Reviews of Wilsen Hotel Nansana 3 stars
Nansana Masitowa Wilsen Mall, Kampala, Uganda
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewWelcome receptionist called Donna she is really extra ordinals
I was very disappointed that my booking through Booking.com was not honored, which forced me to pay a lot more than expected. I had booked in advance specifically to secure a fair price, but upon arrival—already tired from traveling—nothing was done to address the issue. It felt like management was more focused on money than understanding the customer’s situation. Additionally, when my flight was delayed by just two hours, I requested a late check-out for the same duration. To my surprise, the manager asked me to pay almost the full amount, which I found unreasonable and unfair.
Reviewed: 29 September 2024 · Stayed in September 2024
Verified reviewReviewed: 18 August 2024 · Stayed in August 2024
Verified reviewExcellent service
Nothing
Reviewed: 19 February 2024 · Stayed in January 2024
Verified reviewReviewed: 19 February 2024 · Stayed in February 2024
Verified reviewReviewed: 3 October 2023 · Stayed in October 2023
Verified reviewNone
None
Dear Pastor Maduane, Greetings from Wilsen Hotel Nansana ! Thank you for the feedback rating. We are pleased to know that we were able to serve you professionally to your satisfaction and comfort. We look forward hosting you again. Best regards, Jim Keneth General Manager.
Dear Pastor Maduane, Greetings from Wilsen Hotel Nansana ! Thank you for the feedback rating. We are pleased to know that we were able to serve you professionally to your satisfaction and comfort. We look forward hosting you again. Best reg… Show more
Reviewed: 26 July 2023 · Stayed in July 2023
Verified reviewHotel was nice
Issues with hot water. Restaurant was little slow on services - it took too long to deliver food orders
Dear Mr. Pasi, Greetings from Wilsen Hotel Nansana Hotel ! Thank you for visiting us and taking the time to share feedback from your experience with us. We are delighted that you enjoyed your stay and had a very comfortable and memorable experience from our staff . However, we do regret about the Hot water and the same has permanently been rectified with installation of Solar panels. We have as well embarked on staff training so as to improve upon our services. We are pretty sure that you will enjoy new changes and professional services upon your next visit. Regards, Jim Keneth General Manager.
Dear Mr. Pasi, Greetings from Wilsen Hotel Nansana Hotel ! Thank you for visiting us and taking the time to share feedback from your experience with us. We are delighted that you enjoyed your stay and had a very comfortable and memorable ex… Show more