Reviews of Avalon Hotel & Bungalows Palm Springs, a Member of Design Hotels 4 stars
415 South Belardo Road, Palm Springs, CA 92262, United States
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Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewAmazing beautiful place with professional staff, very kind, friendly. Great location, big room, well equipped, two pools. Definately coming back.
Nothing. All was great.
Dear Pavlina, Thank you so much for your wonderful review and for sharing such kind words about your stay with us. We’re thrilled to hear you enjoyed the spacious and well-equipped room, our beautiful surroundings, and the warm hospitality from our team. It’s always rewarding to know when our efforts make a lasting impression. We’re especially happy to hear you plan to return—nothing makes us prouder. We look forward to welcoming you back for another relaxing and memorable visit. Warmest regards,
Dear Pavlina, Thank you so much for your wonderful review and for sharing such kind words about your stay with us. We’re thrilled to hear you enjoyed the spacious and well-equipped room, our beautiful surroundings, and the warm hospitality… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewThe staff was super friendly and helpful
The price, there were a lot of additional cost which seems unnecessary to me.
Dear Peter, Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our staff to be super friendly and helpful—our team takes great pride in providing warm and attentive service, and your kind words are truly appreciated. We’re sorry to learn that the additional costs during your stay felt excessive. We strive to ensure our pricing and any associated fees are communicated as clearly as possible during the booking process. Your comments help us review how we present this information and ensure transparency and value for all our guests. We hope to welcome you back for another adventure in the desert and provide an even better experience next time. Warm regards, Cody Elliott Front Office Manager
Dear Peter, Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our staff to be super friendly and helpful—our team takes great pride in providing warm and attentiv… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewBed was great but pillows were awful. Too big and uncomfortable
Dear Mark, Thank you for taking the time to share your feedback with us. We're glad to hear you found the bed comfortable and that you had a restful sleep overall. We're sorry to learn that the pillows did not meet your expectations. Your comfort is very important to us, and we appreciate you bringing this to our attention. We are currently reviewing our pillow options and will consider your feedback as we explore alternatives that better suit a range of preferences. We hope to have the opportunity to welcome you back in the future and provide you with an even more comfortable stay. Warm regards, Cody Elliott Front Office Manager
Dear Mark, Thank you for taking the time to share your feedback with us. We're glad to hear you found the bed comfortable and that you had a restful sleep overall. We're sorry to learn that the pillows did not meet your expectations. Your… Show more
Reviewed: 14 May 2025 · Stayed in May 2025
Verified reviewthis is a wonderful property the rooms are clean and comfortable the food is good the pools are great the pool service is great
the loud music at the pool just outside my room is awful we come every year and ask not to be put on the front street or by the pool due to noise as we like to nap in the afternoon and in bed by 9pm i made the reservation 3 months in advance . then called 2 weeks prior to arrival with the same request. upon check in we asked the clerk and she acknowledge we called and our room was quiet. when we got to the room the pool music was loud. we asked to be moved and she said they were booked, she would make sure the music was turned off by 9:00pm and it was not finally i went to the front desk and the new clerk said she will have it turned down, which took 30min… the next day they still did not could not move us… but they did turn off the music outside our room that night..
Dear Michael, Thank you for your continued loyalty and for taking the time to share your feedback. We're pleased to hear you enjoyed our clean and comfortable rooms, delicious food, and poolside service. However, I sincerely apologize for the noise disturbance you experienced during your stay. We understand how important a quiet environment is for a restful vacation, especially when such requests are made well in advance. While we did our best to accommodate your preferences, it’s clear we fell short, and I regret the inconvenience this caused. Your comments have been shared with our front office and management teams to help us improve communication and room assignment procedures for returning guests like yourself. We truly value your patronage and hope to welcome you back with a more relaxing experience in the future. Warm regards, Cody Elliott Front Office Manager
Dear Michael, Thank you for your continued loyalty and for taking the time to share your feedback. We're pleased to hear you enjoyed our clean and comfortable rooms, delicious food, and poolside service. However, I sincerely apologize for… Show more
Reviewed: 19 April 2025 · Stayed in March 2025
Verified reviewNoisy room
Not nightlife. No restaurant or bar at night. Property is beautiful but slow. Must go elsewhere even for a nightcap or coffee
Dear Kedra, Thank you for taking the time to share your recent experience with us. We appreciate your feedback about our beautiful property while also noting your concerns. I'm sorry to hear about the noise issues you experienced in your room. This is certainly not the peaceful environment we aim to provide for our guests. Additionally, we understand your disappointment regarding our limited nighttime dining and beverage options. Your comments about our pace of service have been shared with our team as we're always looking for ways to improve our efficiency without compromising the quality of care we provide. We're constantly evaluating our amenities and services based on guest feedback like yours. While we currently don't offer extensive nightlife options on-site, we're exploring ways to enhance our evening offerings for future guests. Thank you again for your valuable feedback and for choosing to stay with us during your visit to Palm Springs. Sincerely, Cody Elliott Front Office Manager
Dear Kedra, Thank you for taking the time to share your recent experience with us. We appreciate your feedback about our beautiful property while also noting your concerns. I'm sorry to hear about the noise issues you experienced in your r… Show more
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewThe quaint, quiet & boutique environment. It’s close proximity to restaurants and being able to walk out your door to hike a mountain! Excellent food & beverages at ChiChi restaurant.
