Reviews of Acactus Hotel 3 stars
Luwafu Road, Kampala, Uganda
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewStaff behaviour was good , excellent condition of hotels
I like everything
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewThe receptionist prim and Keith were so friendly and helped us out together with my husband. The cool music,cleanliness and the location was good for transport means .i was also offered airport shuttle and it was so comfortable
Thanks for the heart of appreciation our dear client we are really excited for this unique review. Regards Acactus Hotel management
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewI recently stayed at Acactus Hotel and was genuinely impressed by the warm hospitality and excellent service throughout my visit. From the moment I arrived, the staff made me feel welcome and well taken care of. Everyone I interacted with was kind, courteous, and always ready to assist with a smile. People like Keith, Aminah, Prim and Florence made may stay soo comfortable. The room was clean, comfortable, and well-appointed, offering a peaceful environment to relax after a long day. I especially appreciated the attention to detail in the room setup and everything was top, right from the fresh linens to the fast Wi-Fi worked perfectly. The hotel’s restaurant served delicious meals, and the breakfast selection was both fresh and satisfying. I also liked the quiet ambiance of the hotel which is perfect for both business travelers and tourists looking for a calm, restful stay. Acactus Hotel offers great value for money, and I wouldn’t hesitate to recommend it to anyone visiting the area. Thank you to the entire team for making my stay so pleasant and I look forward to coming back again!
We are delighted to receive this unique response for appreciating our services. Regards , Acactus Hotel management
Reviewed: 29 May 2025 · Stayed in April 2025
Verified reviewlocation was ideal but don't judge by outside look
The room I paid for was not as it was advertised,no entertainment, the internet was on and off. Late breakfast and no clean towels and Mattress. Tha hell I came out with fungal infection that is crazy to treat the place is a lodging and not a hotel.
Dear client Thank you for bringing your concerns to our attention. I’m truly sorry to hear that your room did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused during your stay. We strive to provide all our guests with a comfortable and pleasant experience, and we clearly fell short in this instance. Your feedback is very important to us, and we are taking immediate steps to ensure this does not happen again. If there is anything we can do to make it up to you or improve your stay moving forward, please don’t hesitate to let us know. We value your patronage and hope to have the opportunity to restore your confidence in our services. Regards, Namusoke Florence. Acactus Hotel.
Dear client Thank you for bringing your concerns to our attention. I’m truly sorry to hear that your room did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused during your stay. We s… Show more
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewnoise, people in other rooms were making noise in corridors etc and mosquitoes, something has to be done. breakfast you said its served at 6 but we were told from 8 of which l ended up not eating even a single one due to time
Dear,Jinjika We are truly sorry to hear that your recent stay with us at Acactus Hotel did not meet your expectations. We apologize for the issues you experienced with the breakfast and the presence of mosquitoes in your room. We understand that a good breakfast is essential to starting your day off right, and we fell short of our usual standards. We will take your feedback seriously and review our breakfast offerings to ensure that our guests receive the quality and variety they deserve. Regarding the mosquitoes in your room, we are disappointed that we failed to provide the clean and comfortable environment you expect from us. We will take immediate action to address any pest control issues and ensure that our rooms are thoroughly cleaned and maintained. Please know that your comfort and satisfaction are our top priority. We would like to make things right and invite you to contact us directly so we can discuss a suitable resolution. Thank you for sharing your concerns with us. We hope you will give us the opportunity to serve you better in the future. Best regards, Namusoke Florence. Acactus Hotel Management
Dear,Jinjika We are truly sorry to hear that your recent stay with us at Acactus Hotel did not meet your expectations. We apologize for the issues you experienced with the breakfast and the presence of mosquitoes in your room. We understan… Show more
Reviewed: 13 January 2025 · Stayed in January 2025
Verified reviewIn quite neighborhood with amazing views Very cooperative staff Very clean
Thank you for supporting Acactus Hotel It our pleasure for this unique review.
