Nothing. All was great.

Amazing beautiful place with professional staff, very kind, friendly. Great location, big room, well equipped, two pools. Definately coming back.

Stayed in July 2025

The price, there were a lot of additional cost which seems unnecessary to me.

The staff was super friendly and helpful

Stayed in June 2025

Bed was great but pillows were awful. Too big and uncomfortable

Stayed in June 2025

the loud music at the pool just outside my room is awful we come every year and ask not to be put on the front street or by the pool due to noise as we like to nap in the afternoon and in bed by 9pm i made the reservation 3 months in advance . then called 2 weeks prior to arrival with the same request. upon check in we asked the clerk and she acknowledge we called and our room was quiet. when we got to the room the pool music was loud. we asked to be moved and she said they were booked, she would make sure the music was turned off by 9:00pm and it was not finally i went to the front desk and the new clerk said she will have it turned down, which took 30min… the next day they still did not could not move us… but they did turn off the music outside our room that night..

this is a wonderful property the rooms are clean and comfortable the food is good the pools are great the pool service is great

Stayed in May 2025

Not nightlife. No restaurant or bar at night. Property is beautiful but slow. Must go elsewhere even for a nightcap or coffee

Noisy room

Stayed in March 2025

Wish the pillows were of better softness quality. Wish there was perhaps a microwave. Otherwise, everything was Superior!

The quaint, quiet & boutique environment. It’s close proximity to restaurants and being able to walk out your door to hike a mountain! Excellent food & beverages at ChiChi restaurant.

Stayed in April 2025

Very nosily at night. Too much street noise to sleep.

Breakfast was excellent

Stayed in March 2025

Rooms could use some updating and patio furniture! Didn’t like bathtub, prefer walk in shower. Bar hot!!

Stayed in March 2025

Room and bathroom. No hooks for robes in bathroom. Need a dresser in room. Coffee pot in room would be nice. Housekeeping did not wipe down room or remove dirty dishes on multiple days.

Vicinity to downtown, restaurants and stores

Stayed in February 2025

$50/day resort fee is ridiculous. Choose your room carefully as there is a great diversity in the quality and no diversity in the price.

Stayed in February 2025

The downstairs 500 building is noisy. Not loving the redecoration from glam to mid-century modern. It just looks cheap.

The staff is always what makes this place.

Stayed in February 2025

Bathroom was a bit small and ventilation wasn’t great!

Great location and beautiful property. The pool area, gym and spa were lovely and the staff were incredibly attentive and helpful. The double room was much larger than expected and enjoyed having the first floor patio.

Stayed in December 2024

N/a

So much to do, we don’t ever have to leave the property during our stay

Stayed in December 2024

This place is an absolute gem! It has 3 pools and jacuzzi, and wonderful gardens with a breathtaking Mountain View. It’s very quiet and private, and in walking distance to restaurants and shops. Staff is very friendly and helpful. Valet is included in the service. Bedrooms are nice and have a balcony. I’ll definitely go back!

Stayed in November 2024

The sliding doors in the rooms were slightly dated

The grounds were immaculate & well kept

Stayed in September 2024

Needed painting a bit..

The style and amenities

Stayed in July 2024

The dinner plate could have included a little more but nonetheless it was delicious. One pool by the spa had many leaves around the pool and day beds. It wasn't too bad but maybe just a little more TLC to that area. That is all.

I loved the customer service. Enjoyed the extra amenities offered. And the access to the restaurant with good food.

Stayed in August 2024

Great service, very comfortable suites.

Stayed in August 2024

No complaints.

The grounds were beautiful and had a great relaxed vibe.

Stayed in July 2024

The lounge chairs by the pool could use better attendance/cleaning.

The the pool and pool side service was great.

Stayed in June 2024

Biggest issue and it wasn’t huge is that the room could have been better appointed for a family of four. Size was fine but needed some furniture to allow us to fully unpack our luggage. Needed hooks or a drying rack to accommodate wet towels and bathing costumes. But still very pretty rooms.

Location is excellent as were the grounds. Pools and cabanas were excellent. Lots of quality towels, sunscreen and water. All meals were delicious. Breakfast was excellent. And the staff will accommodate extra requests including my daughter who wanted whipped cream for her pancakes. They made it especially for her. Complimentary coffee in the morning.

Stayed in March 2024

Our bungalow was next to the valet so a bit noisy but tolerable.

Two blocks from the center of downtown Palm Springs. The privacy of the bungalows and the quiet pool area for sunbathing naps. Also, classy morning self serve coffee setup at the bar.

Stayed in February 2024

Middle pool very awkward for adults only but kids yelling in the balcony Could access the hot tub due to it being right next to outside dining tables

Restaurant

Stayed in January 2024

It was a lovely hotel, stylish with a relaxed atmosphere. The staff were helpful and friendly, the food very nice

Stayed in January 2024