Reviews of Sheraton Kampala Hotel 5 stars
Ternan Avenue, Kampala, Uganda
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Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewMeals especially breakfast Coffee -Excellent Tea -Excellent Other meals were super
Was with two partners and we used hotel taxi driver for 3 days, but to our surprise the driver was dismissed from his duties simply because he was trusted more by us and we did not want to use any other driver To me this is unacceptable. very disappointing we felt this is very unfair for the taxi operating company @ Sheraton in Kampala.
Dear Dr. Edmond, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations. We have shared your feedback with our contracted third-party transport company for immediate investigation into this matter to avoid it from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Best Regards Reservations Office
Dear Dr. Edmond, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations… Show more
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewThe Business Club was good !
SPA at the fitness Center/ the STEAM bath is too old and does not reflect a positive image
Dear Christophe, Thank you for taking time to let us know about your experience while staying with us. We are glad the Business club met your expectation. Providing the highest level of hospitality is our number one priority. Regarding the SPA and steam bath condition, we have shared your feedback with the leadership team to look into it. Thank you once again. Best Regards Reservations Team
Dear Christophe, Thank you for taking time to let us know about your experience while staying with us. We are glad the Business club met your expectation. Providing the highest level of hospitality is our number one priority. Regarding the… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewDear Kowalski, Thank you for taking time to let us know about your experience while staying with us. We are glad to have made your stay Excellent. Providing the highest level of hospitality is our number one priority. Thank you once again for choosing to stay with us. Best Regards Reservations Team
Dear Kowalski, Thank you for taking time to let us know about your experience while staying with us. We are glad to have made your stay Excellent. Providing the highest level of hospitality is our number one priority. Thank you once agai… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewwell located for a business trip adorable staff
some food in a dinner
Dear Cortas, Greetings from Sheraton Kampala Hotel. We appreciate you for taking your precious time to give us feedback. We are glad that our location and service were to your satisfaction, and we promise to make the dinners more delightful as well. We look forward to hosting you again. Kind Regards, Reservations Team.
Dear Cortas, Greetings from Sheraton Kampala Hotel. We appreciate you for taking your precious time to give us feedback. We are glad that our location and service were to your satisfaction, and we promise to make the dinners more delightfu… Show more
Reviewed: 25 June 2025 · Stayed in April 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewThere’s something rather remarkable about arriving in a bustling capital thousands of miles from home and being greeted like an old friend. From the moment I step through the doors of the Sheraton Hotel Kampala, I’m met with a kind of effortless hospitality that feels less like hotel service and more like being welcomed back by family you actually like. Breakfasts here are something to savour—generous, varied, and utterly satisfying. There’s a comforting rhythm to mornings at the Sheraton: the clink of cutlery, the aroma of fresh coffee, the easy conversation of travellers and locals alike. The staff, without fail, are disarmingly friendly—overly helpful in the best possible way—and somehow always one step ahead of what you need, even if you didn’t know you needed it. What strikes me most, though, is the genuine nature of it all. I’ve had the pleasure of meeting the manager on several visits, and he always makes a point of stopping for a chat—something few managers in my travels ever seem to do. It’s a small gesture, but it says a great deal. Even the security staff and room attendants seem to have mastered the art of graciousness. There’s a quiet pride in the way the place is run—like everyone is invested in making it special. And somehow, despite being from Ireland, I really do feel at home here. It’s a rare thing to find a hotel that makes you smile just thinking about it. But this place does. Every time.
zero
Dear Mr. Stephen, Greetings from Sheraton Kampala Hotel. Thank you so much for your heartfelt and beautifully written review. We are truly honoured by your kind words and thrilled to know that every aspect of your stay - from our staff and breakfast to the atmosphere and service - made you feel at home. It brings us great joy to hear that our team's genuine hospitality and attention to detail let such a memorable impression on you. Your recognition means a great deal to all of us, especially those you mentioned, including our general manager and the security and room attendants. We are proud to have created a space that brings warmth, comfort, and smiles to our guests. Thank you once again for choosing to stay with us and for sharing your experience. We deeply appreciate your continued support and look forward to welcoming you back on your next visit to Kampala. Warm Regards, Reservations Team.
Dear Mr. Stephen, Greetings from Sheraton Kampala Hotel. Thank you so much for your heartfelt and beautifully written review. We are truly honoured by your kind words and thrilled to know that every aspect of your stay - from our staff and… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewCleanliness
Sweet staff Especially : Milly Indian Chef Mr Mohan is the sweetest david Amini and everyone
Dear Mr. Sharik, Thank you so much for your kind words and perfect rating! We are delighted to know you had a great experience with us. Your special mention of Milly, Chef Mohan, David and Amin, and the rest of the team truly means a lot. We will be sure to pass along your compliments - they will be happy to know they made your stay extra memorable. It was a pleasure having you with us, and we look forward to welcoming you back to Sheraton Kampala Hotel in the near future! Warn Regards, Reservations Team.
Dear Mr. Sharik, Thank you so much for your kind words and perfect rating! We are delighted to know you had a great experience with us. Your special mention of Milly, Chef Mohan, David and Amin, and the rest of the team truly means a lot. … Show more
Reviewed: 19 June 2025 · Stayed in March 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewI like the services
The staff was very helpful
Dear Gupson, Thank you for taking your time to give us your feedback. We really appreciate your compliments and look forward to hosting you again and creating memories together. Kind Regards, Reservations Team.
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewThe exceptional customer service by the staff was just excellent
None for now
Dear Guest, Thank you for taking your time to give us your feedback. We really appreciate your compliments and look forward to hosting you again and creating memories together. Kind Regards, Reservations Team.