Reviews of Infinity Hotel Kampala 4 stars
4c Zzimwe Road, Kampala, Uganda
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Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewBeautiful garden and swimming pool. Friendly staff.
Our bedding wasn’t done. We had to do it ourselves. Bedding wasn’t changed for 4 days until we asked them to do so. Plug socket in the bedroom was making noise and unsafe to use. Socket in living area when taking your plug out pulled the whole socket out so we had to hold down the socket when pulling plug out. Toilets bowl was all black as though it hadn’t ever been cleaned. There was a nail sticking out in the bathroom floor which we had to cover with towel in case we stepped on it. Unfinished work in the bathroom. I never saw anyone cleaning our room as we were emptying our own bins and getting clean towels from reception No hand towels provided. No toiletries provided no clothes rack provided as advertised.
Dear Sharada V, Thank you very much for sharing your feedback. We are happy to hear that you enjoyed our beautiful garden, swimming pool, and the friendliness of our staff. We are truly sorry to learn about the issues you experienced during your stay. Your comments regarding the bedding, sockets, bathroom, cleaning service, and missing amenities are very important to us. We sincerely apologize for the inconvenience caused and that we did not meet your expectations on this occasion. Please be assured that we have already addressed these matters with our housekeeping and maintenance teams to ensure that the bedding is changed regularly, rooms are cleaned daily, and all fixtures are safe and in proper working condition. We are also reviewing our amenity setup so that everything advertised is provided. Your feedback helps us improve, and we greatly appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience. Kind regards, Infinity Hotel Team
Dear Sharada V, Thank you very much for sharing your feedback. We are happy to hear that you enjoyed our beautiful garden, swimming pool, and the friendliness of our staff. We are truly sorry to learn about the issues you experienced duri… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in May 2025
Verified reviewThis hotel was very amazing and comfortable. 10/10
Thank you for the wonderful review, Mr. monica,
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewThe staff are friendly and the manager was very helpful in providing guidance where needed. The food is good and they have an amazing band playing on Saturday. Place is secure and cost is pocket friendly considering its half board.Overall had a good experience as rested while catching up with my friends. Will definitely recommend it.
They need to improve on cleanliness of the rooms especially the floors and fix the broken taps and doors. Add more towels as well
Dear Belinda, Thank you for sharing your experience with us! We’re so glad to hear that you enjoyed the friendly service from our team, the helpful support from our manager, and the great food and entertainment—our Saturday band is always a guest favorite. It's wonderful to know you felt secure and found the half-board package to be good value. We also truly appreciate your honest feedback regarding the cleanliness of the rooms, maintenance of fixtures, and availability of towels. Please rest assured that we take these comments seriously and have already shared them with our housekeeping and maintenance teams for immediate attention. It was a pleasure having you, and we’re delighted to hear you’d recommend us. We hope to welcome you back again soon—with an even better experience next time. Warm regards, Infinity Hotel.
Dear Belinda, Thank you for sharing your experience with us! We’re so glad to hear that you enjoyed the friendly service from our team, the helpful support from our manager, and the great food and entertainment—our Saturday band is always … Show more
Reviewed: 8 June 2025 · Stayed in May 2025
Verified review“Fantastic stay! The room was immaculately clean, and the bed was incredibly comfortable. The front desk staff were warm and accommodating—especially the guy who was in the early morning shift ( sorry I forgot his name ) who helped us with early check-in. The location was perfect for exploring downtown, and the breakfast buffet exceeded expectations. Would definitely stay here again!” Thanks you.
Nothing.
Dear Testai, Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear you had a fantastic stay and that you enjoyed the comfort of your room, our convenient location, and the breakfast buffet. We're especially glad that our front desk team—and the gentleman on the early morning shift—made such a positive impression. We'll be sure to pass along your appreciation to the team. We look forward to welcoming you back for another great stay soon! Warm regards, Infinity Hotel
Dear Testai, Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear you had a fantastic stay and that you enjoyed the comfort of your room, our convenient location, and th… Show more
Reviewed: 28 May 2025 · Stayed in April 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewNothing
Poorly presented breakfast with dry bread and unpropotional fruits........ Dirty,unhygienic, and old towels perfect for rags...... Unprofessional staff,they are not aware of what they are doing...... Safety is not guaranteed as you have to struggle with the door lock for 20 mins + to successfully lock it...... The rooms look like nobody has stayed in them for ages and everything is dusty,from the cups to glasses to spoons..... For my peace of mind,I checked out the same day to another place......
