen who helped us check in the front desk lady who walked us up fresh towels and the sweet gentlemen who worked the Saturday night shift awesome and great hospitality. Will definitely be my new go to when visiting the Austin area.
Dear Kelsie! Thank you for taking the time to share your experience with us. We’re delighted to hear that you felt warmly welcomed by our team and enjoyed our breakfast offerings. Providing genuine hospitality and a great start to the day is something we take pride in, and it’s wonderful to know it made a positive impression on your stay. We hope to have the pleasure of welcoming you back in the near future. Sincerely, Himay Patel General Manager at Best Western Plus Executive Residency
Dear Kelsie! Thank you for taking the time to share your experience with us. We’re delighted to hear that you felt warmly welcomed by our team and enjoyed our breakfast offerings. Providing genuine hospitality and a great start to the day … Show more
Reviewed: 4 August 2025 · Stayed in June 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewIt was clean, I think. Yeah, seemed pretty clean.
Beds were a little firm (though I only tried one) Breakfast was not too good.
Dear Matthew! Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely appreciate your honesty, as it helps us identify areas where we can enhance the overall guest experience. We regret to hear that your visit did not exceed your expectations. Our goal is always to provide exceptional service and memorable stays, and we are sorry we fell short during your time with us. If there are specific aspects you feel we could improve upon, we would be grateful for the opportunity to learn more. Your insights are important to us as we strive to better serve our guests in the future. We hope to have the chance to welcome you back and provide the high-quality experience you deserve. Warm regards, Himay Patel General Manager at Best Western Plus Executive Residency
Dear Matthew! Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely appreciate your honesty, as it helps us identify areas where we can enhance the overall guest experience. We regret to hea… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewEverything
NA
Thank you for your 10\10 review ;we are delighted to hear about the excellent review, hope we can host you the next time you are in town We hope to see you soon :) Himay Patel General Manager
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe location was great, very friendly staff.. Room was clean and spacious..
The only thing was they didn't clean room and bring fresh towels daily.. other than that everything was great.
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced with our housekeeping services not meeting expectations. At Best Western Plus Executive residency, we strive to provide consistent and attentive service in every department, and it is clear that we fell short during your visit. Please know that your comments have been shared with our housekeeping management team to ensure this issue is addressed and corrected moving forward. Your satisfaction is extremely important to us, and we are committed to making improvements based on your experience. Should your travels bring you back to the area, we would greatly appreciate the opportunity to welcome you again and provide the high standard of service you deserve. If there is anything further you would like to share, or if we can be of assistance, please do not hesitate to reach out to us directly. 512-252-8221 Himay Patel General Manager
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced with our housekeeping services not meeting expectations. At Best Western Plus Executive r… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewI loved the friendly and helpful staff. The bathroom was surprisingly clean and so were the beds... On top anyway.
My friends lifted the mattress (cuz she wanted to know what kind it was since it was really comfortable) and they discovered, what they labeled as, a crime scene. Breakfast was mid to be honest, but still breakfast so I can't complain too much and sadly the road were all under constructions so it was a hassle to get there, this will change in the future though I'm guessing. All around I would recommend if your activities are more in this part of town, but for us it was a 20 minute drive to the "center" of attractions we went to. Combined with traffic made it about 35 minutes.
Thank you for let us know, we so glad to hear from you and know that you loved our staff. We going to deep inspect that room you were and make sure everything meet our standard cleanliness, our commitment to our guests its our number one priority, we apologize for any inconvenience.. Hopefully in the future you can gives us another try whenever you get back to our fabulous city.. Sincerely Himay Patel GM
Thank you for let us know, we so glad to hear from you and know that you loved our staff. We going to deep inspect that room you were and make sure everything meet our standard cleanliness, our commitment to our guests its our number one pr… Show more