Reviews of The Tick Hotel 3 stars
Bombo Road, Kampala, Uganda
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Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewNot Applicable
All good for the price we paid
Reviewed: 16 November 2024 · Stayed in November 2024
Verified reviewThere’s a lot to like about this hotel. Breakfast, facilities.
The facilities such as the gym should be included in the charge. Our towels smelled of smoke and the shower had very little water pressure.
Dear Robins, we hope you had a wonderful journey and reached safely. We sincerely appreciate your feedback and so sorry that such an experience befell your stay with us. we want to assure you that these unusual glitches have so far been fix and we wish to see you again soon.
Dear Robins, we hope you had a wonderful journey and reached safely. We sincerely appreciate your feedback and so sorry that such an experience befell your stay with us. we want to assure you that these unusual glitches have so far been fix… Show more
Reviewed: 11 November 2024 · Stayed in November 2024
Verified reviewThere’s a lot to like about this hotel, the location, breakfast, the facilities
The facilities are not included in the stay price. And all rooms are stated as having air conditioning but they do not and we had to pay extra to be upgraded to an aircon room. Plus you pay to visit the gym
Reviewed: 6 July 2024 · Stayed in July 2024
Verified reviewAll of the staff were very friendly and helpful. The room was very clean and comfortable.
The shower over the bath was not the best. Couldn't get the right temperature either too hot or cold.
woooow! we find this so helpful for us and we appreciate your patience! next time, your experiences will be so Fabulous!
Reviewed: 5 May 2024 · Stayed in May 2024
Verified reviewReviewed: 24 March 2024 · Stayed in February 2024
Verified reviewThe room view
Charged extra for using the pool and gym yet I was a hotel guest , room was on the 4th floor and the elevator was out of service so I had to use the stairs, very unreliable WiFi connection especially if you’re using Apple devices, nobody showed up for cleaning or provide extra bottled water there’s no kettle or anything provided in the room to make a tea/coffee
Hello Marriam, thanks for being part of us and we appreciate your feedback, we've greatly improved in all spheres and we assure you right away that our elevators are now fully functional with reliable internet Wi-Fi, we're looking forward to hosting again and again!
Hello Marriam, thanks for being part of us and we appreciate your feedback, we've greatly improved in all spheres and we assure you right away that our elevators are now fully functional with reliable internet Wi-Fi, we're looking f… Show more
Reviewed: 4 March 2024 · Stayed in February 2024
Verified reviewFood was Ok
I Was offered a dark room with no window which I declined!. A member of staff told me that there was no other standard rooms available. She insisted I should pay more and take up a luxury room! I refused and asked for a refund. At this point a room with a window was magically available! Not impressed 😕 😒
thank you very much, sir Samuel, and we appreciate your feedback! we apologize for this type of service and our efforts have now been geared towards staff training and team building and we rest assure you for the marvelous service!
Reviewed: 11 February 2024 · Stayed in February 2024
Verified review