Reviewed: 13 January 2025 · Stayed in November 2024
Verified reviewReviewed: 10 December 2024 · Stayed in November 2024
Verified reviewNothing to ride home about
Thanks for your support our dear client.
Reviewed: 7 September 2024 · Stayed in September 2024
Verified reviewReviewed: 7 July 2024 · Stayed in July 2024
Verified review"My stay at A Cactus Hotel was truly delightful. From the moment I stepped into the lobby, I was greeted with warmth and professionalism. The check-in process was smooth and efficient. The room itself was immaculate, with modern furnishings and a comfortable bed that ensured a restful night's sleep. The hotel's amenities were impressive; I particularly enjoyed the rooftop pool and bar, which offered stunning views of the city skyline. The staff were attentive and friendly throughout my stay, always ready to assist with any queries or requests. Overall, A Cactus Hotel exceeded my expectations, and I look forward to returning on my next visit to the area."
Reviewed: 6 July 2024 · Stayed in July 2024
Verified reviewSure, here's a brief review of your good experience at Acactus Hotel: "My stay at Acactus Hotel was truly exceptional. From the warm welcome at check-in to the impeccable service throughout my stay, every detail was handled with care. The room was spacious, clean, and well-equipped, providing a comfortable retreat after a day of exploring. The hotel's location was convenient, allowing easy access to local attractions and dining options. The staff were friendly and accommodating, always ready to assist with any request. Overall, Acactus Hotel exceeded my expectations, and I would highly recommend it to anyone visiting the
Reviewed: 29 May 2024 · Stayed in May 2024
Verified reviewThe quietness
The environment
Thanks our dear client for visiting our hotel Its really a great honour
Reviewed: 25 May 2024 · Stayed in April 2024
Verified reviewReviewed: 8 May 2024 · Stayed in May 2024
Verified reviewThe dinner wa so nice, it was served in time, staff were so welcoming, the facility was renovated, rooms were clean, WIFI was so first in the room, and most of all the access road from town to the hotel is now tarmac, the airport pick up van is so comfortable and the driver is social and drives well, cool music played in the background was so good, thanks to the management for making changes, hope to come back with a friend next month for a week . And enjoy sauna and steam birth plus gym,I didn't enjoy since I was for one night, but the receptionist explained it all to me, since it was an extra package on my reservation, thanks so March Acactus Hotel Kampala Uganda
We are really humbled Mr Morgan, thank you so much for appreciating our service. Looking forward to welcoming u back in your next stay with us at Acactus hotel.
Reviewed: 16 December 2023 · Stayed in December 2023
Verified reviewSpacious room and clean
Slow response from staff. No hot bathing water
Reviewed: 2 October 2023 · Stayed in September 2023
Verified reviewThe staff is great the food was also good
Location not near to town
Reviewed: 19 September 2023 · Stayed in September 2023
Verified reviewReviewed: 24 August 2023 · Stayed in July 2023
Verified reviewReviewed: 17 August 2023 · Stayed in August 2023
Verified reviewThe Room was Clean and room service was good. The Personnel was always ready to help. The Sauna and Steam bath were also good.
Thanks for your recommendations, and thank you so much for your support to Acactus hotel Kampala, we are proud of you, nice time
Reviewed: 2 July 2023 · Stayed in July 2023
Verified reviewFriendly staff and very helpful.
Reviewed: 18 June 2023 · Stayed in June 2023
Verified reviewThe receptionist connects well with the guests making sure they get an exceptional stay. She was caring indeed.
There was no hot water in the shower Property should specify its location as makindye luwafu to prevent mixups with the neighbouring kiwafu in kabalagala
Thanks so much for your review, we are looking forward to improve ereas you have spotted , thank so much for your support.
Reviewed: 10 June 2023 · Stayed in May 2023
Verified reviewa normal breakfast. a little far from the centre.
there was no hot water in the room