Reviews of Hotel Ikon 2 stars
325 Sutter Street, Union Square, San Francisco, CA 94108, United States
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe location is fantastic. The price is excellent. The bedding feels clean. I liked having the handbasin in the room instead of the bathroom. The sanitaryware looks new. Power points are in good locations. Having access to hot water in the dining room is appreciated, as I was able to make tea with my own teabags.
Some hooks in the bathroom would be very practical. A supply of tea bags in the dining room would not cost much but would be welcome. We notified the staff that some small insects made their way into the room. I'm sure they will get onto it before it becomes a bigger problem. The room was quite warm, even with the window open, as we travelled in summer.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewRooms are in the small side, but they are really comfortable, the hotel is really well connected. The staff is really friendly, I was there for just one night and I would stay again, one or two nights.
The hotel is very old, getting on and off the elevator was a bit of hassle. If you have limited mobility this hotel is not for you. When I arrive there was toilet paper in the toilet (I was hesitant if it had been properly clean before my arrival) i found a cockroach in the bath tub, the carpets in the hallway are quite dirty
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe bed…so soft.
Not soundproof.
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewI like how it is convenient/near to the convention place I attended and other establishments. The staff are kind and accommodating. Actually liked the old school elevator but may not be okay to others…it was a new experience for me so I liked it.
Not noise proof. Could hear someone banging something so early in the morning. Music can also be heard sometimes from nearby establishment.
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewLocation and friendly staff
Two chairs in room would be nice.
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 February 2025 · Stayed in February 2025
Verified reviewLocation, friendly staff
Noisy environment, like radiators loudly knocking every morning, toilet tank leaking and loudly topping up every 15-30 minutes. Once faced a cockroach. The bed is rather for one person than for two. Weird smell in the common areas.
Thank you for taking the time to share your feedback. We're glad you appreciated our central location and the friendliness of our staff—providing a welcoming environment is very important to us. That said, I'm truly sorry to hear about the issues you experienced during your stay. The noise from the radiator, the toilet tank, and the other concerns you mentioned are not up to our usual standards. Please know that we take your comments seriously and will be addressing these matters with our maintenance and housekeeping teams right away. We appreciate your honest input—it helps us improve. We hope you’ll consider giving us another chance in the future so we can provide a more comfortable and enjoyable stay. Warm regards,
Thank you for taking the time to share your feedback. We're glad you appreciated our central location and the friendliness of our staff—providing a welcoming environment is very important to us. That said, I'm truly sorry to hear a… Show more
Reviewed: 31 January 2025 · Stayed in January 2025
Verified reviewReviewed: 30 January 2025 · Stayed in January 2025
Verified reviewReviewed: 17 November 2024 · Stayed in November 2024
Verified reviewVery close to union square
Thansk for choosing us! This is hotel Ikon!
Reviewed: 29 October 2024 · Stayed in October 2024
Verified reviewVery good location, staff very nice and really helpful. I really recommend this hotel for you trip in SFO !
Was a bit smelly in the corridors
Thank you for your kind words about our location and staff! We're thrilled to hear that you found our team helpful and that you would recommend Hotel Ikon for trips to San Francisco. We also appreciate your feedback regarding the smell in the corridors. We're committed to providing a comfortable environment, and we'll address this issue promptly. We hope to welcome you back soon!
Thank you for your kind words about our location and staff! We're thrilled to hear that you found our team helpful and that you would recommend Hotel Ikon for trips to San Francisco. We also appreciate your feedback regarding the smell… Show more
Reviewed: 19 October 2024 · Stayed in October 2024
Verified reviewGreat location!
Thank you for your positive feedback! We’re glad you enjoyed our great location. We hope to welcome you back soon! Hotel Ikon!