Wish the pillows were of better softness quality. Wish there was perhaps a microwave. Otherwise, everything was Superior!
Dear Thomas, Thank you for taking the time to share your recent experience with us. We're delighted that you enjoyed our boutique atmosphere and convenient location near restaurants and hiking trails! It's wonderful to hear that you found The Chi Chi restaurant's food and beverages to be excellent as well. We appreciate your feedback regarding the pillows. We're always looking for ways to enhance our guests' comfort, and we will share your comments with our housekeeping team to explore options for pillow varieties. Regarding the microwave, while we don't currently offer them in our rooms, we do have a limited number available upon request for future stays. Thank you for rating your overall experience as "Superior" despite these minor issues. We value your feedback and hope to welcome you back soon for another enjoyable stay. Warm regards, Cody Elliott Front Office Manager
Dear Thomas, Thank you for taking the time to share your recent experience with us. We're delighted that you enjoyed our boutique atmosphere and convenient location near restaurants and hiking trails! It's wonderful to hear that you found T… Show more
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewBreakfast was excellent
Very nosily at night. Too much street noise to sleep.
Dear Yeamans, Thank you for taking the time to share your recent experience with us. We're delighted to hear you enjoyed our breakfast service - our culinary team takes great pride in providing an excellent start to our guests' day. I'm very sorry about the street noise disruption you experienced during your stay. We understand how important a peaceful night's sleep is when traveling. While our central location offers great convenience, we recognize it can sometimes mean increased ambient noise from the surrounding area. For future visits, please don't hesitate to request one of our quieter rooms that face away from the street. We value your feedback as it helps us improve. Despite the noise issue, we appreciate your overall positive rating and hope to welcome you back soon for an even better experience. Warm regards, Cody Elliott Front Office Manager
Dear Yeamans, Thank you for taking the time to share your recent experience with us. We're delighted to hear you enjoyed our breakfast service - our culinary team takes great pride in providing an excellent start to our guests' day. I'm ver… Show more
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewRooms could use some updating and patio furniture! Didn’t like bathtub, prefer walk in shower. Bar hot!!
Dear Cynthia, Thank you for taking the time to share your feedback. We're delighted to hear that you found our staff to be very nice and that you appreciated our location and cleanliness. We also value your input regarding the rooms and facilities. We apologize that the room's condition did not meet your expectations. We're actively working on updating various aspects of the property, and your comments about the patio furniture and the bathtub have been noted for future improvements. We understand that preferences for amenities like showers can vary, and we'll keep this in mind as we plan our updates. We also appreciate your feedback about the bar area, and we’ll look into ways to improve the comfort of that space for our guests. Thank you again for your insights, and we hope to welcome you back soon for an even better stay. Warm regards, Cody Elliott Front Office Manager
Dear Cynthia, Thank you for taking the time to share your feedback. We're delighted to hear that you found our staff to be very nice and that you appreciated our location and cleanliness. We also value your input regarding the rooms and fa… Show more
Reviewed: 22 February 2025 · Stayed in February 2025
Verified reviewVicinity to downtown, restaurants and stores
Room and bathroom. No hooks for robes in bathroom. Need a dresser in room. Coffee pot in room would be nice. Housekeeping did not wipe down room or remove dirty dishes on multiple days.
