Reviews of ONOMO Hotel Kampala
18a Akii Bua Road Kampala, Kampala, Uganda
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Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewLocation and room size
Dear Maurice, Thank you for your positive feedback regarding your stay with us. We are delighted to hear you appreciated our location and room size. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, ONOMO Hotel Kampala
Dear Maurice, Thank you for your positive feedback regarding your stay with us. We are delighted to hear you appreciated our location and room size. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, ON… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewdecor and design
I found a hair in my bed that was not mine. Cleaning staff should wear hair nets when cleaning.
Dear Raadiya, Thank you for your feedback regarding your recent stay. We are pleased to hear you enjoyed our trendy design and prime location. Your comments about cleanliness will be noted as we strive to maintain the highest standards for our guests. Best regards, ONOMO Hotel Kampala
Dear Raadiya, Thank you for your feedback regarding your recent stay. We are pleased to hear you enjoyed our trendy design and prime location. Your comments about cleanliness will be noted as we strive to maintain the highest standards for… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewIt is my third stay at the hotel. The staff are great, the hotel is clean and well taken care of.
Hello warm greetings from Onomo Thank you for staying with us ,please come again
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewConfortable, well-equipped and quiet room, well-located hotel. Good wifi (internet was not available during one night, but was solved in the very early morning). Very nice terrace. I recommend this hotel!
Music a little bit loud in the restaurant during the weekend. Breakfast is good, but other food of the restaurant is average (looks good but not tasty).
Dear Maryse, Thank you for taking the time to share your feedback about your recent stay with us at ONOMO Hotel Kampala. We're delighted to hear that you found your room comfortable and well-equipped, and that you appreciated the hotel's location and our terrace. We're sorry to hear that you experienced an internet outage during your stay, but we're glad to know that it was resolved promptly. We'll strive to improve our internet reliability moving forward. Regarding the music volume in our restaurant during weekends, we'll take your feedback into consideration and ensure that the volume is more balanced. We appreciate your input on our food offerings and will pass on your comments to our culinary team to enhance the taste and quality of our dishes. Thank you again for your feedback and for choosing ONOMO Hotel Kampala. We look forward to welcoming you back.
Dear Maryse, Thank you for taking the time to share your feedback about your recent stay with us at ONOMO Hotel Kampala. We're delighted to hear that you found your room comfortable and well-equipped, and that you appreciated the hotel… Show more
Reviewed: 2 May 2025 · Stayed in April 2025
Verified reviewToo Expensive
It was unfair what I paid
Dear Imad, Thank you for sharing your feedback about your recent stay with us. We apologize if our rates didn't meet your expectations. We'd like to understand more about your experience and see if there's anything we can do to improve. Your feedback is valuable in helping us refine our services and pricing. If you'd like to discuss this further, please contact us directly +256741773553. We appreciate your honesty and hope to have the opportunity to serve you better in the future.
Dear Imad, Thank you for sharing your feedback about your recent stay with us. We apologize if our rates didn't meet your expectations. We'd like to understand more about your experience and see if there's anything we can do t… Show more
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 9 April 2025 · Stayed in March 2025
Verified reviewReviewed: 10 March 2025 · Stayed in February 2025
Verified reviewBreakfast is superb!
Small
Dear Jane, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Reviewed: 26 February 2025 · Stayed in February 2025
Verified reviewReviewed: 25 February 2025 · Stayed in January 2025
Verified reviewThe location was excellent , overall the staff were nice , meals were super delicious and the rooms were very clean . We also loved the live band moments.
The door man was not welcoming at all and the pool was not functional during my stay.
Hello Christine. Thank you for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that you enjoyed our excellent location, friendly staff, delicious meals, and clean rooms. We're also glad you had a great time during our live band performances! However, we apologize for the disappointing experience with our doorman, who fell short of providing a warm welcome. We'll address this issue with our team to ensure that all our guests receive a friendly and welcoming reception. Additionally, we regret that our pool was not functional during your stay. We're working to resolve this issue as soon as possible and appreciate your patience. Thank you again for your feedback. We hope to have the opportunity to serve you better in the future.
Hello Christine. Thank you for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that you enjoyed our excellent location, friendly staff, delicious meals, and clean rooms. We're also glad … Show more
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewReviewed: 21 February 2025 · Stayed in February 2025
Verified reviewThe location being away from the hustle and bustle was perfect. The breakfast provided options for any traveller.
The TVs in my suite were to small and did not have casting capabilities.
Hello Eva. Thank you for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that our quiet atmosphere, stunning city views, and convenient location met your needs for a productive work trip. We're also glad you enjoyed our breakfast options! However, we apologize for the inconvenience caused by the small TVs and lack of casting capabilities in your suite. We'll definitely take this into consideration for future upgrades. Thank you again for your feedback. We hope to welcome you back soon!
Hello Eva. Thank you for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that our quiet atmosphere, stunning city views, and convenient location met your needs for a productive work trip. W… Show more
Reviewed: 20 February 2025 · Stayed in February 2025
Verified reviewReviewed: 20 February 2025 · Stayed in January 2025
Verified reviewReviewed: 19 February 2025 · Stayed in February 2025
Verified reviewReviewed: 18 February 2025 · Stayed in February 2025
Verified reviewReviewed: 16 February 2025 · Stayed in February 2025
Verified reviewReviewed: 11 February 2025 · Stayed in February 2025
Verified reviewVery nice and clean. Nice staff
Hello Funmilola, We are delighted that you had a good stay with us . We will be glad to host you again for your next stay.
Reviewed: 9 February 2025 · Stayed in January 2025
Verified reviewReviewed: 9 February 2025 · Stayed in December 2024
Verified reviewGreat ambiance, delicious breakfast.
Note the twin bed room has small beds. Great for young kids
Dear Jane, Thank you for sharing your wonderful feedback about your recent stay with us! We're delighted to hear that you enjoyed our hotel's ambiance and delicious breakfast. We appreciate your note about the twin bed room having smaller beds, and we're glad you found them suitable for young kids. We'll keep this in mind for future guests and ensure that our room descriptions accurately reflect the bed sizes. Thank you again for your feedback, and we look forward to welcoming you and your family back again soon!
Dear Jane, Thank you for sharing your wonderful feedback about your recent stay with us! We're delighted to hear that you enjoyed our hotel's ambiance and delicious breakfast. We appreciate your note about the twin bed room having… Show more
Reviewed: 8 February 2025 · Stayed in January 2025
Verified reviewReviewed: 30 January 2025 · Stayed in November 2024
Verified reviewReviewed: 26 January 2025 · Stayed in January 2025
Verified reviewOur favourite thing - Kampala is a noisy city and it's really hard to find somewhere peaceful, and the bedrooms here are sooooo quiet.
Dear Archie, We're thrilled to hear that our hotel provided a peaceful oasis for you in the midst of bustling Kampala! We completely understand the challenge of finding quiet spaces in the city, and we're delighted that our bedrooms exceeded your expectations in terms of tranquility. We're proud to offer a serene escape for our guests, and we're grateful for your appreciation of our efforts. We look forward to welcoming you back again soon, where you can continue to enjoy the peace and quiet of our hotel. Thank you for sharing your wonderful feedback!
Dear Archie, We're thrilled to hear that our hotel provided a peaceful oasis for you in the midst of bustling Kampala! We completely understand the challenge of finding quiet spaces in the city, and we're delighted that our bedroom… Show more