Reviewed: 14 October 2024 · Stayed in October 2024
Verified reviewLaundry room, kitchen, private bathroom
Hallway, elevator
Thank you for your review! We're glad you enjoyed our laundry room, kitchen, and private bathroom. We strive to provide convenient amenities for our guests. If you have any further feedback or suggestions, we’d love to hear them! Hotel Ikon!
Thank you for your review! We're glad you enjoyed our laundry room, kitchen, and private bathroom. We strive to provide convenient amenities for our guests. If you have any further feedback or suggestions, we’d love to hear them! Hote… Show more
Reviewed: 13 October 2024 · Stayed in October 2024
Verified reviewComfy bed, great location (close to lots of public transport options, union square and chinatown), good shower and fridge worked well. Shared kitchen with disposable cutlery and a couple tables. Reception staff were very friendly.
No air con (missed that this wasn't included when booking), single window in room faced directly towards a concrete wall so there was minimal light and the room was quite stuffy with no way to air it out, no hair dryer, a couple of small bugs in the room we had to care of. Room was on the small side, difficult to fit two large suitcases without being in the way.
Thank you for your feedback! We’re delighted to hear you enjoyed the comfy bed, great location, and friendly reception staff. We apologize for any inconvenience caused by the lack of air conditioning and the room's layout. Your comments about the window, hair dryer, and cleanliness will be addressed with our team to ensure a better experience for future guests. We appreciate your input and hope to have the opportunity to welcome you back! Hotel Ikon!
Thank you for your feedback! We’re delighted to hear you enjoyed the comfy bed, great location, and friendly reception staff. We apologize for any inconvenience caused by the lack of air conditioning and the room's layout. Your comments… Show more
Reviewed: 13 October 2024 · Stayed in October 2024
Verified reviewGood location and staff, clean room and laundray+ coffe machine wherr good and helpfull
There is no a.c
Thank you for your review! We're glad to hear you enjoyed our location, found our staff helpful, and appreciated the clean room and amenities like the laundry and coffee machine. We apologize for the absence of air conditioning and understand how important it is for a comfortable stay. We appreciate your feedback and hope to welcome you back soon. Hotel Ikon!
Thank you for your review! We're glad to hear you enjoyed our location, found our staff helpful, and appreciated the clean room and amenities like the laundry and coffee machine. We apologize for the absence of air conditioning and unde… Show more
Reviewed: 3 October 2024 · Stayed in October 2024
Verified reviewReviewed: 2 October 2024 · Stayed in October 2024
Verified reviewReviewed: 2 October 2024 · Stayed in September 2024
Verified reviewReviewed: 1 October 2024 · Stayed in September 2024
Verified reviewBooked this place after the original hotel turned out to be a scam / dump and needed to find somewhere else on the day. This one was in a great location, a good size, comfortable bed, and had a fridge and good wifi. I didn't use them, but this hotel has a kitchen / breakfast room guests can use, and laundry room. The staff were very friendly.
Main problem is this room didn't have air con. Which meant the windows need to be open a lot, which adds to the noise. The location is good for getting about but is not good for the noise if you have a street facing room. Not so much the traffic but the air con fans on the building opposite that are constant low level but intermittently very loud. There was also a loud droning noise late at night from the parking structure opposite. The room was large but basic and quite dated, especially the bathroom.
Thank you for your detailed feedback! We're glad to hear you found our location convenient and enjoyed the size of your room, along with the amenities we offer. We appreciate your kind words about our friendly staff. We apologize for the discomfort caused by the noise and the lack of air conditioning in your room. We understand how important a restful environment is for our guests, and we’re actively looking into ways to improve this. Your comments about the room's condition will also be taken into consideration for future updates. We hope to have the opportunity to welcome you back and provide a more comfortable stay. Hotel Ikon!
