Reviews of Hera Hotel Kampala 3 stars

It good place, quiet environment.

Gym place need A/C. It too hot and can’t focus good.

Excellent service

Food

No

No

The rooms were neat great hospitality and good breakfast

There no fridge in the rooms you know those smaller ones

Staff were all excellent particularly Gladys.

A bit of a distance from city centre

The place was realitively Clean outside of the ants, & creepy crawlers. Bathroom was great & comfortable. The restaurant staff was great, kind and nice. The dinner menu was soso. Breakfast was good and filling. The rooftop view is really nice but was blocked by all the towels Being hung to dry. There is a lot of space upstairs and pretty breezy during May at least the day I went up there. Th gym facilities look decent not top tier but pretty good. I didn't use them though. Not sure how they function but tete was a mechanic working to fix some of the machines. Room size was good.

Booking had the budget twin priced at $13.50usd. When i arrived the first guy said there was an issue and brought the manager. The manager said that they couldn't honor the price because the room was actually called the standard twin and was $90. To which he said he could give me a discount but never gave a price. I asked if he could call booking because it wasn't a customer issue and thought they should still honor the price. He refused and suggested I cancel. I had been traveling for the past two days, was tired, hungry & it was already dark(not good for Solo female traveler). I also had just sat in hour + long traffic, 30 of which were on the street of the hotel just 200km away. Luckily another customer overheard the whole thing and agreed and surprisingly paid the difference. The two males on the night shift didn't do so well explaining the facilities. The lady on The night shift was nice during the brief interaction We had. The room is VERY outdated. Bedding and furniture is old and outdated. Beds are super hard. I can tell that the hotel is probably chinese owned because of the lack of up keep. The facilities themselves are decent. The towels drying ruin what could be a really great 180ish view of the city on the rooftop. What made me give the place a low score was the interaction with the original Young man who said there was an issue with my booking. After breakfast I went to the front desk to ask for late check out at 1pm so that i could see the gym facilities. After some back and forth He agreed that 1pm would be okay to check out. Around 12:10 He calls asking if i need help with my bags, I reminded him that he said 1pm was okay for late check out. He said that's not what he said and threatened that if I didn't check out before 12:30 i would be charged Extra. It was just a very unpleasant experience at the hotel all around. Very scammy.

The staff were amazing! The food was also great.

The bathroom could be better

The location was ideally located for the 8 day event I attended. I was satisfied with the size and cleanliness of the room

The hotel could have made breakfast with options for overseas and regional guests.One the meal choices were limited except for the fruit platter that was of a great quality. There were days on Wednesday and Saturday that breakfast was not prepared at 06:30 but only at 7:30 leading to delays for most of the guests that had a set program. Dinner times could have been much more flexible given traffic delays in Kampala in the evening. I did not like the hotel charging me 47$ taxes making my bill more expensive than I thought.

customer service

nothing