Reviews of Hotel Intertropics

The staff peoplewas amazing, the food is really good. I had a great time.

the toilet was broken, the apartment was a bit old but very functional, the network don’t work good.

staff was excellent and very friendly the ethiopian for was wonderful

they don’t take credit cards and the internet is unstable but we had a great time here

The staff was amazing ! Kudos to the two very young ladies working there, always smiling and friendly, they made our stay really pleasant. The restaurant was nice, with delicious Ethiopian dishes (and other options), we ended up eating there almost every evening. The bed was comfortable.

A constant struggle to have hot water in our room. We had hot water half of the time. The room was very noisy, with Christian and Muslim prayers early in the morning just outside the window. Bring some earplugs with you if you want to sleep in the morning 😁 Other than that, we had a very pleasant stay, especially due to the amazing staff.

The staff;from the owner and especially Andrew the manager,exceptional man with a personal touch. He didn't just show me where the ATM machine was located, but escorted me off the hotel premises to the Absa ATM then and back to my hotel. When I wanted a local sim card it was the same treatment from management. Andrew organized a motor taxi(boda boda) for me when I wanted a tour of the city with a knowledgeable and personable motor tour guide.. My next trip to Kampala, I'm surely staying at same inter tropics Hotel. When I had queries, both the owner and manager spoke to me personally and that was reassuring.

The receptionist didn't fully explain the facilities the hotel offered,I essentially had to ask or discover through other guests. But otherwise it was a great stay.

A Stressful Start to My Stay My check-in experience at this hotel was very stressful. Despite my prior request for a room on a low floor with a good view and the confirmation from the hotel about my request , I was told upon arrival that the first-floor room was unavailable. I was initially offered a room on the third floor, which I declined due to personal reasons, and after expressing my dissatisfaction, I was placed in a room on the second floor. Unfortunately, this room had no hot water and no functioning television. I first reported the issue at 6:20 PM, and was told someone would be sent. However, no technician arrived and I called again at 6.50 PM and waited until 7:20 PM — a full hour later , then the technician arrived and even then, the issues remained unresolved. The technician left at 8 PM promising to return with a remote control, but by 8:20 PM, I received a call from reception stating there was no remote available. I believe, I was entitled to some refund as I have booked a room with the mentioned facilities, but they argued that they offered me a double room which I preferred to have the room that I booked with those facilities. On the second day, one of the owners got involved and moved me to a better room that finally had hot water but not the working TV with satellite. However, it still did not have a good view as initially requested. Also very unreliable WiFi and several times my work was disturbed due to the WiFi disconnection. I hope the hotel management recognises the stress and inconvenience this caused at the beginning of my stay. A more professional and prepared approach would have made a significant difference.

Not organised and not responsive staff

Everything is easy to found.

Surrounding

Clean and good staff

The environment was fair

There was too much noise from the staff Even upto 10pm,when we needed to rest we couldn't Tell me why my fiancee was charged extra money because I checked out early since I had a bus to catch at 7:30am The shower heads are not clean Different price is put on the booking site and on ground it's different,yet breakfast was included but they told us the money was only for bed

I loved taking care of cleanliness and renewal every morning and Julia, the receptionist, supervisor and cleanliness staff.

I didn't like the worker's treatment of the kitchen. Shadia was not happy to receive the orders and come late. The place is not quiet. I recommend the removal of the football field from the side of the hotel. It is very annoying. I advise you to review all the bathroom tools that need maintenance.

The staff and management were approachable, friendly and professional in their work. Very much appreciation to the Hotel manager who was always with a smile and ready to listen to any concern. Though i had to leave a day before my expiration of stay due to work related issue, he was very understanding sorted me out. It's a value for money.

Really enjoyed our stay at Hotel Intertropics and so delighted to have found this very affordable haven in Kampala. From the moment we arrived we were welcomed at reception by the lovely Hanna who was keen to make sure we were absolutely happy with our room. The room was basic but had everything we needed including wardrobe space to hide away our suitcases. The staff were exceptional and really make Hotel Intertropics a special place to stay, with a special mention for Jemmy and Shadia who were always most helpful with any requests we had and always had a smile and greeting for us. Manager Andrew was visibly present throughout our stay and checked with us to ensure everything was to our taste during our stay. Though we are not yet headed back to the airport, we discovered that they offer a hotel shuttle so will be remembering that for our next arrival in Entebbe. I would highly recommend Hotel Intertropics for anyone looking for an affordable place to stay within minutes reach of areas in central Kampala such as Acacia Mall(we paid 12,000 ugx for an uber ride to Acacia Mall from the hotel!). Although Hotel Intertropics is located within the city of Kampala it is very peaceful and calm and we had no noise interruptions throughout our stay. There is a sauna and steam at the hotel as well as very affordable massage packages, we will definitely be returning for a longer stay to make use of these services when we are in Kampala

The friendliness and flexibility of the staff. Nothing I asked was ever too much. They have a few Ethiopian staff and offer Ethiopian specialties in their restaurant. I visited Ethiopia in 2012, so it was really nice to find authentic Ethiopian food again

The hotel was cool and nice

The calmness, the food The ethopian traditional food also very nice