Reviews of Best Western Plus Cold Spring 3 stars
180 Court Street, Plymouth, MA 02360, United States
Loading
Guests also reviewed these properties:
Phnom Penh, Cambodia
Borgomanero, Italy
Atoka, United States
Hamilton, United States
Muggia, Italy
Mestre, Italy
La Rochelle, France
Siracusa, Italy
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewClose to everything
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewPerfect location, only a 10 min walk into the lovely harbour town of Plymouth and the attractions. Nice and quiet and the pool was great on a hot day.
Nothing.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewcottage liike, 1 level room with outdoor chairs to sit in. comfortable bed. hot breakfast.
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThis is the first place we've stayed at in a long time where our room was cleaned and towels changed every morning without our having to ask for it. It was like good old days. Thank you!
Dear Alexander, Thank you for taking the time to review our hotel. I'm glad you enjoyed your stay with us and hope you'd consider staying with us again should you return to the Plymouth area! :)
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewCleanliness, amenities
Not a thing. Beautifully run
Dear Nancy, Thank you for your strong review of our property! I'm glad you enjoyed your stay with us and hope you would consider staying with us again! :)
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewWe've been coming here for the last 5 summers. It's a great place to stay for families and conveniently located. Staff are great and everyone loves the well kept outdoor pool.
Staff are attentive but the mattresses and pillows could be more comfortable. If they upgraded the mattresses and pillows this place would be an 8 or 9.
Dear Jessica, Thank you for your review and for staying with us the past 5 summers! :) We are actually in the process of changing mattresses and replacing all pillows in guest rooms this week! We hope to see you again and thank you for your kindness!
Dear Jessica, Thank you for your review and for staying with us the past 5 summers! :) We are actually in the process of changing mattresses and replacing all pillows in guest rooms this week! We hope to see you again and thank you for your… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewBeautiful grounds, enjoyed walks on the path
Dear Melinda, Thank you for your great review! We are so glad you enjoyed your stay with us and hope to see you again! :)
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewEverything! Location, pool area, friendly staff and clean comfortable rooms
Dear Kim, Thank you for taking the time to review our hotel! We appreciate your staying with us and look forward to seeing you again in the future. Your kind observations are much appreciated! :)
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewWe thoroughly enjoyed our visit! Very convenient to historic downtown Plymouth and to the beaches and restaurants! Room was very clean and comfortable with amenities like a sitting area, microwave and refrigerator. We also enjoyed the pool! The grounds were extremely meticulously maintained!
Dear Robert, Thank you for taking the time to review our hotel. I'm glad you enjoyed your stay with us and your kind observations are much appreciated. I hope you would consider staying with us again should you return to the Plymouth area! :)
Dear Robert, Thank you for taking the time to review our hotel. I'm glad you enjoyed your stay with us and your kind observations are much appreciated. I hope you would consider staying with us again should you return to the Plymouth ar… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewIt was near where I needed to be and had availability. Showers had good water pressure and got hot quickly.
There is no designated smoking zones so people literally just smoke right outside your door nonstop. You have to often walk past multiple people smoking before you can access your room. Rooms were very dark and dated, could definitely use some updating and new mattresses too.
Dear Deborah, Thank you for taking the time to review our hotel. I'm sorry that other guests were smoking outside your room. Please know that we would have been happy to speak with them and offer them another outside location if you had shared this concern with any staff member. We are here to help and truly want your stay with us to be a pleasant one!
Dear Deborah, Thank you for taking the time to review our hotel. I'm sorry that other guests were smoking outside your room. Please know that we would have been happy to speak with them and offer them another outside location if you had… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewBreakfast was good something for everyone
Dear Michele, Thank you for taking the time to review our hotel. Your feedback is much appreciated! :)
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewWe liked the quiet grounds and the outdoor pool. It was nice to sit at the outdoor tables also. The room was clean and the staff very friendly!
The rooms could use updating. No smarter tv .
Dear Isakower, Thank you for taking the time to review our hotel. I'm glad you found your room to be clean as well as our staff friendly. Please know that we will have smart tv installed by the end of this month! :)
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe outside grounds were nice
Bathroom sink didn’t drain the bathroom door was in the way. The air conditioning was very noisy. There was a bad odor to the room. Carpeting was filthy
Dear Stephen, I'm sorry that you did not enjoy your stay with us and were not happy with your room accommodations. I have shared your observations with both housekeeping and maintenance teams. Please know that we would have been happy to offer you another room had you shared your displeasure with any staff member!
Dear Stephen, I'm sorry that you did not enjoy your stay with us and were not happy with your room accommodations. I have shared your observations with both housekeeping and maintenance teams. Please know that we would have been happy t… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewThe room size was great for 3 of us and all our luggage. Breakfast was adequate and changed some each day. The staff was great and room was clean. Well located and within walking distance of several restaurants and attractions.
Tried running on Pelaton treadmill but couldn't get screen to work since we didn't have a subscription.
Dear Richard, Thank you for taking the time to review our hotel. I'm glad you enjoyed your visit to Plymouth and your stay with us. We would have been happy to assist you with the treadmill if you had shared this issue with any staff member. We are happy to help!! :)
Dear Richard, Thank you for taking the time to review our hotel. I'm glad you enjoyed your visit to Plymouth and your stay with us. We would have been happy to assist you with the treadmill if you had shared this issue with any staff me… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe grounds were kept nice, staff very good and it was quiet
Room smelt musty, damp and was very dark. Room could do with modernising, bathroom door had a hole where the hooks had come away, very shoddy job of repair. Quite expensive for standard of room
Dear Beverly, I'm sorry that you didn't find your guest room to your liking. Please know that we would have been happy to offer you another room had you shared your concerns with the front desk staff, I have passed along your comments to our housekeeping and maintenance teams. I do apologize for this less than positive experience.
Dear Beverly, I'm sorry that you didn't find your guest room to your liking. Please know that we would have been happy to offer you another room had you shared your concerns with the front desk staff, I have passed along your commen… Show more