Reviews of Americas Best Value Inn-Wenona 2 stars
5 Cavalry Drive, Wenona, IL 61377, United States
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Reviewed: 11 July 2025 · Stayed in May 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewIt was disgusting and had bed bugs
Please accept my apologies for not meeting your needs. We hope you will give us another chance to serve you in the future!
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewDidnt like it at all
This was possibly our worse hotel stay ever. The rooms were super dirty along with the bedding. I lifted the pillow and the pillow case had blood stains on it. The bedding had yellow stains on it and the walls were just nasty. We felt very uneasy as well with its location, especially after reading a note that was left behind by a previous customer. We lasted maybe 20 mins when we ultimately decided to cut our losses and look for a hotel elsewhere.
Thank you for your feedback, and I’m truly sorry to hear about your experience. What you described is absolutely not the standard we strive to provide. Cleanliness and guest comfort are our top priorities, and I sincerely apologize for the condition of the room and bedding you encountered. We take concerns like yours very seriously. I’ve already shared your comments with our housekeeping and management teams for immediate review and correction. We will also be looking into the note you mentioned to ensure nothing of that nature is ever overlooked. We understand your decision to leave early and regret that we couldn’t turn things around in time. If you're open to it, I’d welcome the chance to speak with you directly and learn more so we can make things right. Thank you again for bringing this to our attention.
Thank you for your feedback, and I’m truly sorry to hear about your experience. What you described is absolutely not the standard we strive to provide. Cleanliness and guest comfort are our top priorities, and I sincerely apologize for the … Show more
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewI don’t like anything about this property!!
Absolutely Disappointed – Do Not Recommend After a 4-hour night drive, I was really looking forward to getting some rest. I checked in, paid $98, and was assigned room 116. The moment I walked in, I was hit by an awful smell. The carpet, table, bathroom, and sink were visibly dirty, and to make matters worse — the blanket was clearly not clean either. I didn’t even sit down or place my bag on the floor because of how unclean everything was. I’ve stayed at many hotels, and this was by far the worst experience I’ve had. The room conditions didn’t match the price at all. I immediately checked out and had to drive another 40 minutes to a Holiday Inn but it was absolutely worth it for a clean and comfortable stay. Of course, there was no refund, which is frustrating, but honestly, I just wanted to get out of there. I do NOT recommend this hotel to anyone. The management really needs to take cleanliness seriously.
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 8 August 2024 · Stayed in June 2024
Verified reviewReviewed: 7 July 2024 · Stayed in July 2024
Verified reviewReviewed: 24 June 2024 · Stayed in June 2024
Verified reviewThe place was very dirty. If there was somewhere else to stay we would have. But the day staff was very kind
Very dirty would never stay again but there is no where to stay in this town.
Please accept my apologies for not meeting your needs. We hope you will give us another chance to serve you in future!!
Reviewed: 22 June 2024 · Stayed in June 2024
Verified reviewConvenient and affordable
The facility didn’t run AC and it smelled like an old building. We had to buy a candle so the place would smell decent. The room had AC so that helped.
Reviewed: 20 June 2024 · Stayed in June 2024
Verified reviewReviewed: 17 June 2024 · Stayed in June 2024
Verified reviewHad another person that was drunk knocking on all the doors at 3am waking everyone up.
Reviewed: 1 June 2024 · Stayed in May 2024
Verified reviewNothing
Very very dirty!
Reviewed: 31 May 2024 · Stayed in May 2024
Verified reviewLocation and availability was the best part of our trip.
Housekeeping is a skill they need to master.
Thanks for taking time to review us. We are looking forward serving you again!
Reviewed: 25 May 2024 · Stayed in May 2024
Verified reviewReviewed: 19 May 2024 · Stayed in May 2024
Verified reviewReviewed: 18 May 2024 · Stayed in April 2024
Verified reviewReviewed: 12 May 2024 · Stayed in May 2024
Verified reviewThe bed was comfortable.
The safety latch was broken and the door had to be shut firmly before it would latch.
Thank you for your feedback and for rating your stay with us. We're glad to hear that overall, you had a positive experience. However, if there are any areas where we can improve and earn that perfect 10 in the future, please don't hesitate to let us know. Your satisfaction is our top priority, and we're committed to providing the best possible experience for our guests. We appreciate your business and hope to welcome you back for another great stay in the future!
Thank you for your feedback and for rating your stay with us. We're glad to hear that overall, you had a positive experience. However, if there are any areas where we can improve and earn that perfect 10 in the future, please don't hesitate… Show more
Reviewed: 1 May 2024 · Stayed in April 2024
Verified reviewLocation is OK - in the middle of fields, the bed was comfortable
The hotel is very run down - chair you couldn't sit it, the room is small, the carpet needs replacement, the faucet in the bathroom was leaking
Thank you for sharing your feedback about your recent stay. We're glad to hear that you found the location convenient and the bed comfortable. We appreciate you bringing these issues to our attention, and please know that we take your feedback seriously. I will ensure that our maintenance team addresses the issues with the chair, carpet, and faucet promptly to improve the overall condition of our rooms. If you ever decide to stay with us again, please don't hesitate to let us know of any concerns during your stay so we can address them immediately. Your feedback helps us improve, and we hope to have the opportunity to provide you with a better experience in the future. Thank you for choosing to stay with us.
Thank you for sharing your feedback about your recent stay. We're glad to hear that you found the location convenient and the bed comfortable. We appreciate you bringing these issues to our attention, and please know that we take your feed… Show more
Reviewed: 4 December 2023 · Stayed in December 2023
Verified reviewLocation to work site
Very unprofessional staff. Found roaches in the room. Rooms were out dated. Staff wouldn't control guests that were unruly and loud at late hours.
Thanks for taking time sharing your disappointments with us. We have given extra training to our night auditor to avoid these kind a situation again. We hope you will give us another chance to serve you.
Reviewed: 11 November 2023 · Stayed in November 2023
Verified reviewReviewed: 23 October 2023 · Stayed in October 2023
Verified reviewNothing! It is terrible!
Check - in staff were nice but didn’t understand English. Wouldn’t print off a receipt. Room was moldy and old, anything medal was rusty, towels and sheets and pillows stained. Walls paper thin.
Hi Pam, I am sorry that you were not happy with your stay. We were in process of changing the system so we could not print which has been resolved plus we have emailed that receipt to you. We hope you will give us another chance to serve you in future!
Hi Pam, I am sorry that you were not happy with your stay. We were in process of changing the system so we could not print which has been resolved plus we have emailed that receipt to you. We hope you will give us another chance to serve yo… Show more
Reviewed: 22 September 2023 · Stayed in August 2023
Verified reviewReviewed: 21 July 2023 · Stayed in July 2023
Verified reviewReviewed: 14 July 2023 · Stayed in July 2023
Verified reviewReviewed: 5 July 2023 · Stayed in July 2023
Verified reviewWonderful hardworking manager was very helpful when needed
Nothing
Good Evening Phylls, First of all, thank you so much for your response. Feedback, whether positive or negative is helpful to me and my staff. Our staff is delighted to read that our commitment to cleanliness and friendly hospitality made for a pleasant visit with us. We look forward to welcoming you back again. Thank you Kp Patel(Gen. Manager) Americas Best Value Inn.
Good Evening Phylls, First of all, thank you so much for your response. Feedback, whether positive or negative is helpful to me and my staff. Our staff is delighted to read that our commitment to cleanliness and friend… Show more