Reviews of G-One Hotel Kampala
Rubaga Rd | Block 12, Plot 1595, Kampala, Uganda
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Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewNone
- prostitutes at the waiting or reception - Reception Staff are not polite - They don’t recognize Booking.com online payment
Dear valued guest, Thank you for taking the time to share your feedback about your recent stay with us. We apologize sincerely for the issues you encountered. We are deeply sorry that our reception team did not recognize your online payment made through booking com, resulting in an inconvenient double payment. We understand how frustrating this must have been. Moreover, we are disturbed to hear about the presence of unauthorized individuals at our reception area. Please be assured that we take the comfort, safety, and security of our guests very seriously. Regarding the behavior of our reception staff, we apologize for any rudeness or unprofessionalism you experienced. This is unacceptable and not representative of our usual standards. We want to assure you that we take your feedback constructively and will: 1. Investigate and resolve the issue booking com payments. 2. Strengthen our security measures to prevent unauthorized access. 3. Provide additional training to our reception staff to ensure courteous and professional service. If you would be willing, we would like to offer you a complimentary cup of coffee for the inconvenience caused. Please let us know how we can make it right. Thank you for helping us improve our services. Sincerely, G-One Hotel Team
Dear valued guest, Thank you for taking the time to share your feedback about your recent stay with us. We apologize sincerely for the issues you encountered. We are deeply sorry that our reception team did not recognize your online pay… Show more
Reviewed: 30 December 2023 · Stayed in December 2023
Verified reviewBed was soo dirty and unclean
Money exchange chatting!! I
Reviewed: 2 October 2023 · Stayed in October 2023
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 7 September 2023 · Stayed in September 2023
Verified reviewLocation of hotel
Rest room is adapted to bathroom
Reviewed: 11 April 2023 · Stayed in April 2023
Verified reviewVery, very nice i like that
Thank you so much we look forward to hosting you again