Delayed breakfast even when you make a special order and location abit away from the capital city, although this gives it an advantage of the being calm and quiet from the city noises.

Quietness and the lady at the reception, she was too supportive and kind to us.

Stayed in June 2024

Provision of toiletries, water in the rooms you have to follow up. Have variety in your breakfast menu , include fruits etc Room Intercom not working

Calm environment, caring staff, chef service

Stayed in October 2023

They gave me a different price on arrival different from what was advertised on booking.com. The receptionist was very rude, and the facility didn't have electricity. Plus, the room was very dusty, and the towels were dirty. The shower is not working. I was very frustrated 😠.

Nothing

Stayed in August 2025

Washroom and toilet was setup as shared. Since there were few other guests this was not a problem, and no one else was using the washroom when we were using it.

Manager and staff were very friendly and helpful. Very secure facilities. Hot shower was awesome. Very quiet, and good for sleeping

Stayed in February 2025

Things missing or didn’t work. Mosquito net, tv, Wi-Fi, light in stair well, chef. Welcome card read like the riot act. Must have a problem with prostitution. Dry toast for breakfast and to top it off receptionist didn’t give me my balance.

The staff very friendly and even fixed my puncture.

Stayed in October 2024

Lonllness

Staffs kindness

Stayed in August 2024

Lack of an elevator/escalator, breakfast delay, and average room maintenance.

Hospitality from the reception lady, security, quietness of the place, and the outer look of the property.

Stayed in June 2024

Room service is poor .especially changing of bedsheets and towels. Because the place is a bit far from the city centre, a minbus is required However walldrop and hangers

The break first and food generally, should not be the same every day.

Stayed in May 2024

Everything else

Staff

Stayed in January 2024

Serving time of meals was slow/late.

All meals were of excellent quality.

Stayed in January 2024

Possibly the distance from downtown. However, for me it was fine. There is shuttle service from the airport; and its a good way to get a snap shot of Kampala

The rooms are very nicely decorated and the accommodation is clean and maintained to a high standard. The compound and dining area are well presented and the food is also great:)

Stayed in October 2023

Unfortunately the WIFI did not work for me, this could be an isolated case that the hotel might need to work on.

I loved the breakfast, the hospitality of the staff. The hotel was clean. Though out of town, the navigation to the place was okay. The staff were respectful and supportive.

Stayed in October 2023

I didn't like that the only payment method was cash in this cashless society the world is moving to. Not many people carry cash anymore. A card machine would be helpful especially if your not from USD currency countries. The chef needs to improve the menu and orders. Sausage were served to our muslim driver who was very upset thinking it was pork. All our orders for breakfast were wrong both days. WiFi was not available on arrival we had to ask several times to get connected. We were given rooms on the third floor with no lift. This is difficult for elderly guests climbing stairs.

I liked that it was clean and neat. And parking was available plus the WiFi was good though we had to ask for it several times before we were connected.

Stayed in September 2023

Perfect Customer Service

Stayed in July 2023

Their location could be a bit closer but it's not to bad once you learn your way around town.

Really kind & welcoming staff, their breakfast is made to order and I totally found the place to offer incredible value, so you definitely get a lot of bang for your buck staying at Red Sox Hotel, highly recommend it!

Stayed in June 2023

Most of the facilities you talk about are malfunctional. E.g TV doesn't work, no Internet . The other thing is there are many mosquitoes and the nets have holes I never liked bargaining for the room prices afresh yet I had already booked a room with a price. So coming to check in and then the receptionist tells me different and higher prices was really a big disappointment. Let the prices online be the same with those on the reception

I liked the environment and cleanliness in and outside the hotel.

Stayed in May 2023

I didn't like leaving

Rooms security staff great owner available transportation great chef perso alized foods.

Stayed in April 2023

The breakfast needs to be improved with many varieties. My booking included English breakfast but this was not provided at the hotel. Bread and omelettes were provided on most days but we get tired of this and we requested for yam and sweet potatoes with omelette and these were provided at our request. Breakfast was always served with plenty of fruits and tea and coffee. We had fish dinner on one of our stay and it was delicious. The kitchen staff, Sofia was helpful and friendly.

The staff were excellent. The hotel team has always been friendly, patient and helpful. That impressed me the most and because of them I will book the hotel again anytime I go to Uganda. The hotel was clean and the location was good. The rooms were excellent and clean. The beds were comfortable and beddings were clean. All my request for the rooms were met except the absence of air conditioner even though it was listed as part of the room facilities when I booked. In any case, there was fan in the rooms and the fans work effectively. I will book the hotel again next time I am in Uganda.

Stayed in March 2023

There are no comments available for this review

Stayed in October 2024

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in December 2022

There are no comments available for this review

Stayed in June 2024

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in December 2023