Hi Mitchelle, I’m genuinely sorry to hear about your experience. It seems we really missed the mark during your stay, and I want to sincerely apologize for the issues with the breakfast, towels, and room cleanliness. It’s not typical of us, and we’re initiating immediate inspection to ensure it doesn’t happen again. Please, if you ever consider giving us another chance, I’d love to welcome you back and make sure it’s a completely different experience. Thanks for your honest feedback—it helps us improve. Hope you’re having a fantastic fall!
Hi Mitchelle, I’m genuinely sorry to hear about your experience. It seems we really missed the mark during your stay, and I want to sincerely apologize for the issues with the breakfast, towels, and room cleanliness. It’s not typical of us,… Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewThe staff were good and very courteous. Food and facilities were okay
Bathroom fittings not up to standards. Room floor tiles were coming off making you feel like you are walking on egg shells
Hey Abdallah, thanks for sharing your thoughts! I'm really glad to hear that our staff made a positive impression with their courtesy, it’s something we value a lot. Sorry about the bathroom fittings and those pesky tiles—your feedback is golden, and we're on it to ensure a smoother experience next time. Infinity Hotel, Kampala.
Hey Abdallah, thanks for sharing your thoughts! I'm really glad to hear that our staff made a positive impression with their courtesy, it’s something we value a lot. Sorry about the bathroom fittings and those pesky tiles—your feedback … Show more
Reviewed: 16 April 2025 · Stayed in March 2025
Verified reviewReviewed: 2 April 2025 · Stayed in April 2025
Verified reviewAccessible
Nil
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewAccommodating staff, excellent location, and great breakfast.
The rooms are poorly maintained and appear uninspected before guest check-in.
Thank you for your kind words! We're delighted to hear that you enjoyed our Breakfast and the good customer service from our staff. Your feedback means a lot to us, we will address these concerns with our team to ensure a more comfortable experience for our guests in the future. Looking forward to welcome you back for an improved experience.
Thank you for your kind words! We're delighted to hear that you enjoyed our Breakfast and the good customer service from our staff. Your feedback means a lot to us, we will address these concerns with our team to ensure a more comfortab… Show more
Reviewed: 26 March 2025 · Stayed in February 2025
Verified reviewAll good
Nothing
Thank you for taking the time to review and for choosing our hotel Dear Guest. Looking forward to welcoming you again.
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 23 March 2025 · Stayed in March 2025
Verified reviewThe location was convenient for my travel, and the staff was accommodating.
The bathroom had mold, poor drainage, and a missing shower door, making it unsafe. The noise from a nearby school was disruptive early in the morning.
Thank you for sharing your feedback. We're pleased to hear that you enjoyed our courteous service staff, However, we sincerely apologize for the inconvenience. Your comments are valuable to us, and we will address these concerns with our team to ensure a more comfortable experience for our guests in the future. We appreciate your stay and hope to welcome you back for an improved experience.
Thank you for sharing your feedback. We're pleased to hear that you enjoyed our courteous service staff, However, we sincerely apologize for the inconvenience. Your comments are valuable to us, and we will address these concerns with ou… Show more
Reviewed: 22 March 2025 · Stayed in March 2025
Verified reviewReviewed: 15 March 2025 · Stayed in March 2025
Verified reviewReviewed: 7 March 2025 · Stayed in March 2025
Verified reviewNice
Nothing
Reviewed: 5 March 2025 · Stayed in March 2025
Verified reviewReviewed: 18 February 2025 · Stayed in February 2025
Verified reviewBreakfast was so great (the best thing is not having to prepare it yourself) and the staff very welcoming. The swimming pool is long and best wifi is at the bar, which is perfect to work a bit remotely and chill at the same time. Also the Infinity hotel is very well located in the heart of Kampala, just near the ethiopian village on one side, with a more kampalaesque vibe, and the diplomats area on the other, with gentrified places where people who seek that can find good wifi spots, coffee, trendy restaurants and designers and dairy-free stuff :-)
The bed was creaking quite a lot... these pieces of furniture could be replaced or maintained probably. I enjoy a weak wifi signal as it gets me more focused on my writing but for some it can be an inconvenient.
Dear François, Thank you for taking the time to review and for choosing our hotel. We are very pleased to hear that you enjoyed your stay with us and our staff made your stay pleasant. I’ll be sure to share your comments with my colleagues to ensure we continue to improve on delivering exceptional service. Please allow me to express my apologies for the disturbing bed creaking sound during your stay. It is our hope that you will give us the opportunity to better serve you in the near future, looking forward to welcoming you again. Infinity Hotel Kampala.
Dear François, Thank you for taking the time to review and for choosing our hotel. We are very pleased to hear that you enjoyed your stay with us and our staff made your stay pleasant. I’ll be sure to share your comments with my colleagues… Show more
Reviewed: 11 February 2025 · Stayed in December 2024
Verified reviewReviewed: 31 January 2025 · Stayed in December 2024
Verified review