Dear Rachael, Thank you for your detailed review of your recent stay with us. We're delighted that you appreciated our convenient location near downtown, restaurants, and stores. I sincerely apologize that your room service experience fell short of our standards, particularly regarding the housekeeping oversight with room cleaning and dish removal. This is not representative of our usual service level, and I have shared your feedback with our housekeeping management team to address these lapses immediately. I also appreciate your specific suggestions regarding room amenities. We are currently evaluating options to enhance our guest rooms, including additional storage solutions and bathroom fixtures. Your observations help us identify areas where we can improve our guest experience. Thank you for choosing our property, and we hope to welcome you back for an improved experience in the future. Best regards, Cody Elliott Front Office Manager
Dear Rachael, Thank you for your detailed review of your recent stay with us. We're delighted that you appreciated our convenient location near downtown, restaurants, and stores. I sincerely apologize that your room service experience fell … Show more
Reviewed: 10 February 2025 · Stayed in February 2025
Verified review$50/day resort fee is ridiculous. Choose your room carefully as there is a great diversity in the quality and no diversity in the price.
Dear Mario, Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your comments about our property being clean and cute! Regarding our resort fee, this covers a range of premium amenities including our fitness center and classes, bicycle rentals, multiple pool facilities, Wi-Fi and access to our partner hotel's facilities. We strive to ensure this fee provides real value to our guests through these extensive offerings. We understand your feedback about room variations. Each of our rooms has its own unique character, and we encourage guests to reach out to our front desk team during booking or check-in - we're always happy to discuss room options and find the best fit for each guest's preferences. Thank you again for choosing to stay with us. If your travels bring you back to the area, please don't hesitate to contact us directly so we can help select the perfect room for your next visit. Best regards, Cody Elliott Front Office Manager
Dear Mario, Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your comments about our property being clean and cute! Regarding our resort fee, this covers a range of premium amenities includi… Show more
Reviewed: 9 February 2025 · Stayed in February 2025
Verified reviewThe staff is always what makes this place.
The downstairs 500 building is noisy. Not loving the redecoration from glam to mid-century modern. It just looks cheap.
Dear baltfest, Thank you for taking the time to share your experience and for your continued loyalty to our hotel. We're particularly touched by your kind words about our staff – they truly are the heart of our property, and I'll be sure to share your compliment with the team. We appreciate your candid feedback regarding the noise levels in the 500 building and the decor. While we aim to create a fresh, contemporary aesthetic while keeping the old Palm Springs vibe of the property, we understand that design preferences are personal. I've noted your concerns about noise in the 500 building, and we'll explore ways to enhance sound insulation in that area. Thank you again for choosing our hotel. We value your feedback and look forward to welcoming you back. Best regards, Cody Elliott Front Office Manager
Dear baltfest, Thank you for taking the time to share your experience and for your continued loyalty to our hotel. We're particularly touched by your kind words about our staff – they truly are the heart of our property, and I'll be sure to… Show more
Reviewed: 31 December 2024 · Stayed in December 2024
Verified reviewGreat location and beautiful property. The pool area, gym and spa were lovely and the staff were incredibly attentive and helpful. The double room was much larger than expected and enjoyed having the first floor patio.
Bathroom was a bit small and ventilation wasn’t great!
Dear Amie, Thank you for your thoughtful review of your stay with us! We're delighted that you found our property to be a beautiful oasis and that you particularly enjoyed our pool area, gym, and spa facilities. It's especially rewarding to hear that our staff provided attentive service during your visit. I'm glad you appreciated the spaciousness of your double room and the first-floor patio. However, I apologize for the bathroom issues you experienced. We appreciate this specific feedback about the ventilation and size, as it helps us identify areas for future improvements. Thank you for choosing our hotel for your weekend getaway. We hope to welcome you back again soon! Sincerely, Cody Elliott Front Office Manager
Dear Amie, Thank you for your thoughtful review of your stay with us! We're delighted that you found our property to be a beautiful oasis and that you particularly enjoyed our pool area, gym, and spa facilities. It's especially rewarding to… Show more
Reviewed: 25 December 2024 · Stayed in December 2024
Verified reviewSo much to do, we don’t ever have to leave the property during our stay
N/a
Dear Nancy, Thank you for choosing the Avalon once again for your holiday stay! We're truly honored that you've made us part of your yearly tradition. It brings us great joy to hear that you found everything you needed right here on our property. We strive to offer a complete experience for our guests, and your great rating across all categories - from our facilities to staff service - tells us we're meeting that goal. We look forward to welcoming you back for your next holiday visit! Best regards, Cody Elliott Front Office Manager
Dear Nancy, Thank you for choosing the Avalon once again for your holiday stay! We're truly honored that you've made us part of your yearly tradition. It brings us great joy to hear that you found everything you needed right here on our pro… Show more
Reviewed: 3 December 2024 · Stayed in November 2024
Verified reviewSmall bathroom. Inexpensive looking decor in the bedrooms.
