Reviews of Protea Hotel by Marriott Kampala 4 stars
4 Elgon Terrace, Kampala, Uganda
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Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewGood
None
Dear Valued Guest, thank you for choosing us for your stay and for taking your valuable time to share your feedback. It is always encouraging to hear feedback from those who matter the most. We kindly encourage that when you have a moment, please feel free to share more about your experience with us. Once again, we appreciate your support, and look forward to welcoming you back to Protea Hotel by Marriott Kampala.
Dear Valued Guest, thank you for choosing us for your stay and for taking your valuable time to share your feedback. It is always encouraging to hear feedback from those who matter the most. We kindly encourage that when you have a moment, … Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewfood was good
1. There was an unpleasant odor in my room due to what appeared to be a toilet leakage issue. 2. I observed inconsistent guest treatment by the staff, with some guests receiving personalized "welcome back" messages while other frequent guests did not.
Dear Ms. Keisha, Thank you for taking the time to let us know about your experience while staying with us. Your experience as stated, is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team and Associates to ensure the necessary guidelines are in place and reviewed to prevent a similar occurrence in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, FIDELIS OPEDI
Dear Ms. Keisha, Thank you for taking the time to let us know about your experience while staying with us. Your experience as stated, is below our standard. Providing the highest level of hospitality is our number one priority and I sinc… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in May 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 6 June 2025 · Stayed in May 2025
Verified reviewThe Friendly and helpful Staff especially Maureen the Manager.
Great dining area and excellent food.
Dear John, thank you for choosing us for your stay and for your kind words. It is always encouraging to receive feedback from those who matter the most - You! Your feedback has been shared with the leadership team and Associates as a way to celebrate the great Guest services that they offered. Once again, we appreciate your support, and look forward to welcoming you back to Protea Hotel by Marriott Kampala. Best regards, Fidelis, Protea Hotel by Marriott Kampala.
Dear John, thank you for choosing us for your stay and for your kind words. It is always encouraging to receive feedback from those who matter the most - You! Your feedback has been shared with the leadership team and Associates as a way to… Show more
Reviewed: 5 June 2025 · Stayed in May 2025
Verified reviewClean safe and fro
Dear Geoffrey, thank you for choosing us for your stay and for taking your valuable time to share your feedback. It is always encouraging to hear feedback from those who matter the most - You! Your feedback has been shared with the leadership team and Associates as a way to celebrate the great Guest experiences that they offered. Once again, we appreciate your support, and look forward to welcoming you back to Protea Hotel by Marriott Kampala. Best regards, Fidelis, Protea Hotel by Marriott Kampala
Dear Geoffrey, thank you for choosing us for your stay and for taking your valuable time to share your feedback. It is always encouraging to hear feedback from those who matter the most - You! Your feedback has been shared with the leadersh… Show more
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewcosy
there room had a smell that would make you feel that the room is not that clean ... there was a night club that its sound was terrible until late at night and being there for business was not convenient not as good as the one in Lusaka ...
Dear Ms. Nancy, I recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean and convenient atmosphere within our guest rooms is important and I apologize that we did not fulfill that expectation during your visit. Your feedback is important to us and it has been shared with our Leadership Team, especially the Housekeeping leaders to ensure this is an isolated incident. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver. Sincerely, MAUREEN NAMATOVU guestservices@proteakla.co.ug
Dear Ms. Nancy, I recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean and convenient atmosphere within our guest rooms is important and I apologize that we did not fulfill t… Show more
Reviewed: 30 April 2025 · Stayed in March 2025
Verified reviewReviewed: 27 March 2025 · Stayed in February 2025
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewbreakfast
room too small
Dear Mr. Feyisola, Thank you for taking the time to share your feedback about your recent stay at our hotel. We're thrilled to hear that you enjoyed our breakfast offerings! Our culinary team works hard to provide a delicious and varied spread, and we're glad you appreciated their efforts. Regarding your comment about the room size, we apologize if your Guest room did not meet your expectations. We understand that room size can be a concern for some Guests, and we'll take your feedback into consideration. Kindly note that we have other room categories - which guarantee much bigger space. Thank you again for your review, and we hope to have the opportunity to welcome you back to our hotel in the future. Best regards, FIDELIS OPEDI Protea Hotel by Marriott Kampala
Dear Mr. Feyisola, Thank you for taking the time to share your feedback about your recent stay at our hotel. We're thrilled to hear that you enjoyed our breakfast offerings! Our culinary team works hard to provide a delicious and varied… Show more
Reviewed: 13 February 2025 · Stayed in February 2025
Verified reviewReviewed: 13 February 2025 · Stayed in February 2025
Verified reviewReviewed: 28 January 2025 · Stayed in January 2025
Verified reviewReviewed: 3 December 2024 · Stayed in November 2024
Verified reviewReviewed: 28 November 2024 · Stayed in November 2024
Verified reviewHot water , mosquito
Dear Mr. Babak, Thank you for taking time to give feed back about your recent stay. We have taken note of your constructive feedback and shared it with the respective Teams. We will certainly address the raised issues and ensure a better experience next time. We hope to have the opportunity to host you again. Kind Regards Protea Hotel by Marriott Kampala Team
Dear Mr. Babak, Thank you for taking time to give feed back about your recent stay. We have taken note of your constructive feedback and shared it with the respective Teams. We will certainly address the raised issues and ensure a better … Show more
Reviewed: 18 November 2024 · Stayed in November 2024
Verified reviewReviewed: 17 November 2024 · Stayed in November 2024
Verified reviewReviewed: 13 November 2024 · Stayed in November 2024
Verified reviewlocation is close to the central business district. Staff are very friendly and always available to help.
The band on Friday is too loud if one wants some peace and quiet. Modern safes could be installed in the rooms.
Dear Mr. Peter, Thank you for taking time to give feed back about your recent stay. We have also taken note of your constructive feedback about the Friday band and safe deposit boxes. We will certainly adress the raised issues and ensure a better experience next time. We hope to have the opportunity to host you again. Kind Regards Protea Hotel by Marriott Kampala Team.
Dear Mr. Peter, Thank you for taking time to give feed back about your recent stay. We have also taken note of your constructive feedback about the Friday band and safe deposit boxes. We will certainly adress the raised issues and ensure a… Show more
Reviewed: 22 October 2024 · Stayed in October 2024
Verified reviewReviewed: 21 October 2024 · Stayed in October 2024
Verified reviewReviewed: 12 October 2024 · Stayed in October 2024
Verified reviewThe staff
Not very much to do in the hotel other than a gym
Dear Peter, Thank you for your feedback. It was a pleasure hosting you. And we hope that you can consider staying with us again whenever your travels bring you back in the area.
Reviewed: 27 September 2024 · Stayed in September 2024
Verified reviewReviewed: 27 September 2024 · Stayed in September 2024
Verified review