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Reviews of Excelsis Garden Hotels - Kampala

Kisota Road 4501/4588, Kampala, Uganda

#22 of 107 hotels in Kampala

Guests' Choice

Review score

Based on 99 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.4

  • Location

    8.2

  • Facilities

    8.3

  • Staff

    8.6

  • Value for money

    8.6

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 14 August 2025

    7.0
    overall good
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night

    we wanted to have breakfast at 7AM, but nothing was prepared, we had to ask for it several times

    the bed was good

    Stayed in July 2025

  • Reviewed: 28 June 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    The noise of the vehicles passing in the road behind the room we were in.

    We enjoyed the breakfast; it was extremely delicious keep up the good work

    Stayed in May 2025

  • Reviewed: 22 June 2025

    9.0
    It was very wonderful and nice.
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 4 nights
    • Submitted via mobile

    The TV in the room is not working. I complained by no immediate repair.

    The hotel is quite and the environment is very green.

    Stayed in May 2025

  • Reviewed: 9 June 2025

    7.0
    Good
    • Business trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    BEAUTIFUL GARDENS and Amazing Food

    Stayed in June 2025

  • Reviewed: 8 May 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Deluxe Single Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Stayed in May 2025

  • Reviewed: 29 March 2025

    8.0
    Hidden gem in an inconspicuous location
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    The bed was a bit sunk in the middle. Miscommunication between front desk and restaurant about packed breakfast for our early morning departure.

    Location, accessible from the by-pass. The gardens were very well maintained ant it was very peaceful, despite being close to a busy road. The bar and restaurant staff are well trained and the food is delicious. The room is big and comes with tea/coffe station, fridge, TV... everything you need. Close to the Endere cultural center.

    Stayed in March 2025

  • Reviewed: 12 February 2025

    9.0
    Nice serviced
    • Leisure trip
    • Solo traveller
    • Deluxe Single Room with Balcony
    • Stayed 6 nights
    • Submitted via mobile

    Small rooms

    Location of the hotel was good

    Stayed in January 2025

  • Reviewed: 2 February 2025

    8.0
    Convenient
    • Business trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The bed was uncomfortable and mosquito got in the bed net

    The provided a pleasant stay with comfortable rooms, but very hard mattress that was uncomfortable —friendly and attentive staff, and a it’s very far from everything but near the highest. The breakfast buffet was particularly unimpressive with little variety of options. While the Wi-Fi could be slightly faster, overall, the experience was very positive and would definitely recommend this hotel to others

    Stayed in February 2025

  • Reviewed: 28 January 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was good

    Customer service

    Stayed in January 2025

  • Reviewed: 28 January 2025

    9.0
    I would definitely go back
    • Business trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    breakfast was abit disappointing. they could do more on breakfast... buffet setting , variety to choose from

    food was amazing, rooms were homely, clean. The bed was quite comfortable. staff were friendly

    Stayed in December 2024

  • Reviewed: 27 January 2025

    9.0
    Great and will be back
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The shower can be better

    Food was great and the staff was polite

    Stayed in December 2024

  • Reviewed: 17 January 2025

    9.0
    Excelsis the Excellent
    • Leisure trip
    • Solo traveller
    • Deluxe Single Room with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    There is no dessert available in the menu

    The place is charming, clean, and peaceful. The restaurant and bar offer great food, with the fish fillet dish and a glass of wine highly recommended. The staff is friendly, attentive, and always eager to assist. Reynolds at the reception, along with the entire team, are exceptionally well-chosen and truly understand the essence of hospitality. I extended my stay for another week.

    Stayed in January 2025

  • Reviewed: 15 January 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Deluxe Single Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    The room didn't have hot water

    I like staff especially Jackson and Franscis

    Stayed in January 2025

  • Reviewed: 8 January 2025

    9.0
    My stay was exceptional.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing.

    The plants around the whole place.

    Stayed in January 2025

  • Reviewed: 23 December 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The receptionists could do better with feedback/communication. We asked for an iron box that never came neither was any feedback provided.

    The facility was clean and the restaurant is close by in case you need something to bite.The restaurant staff are also very kind and professional. They were also kind enough to allow us earlier checkin.

    Stayed in December 2024

  • Reviewed: 9 December 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The modern mosquitoe net around the bed was a real problem to sort out, with the rope cord getting knotted and tangled. This needs upkeep.

    Clean, good facilities, decent breakfast, evening meal at the restaurant was higher quality than most places in Kampala.

    Stayed in December 2024

  • Reviewed: 3 December 2024

    8.0
    Great choice
    • Business trip
    • Solo traveller
    • Deluxe Single Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The noisy neighborhood. Breakfast Variety, it was the same all three days I stayed.

    Room, Cleanliness, Atmosphere, Gardening, staff,

    Stayed in November 2024

  • Reviewed: 2 November 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    The place was quiet and comfortable. I wish for more space in the single room.

    Stayed in October 2024

  • Reviewed: 20 October 2024

    9.0
    Cozy and decent Location
    • Business trip
    • Solo traveller
    • Deluxe Single Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Great kitchen menu for good prices. Nice garden to relax in, good size rooms and clean, with good location.

    Stayed in September 2024

  • Reviewed: 15 October 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 6 nights
    • Submitted via mobile

    The bathroom in the room is not nice, water flowing everywhere after the shower.Staff look unhappy , not good customer service, business like. You cannot negotiate anything. However not everyone is the same. The front desk man tried to ask me to pay what I had already paid and is the one who was there that day and he apologized saying they didn't update the Google sheet something like that which I found sketchy.

    The hotel is ok, but on a high standard. The building is new, and the garden is very nice.

    Stayed in October 2024

  • Reviewed: 9 October 2024

    9.0
    Superb
    • Solo traveller
    • Deluxe Single Room with Balcony
    • Stayed 8 nights
    • Submitted via mobile

    Consider offering a menu that blends Western and traditional Ugandan food. While trying Western dishes is great, focusing on local Ugandan cuisine will likely be a hit, as people love experiencing the rich flavors. For breakfast, offering a variety of options would be especially appealing.

    I like the hotel's setting—it's a hidden gem with a lovely garden. The staff is very friendly, and the service is generally good. The room was decent.

    Stayed in October 2024

  • Reviewed: 8 October 2024

    8.0
    Comfortable
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    The gardens we’ll preserved and clean

    Stayed in October 2024

  • Reviewed: 7 October 2024

    7.0
    A Gem Devalued By Noise
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Location - the hotel is close to a busy road and neighbors a local garage that tends to be noisy when the mechanics are testing the cars. My advice would be to book the front facing rooms.

    The place is beautiful, the food is great, and the staff are professionally trained, very good customer care.

    Stayed in October 2024

  • Reviewed: 26 September 2024

    9.0
    Excellent, comfortable, friendly environment.
    • Leisure trip
    • Solo traveller
    • Deluxe Single Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Needs more attention to the food that comes out of the kitchen.

    Great value for money. Highly recommend. Clean room. Hot water, free Wi-Fi. Good bathroom area. Nice size rooms. Good security.

    Stayed in September 2024

Showing 1 – 25

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