Thank you for your detailed feedback! We're glad to hear you found our location convenient and enjoyed the size of your room, along with the amenities we offer. We appreciate your kind words about our friendly staff. We apologize for t… Show more
Reviewed: 1 October 2024 · Stayed in August 2024
Verified reviewOne manager was very nice and helped a lot
The on site managet ariel was very rude and unhelpful purposily started drama with us and was just a unpleasant person to have to deal with to much attitude
Thank you for your feedback. We’re glad to hear that one of our managers was helpful. However, we take concerns about our staff very seriously. Ariel was enforcing our hotel policies to ensure a positive environment for all guests. Unfortunately, due to ongoing issues, we had to ask you to leave the property. We appreciate your understanding and hope you find a more suitable place for your future stays. Thanks for choosing Hotel Ikon!
Thank you for your feedback. We’re glad to hear that one of our managers was helpful. However, we take concerns about our staff very seriously. Ariel was enforcing our hotel policies to ensure a positive environment for all guests. Unfortun… Show more
Reviewed: 24 September 2024 · Stayed in September 2024
Verified reviewThe staff were very helpful. The location was good (near some of the sights and the business district). The location was also very safe (compared with places like Market St.). The room was quite small but it included a bathroom, which was good. I needed to read the instructions to understand how to use the shower, but once going, it was fine.
The room was quite small and there was no view at all. The elevator is very old fashioned one, but it works OK. Basically the room was fine.
Thank you for taking the time to share your experience! We’re thrilled to hear that our staff were helpful and that you enjoyed our convenient and safe location near the sights and business district. We appreciate your feedback regarding the room size and shower instructions. We're glad you were able to make it work, but we understand that a lack of view and the vintage elevator might not be to everyone’s taste. Your comments are valuable to us, and we’ll keep them in mind as we continue to enhance our guest experience. We hope to welcome you back in the future! All the best,
Thank you for taking the time to share your experience! We’re thrilled to hear that our staff were helpful and that you enjoyed our convenient and safe location near the sights and business district. We appreciate your feedback regarding t… Show more
Reviewed: 23 September 2024 · Stayed in September 2024
Verified reviewReviewed: 16 September 2024 · Stayed in September 2024
Verified reviewI learned through experience that the hotel is a residential hotel, which through me off. This included witnessing a woman finishing her business as she opened what is apparently a shared bathroom as I got off the elevator. It also included the man next door to mine essentially living his life with his door wide open. It was clean, staff was friendly, but it gives hostel more than hotel.
Just be aware of the location's purpose and use. It is a residential hotel and feels more like a hostel than a hotel - which is totally fine if that is what you need.
Thank you for sharing your feedback. We appreciate your insights and are glad to hear that you found our hotel clean and our staff friendly. We understand that our residential hotel concept may not align with everyone's expectations. We strive to provide a comfortable environment for all our guests, and we’re sorry to hear that your experience felt more like a hostel. Your comments about the shared spaces are valuable, and we will take them into consideration as we continue to improve our services. We hope to have the opportunity to welcome you back in the future, should your travels bring you our way again. Regards
Thank you for sharing your feedback. We appreciate your insights and are glad to hear that you found our hotel clean and our staff friendly. We understand that our residential hotel concept may not align with everyone's expectations. W… Show more
Reviewed: 10 September 2024 · Stayed in September 2024
Verified reviewI havent got Breakfast But the Location was so good near to fastfoods and near to Macy’s.
Dear Maria Josefa, Thank you for your review and for considering Hotel Ikon. I wanted to let you know that our reservations do not include breakfast. However, there are great dining options nearby that we’d be happy to recommend. We hope to welcome you back soon! Best, Eynar Front Desk Agent
Dear Maria Josefa, Thank you for your review and for considering Hotel Ikon. I wanted to let you know that our reservations do not include breakfast. However, there are great dining options nearby that we’d be happy to recommend. We hope to… Show more
Reviewed: 4 September 2024 · Stayed in September 2024
Verified reviewSuper friendly staff
Thanks for choosing Hotel Ikon, Hope to see you soon. Eynar A. Hotel Ikon Front Desk Agent