Dear Maria, Thank you for taking the time to share your feedback about your recent stay with us. We appreciate you highlighting both the positives and areas where we can improve. We're committed to continuously enhancing our guest experience. Your observations about our bathroom size and decor are valuable insights that we take seriously. Our team is always looking for ways to refine our accommodations and ensure they meet our guests' expectations. We hope you'll give us another chance to provide you with a more satisfying experience in the future. Warm regards, Cody Elliott Front Office Manager
Dear Maria, Thank you for taking the time to share your feedback about your recent stay with us. We appreciate you highlighting both the positives and areas where we can improve. We're committed to continuously enhancing our guest experienc… Show more
Reviewed: 2 December 2024 · Stayed in December 2024
Verified reviewReviewed: 25 November 2024 · Stayed in November 2024
Verified reviewThis place is an absolute gem! It has 3 pools and jacuzzi, and wonderful gardens with a breathtaking Mountain View. It’s very quiet and private, and in walking distance to restaurants and shops. Staff is very friendly and helpful. Valet is included in the service. Bedrooms are nice and have a balcony. I’ll definitely go back!
Dear Lucia, Thank you for your wonderful review! We are thrilled that you enjoyed your stay with us and appreciated the many amenities our property offers. Your kind words about our pools, gardens, mountain views, and friendly staff mean a great deal to our entire team. We're particularly pleased that you found the location convenient, with easy access to restaurants and shops, and that you enjoyed the privacy and tranquility of our property. The complimentary valet service and balcony rooms are features we take pride in, and we're delighted they enhanced your experience. We look forward to welcoming you back in the future and hope you'll continue to choose our hotel for your travels. Warmest regards, Cody Elliott Front Office Manager
Dear Lucia, Thank you for your wonderful review! We are thrilled that you enjoyed your stay with us and appreciated the many amenities our property offers. Your kind words about our pools, gardens, mountain views, and friendly staff mean a … Show more
Reviewed: 15 November 2024 · Stayed in November 2024
Verified reviewReviewed: 4 November 2024 · Stayed in October 2024
Verified reviewReviewed: 10 October 2024 · Stayed in October 2024
Verified reviewNice location
Breakfast not included if you book through booking.com which is not clear when choosing this hotel. Staff quite rude and dismissive.
Dear Ellile, Thank you for taking the time to share your feedback about your recent stay with us. We appreciate all guest reviews as they help us improve our services. We're glad you found our location convenient. Our central position is indeed one of our key features, allowing easy access to many of Palm Springs' attractions. However, we're deeply concerned about your experience with our staff and the confusion regarding breakfast. Please accept our sincere apologies for any rudeness or dismissive behavior you encountered. This is not the level of service we strive to provide, and we will use your feedback to reinforce our training on guest interactions. Thank you for bringing this to our attention. We hope you'll give us another chance to provide you with the exceptional experience we aim to offer all our guests. Sincerely, Cody Elliott Front Office Manager
Dear Ellile, Thank you for taking the time to share your feedback about your recent stay with us. We appreciate all guest reviews as they help us improve our services. We're glad you found our location convenient. Our central position is … Show more
Reviewed: 1 October 2024 · Stayed in September 2024
Verified reviewThe grounds were immaculate & well kept
The sliding doors in the rooms were slightly dated
Dear Amy, Thank you for taking the time to share your experience about your recent stay with us. We're delighted that you found your visit "beautiful short but sweet" and that you're considering returning in the future. It's wonderful to hear that you appreciated our immaculate and well-kept grounds. Our team works diligently to maintain the beauty of our property, and it's gratifying to know that these efforts have not gone unnoticed. We appreciate your feedback regarding the sliding doors in the rooms. We continually strive to improve our facilities, and your comment about the doors being slightly dated has been noted. We're always looking for ways to enhance our guests' experience, and we'll certainly take this into consideration in our future renovation plans. It means a lot to us that you're considering a return visit. We would be thrilled to welcome you back and provide you with another memorable stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you once again for choosing our hotel for your stay in Palm Springs. We look forward to the opportunity to host you again soon! Warm regards, Cody Elliott Front Office Manager Avalon Hotel & Bungalows
Dear Amy, Thank you for taking the time to share your experience about your recent stay with us. We're delighted that you found your visit "beautiful short but sweet" and that you're considering returning in the future. It's wonderful to … Show more
Reviewed: 19 September 2024 · Stayed in September 2024
Verified review