The room service was very slow. The food was terrible. Ruined a prime imported steak one time and served chewy beef in a salad another, which the exec chef blamed on the quality of local beef. Tandoori chicken tasted like tandoori powder. Other than the live cooking stations which is same in any 3-5 star hotel, the breakfast was no where close to any 4 or 5 standard.

The room was very nice and spacious. The grounds were beautiful.

Stayed in August 2025

There was alot of construction going on at the swimming pool area and near the beach then realised it is not easy to get beach from the hotel .

The staff at the reception were extremely helpful,kind and professional. The buffet breakfast was also good but can do better in terms of increasing the variety of food offered

Stayed in July 2025

Not the best location. far away from touristic area. Would have preferred walking distance instead of car. And the whole purpose of my stay there was for my kids to play at the waterpark, unfortunately they only open on weekends.

I liked the fact that this property had a waterpark next to it (Fun for kids). This property is good to stay away from the busy streets. Its soo quiet and peaceful.

Stayed in July 2025

Honestly the fact that I went to try their Spa ( massage) and I was already skeptical about getting a massage from an African woman since I am used to Thai nationals and I was not wrong because I paid almost $65 for a 50mnts massage that was not worth it.

The hotel is really clean, modern, not too far from stone town. It would cost you around $10-15 per trip. The breakfast caters for all kinds of things which was good. The rooms are specious with good size toilets/bathrooms. They could do a bit better with pillow options though but it was okay.

Stayed in July 2025

There were no alcohol the pool was closed

Very good facilities.

Stayed in July 2025

The hotel was close to the city center. The environment was clean, calm, and welcoming. The staff were extremely helpful. The breakfast had variety. The water park was a huge plus.

Stayed in June 2025

The swimming pool was not functioning!!!!!

The staff were very accommodating and friendly. The service with the golf carts was nice. The breakfast options were great and the room was very clean and beautiful. The view of the sunset from the room was breathtaking!

Stayed in June 2025

The location. would have been happier if it was nearer to town and if the was a swimable beach

Breakfast was good

Stayed in May 2025

There was no one at reception when I arrived; my taxi driver had to carry luggage from car to reception. The reception was given a small space compared to the expanse of the hotel so staff are always over each other at busy times.

Size of room cleanliness of it.

Stayed in February 2025

Low variety of fruits and fresh juices at breakfast

The ambience and excellent customer service. Catherine the head of Sales was great. Sarafina was our best waitress. The executive Chef was extraordinary.

Stayed in March 2025

I missed that “Zanzibar tea” used to be served a couple of months ago

Great location, great sea view, clean property

Stayed in February 2025

The tv remote was not working well

The staff in the restaurant take too long to serve customers.. they are simply not vigilant

Stayed in February 2025

Few variaties on breakfast

Stayed in December 2024

Charges for mixed tea which ought to be offered alongside coffee

Better food and a bar

Stayed in December 2024

For a hotel that does not sell alcohol and claims to be a dry hotel I find it strange that a group of loud and drunken people were allowed to drink beer from glass bottles by the pool. That same group was also very loud at dinner time and we noticed them putting something extra in their drinks. I am not against alcohol in any way and would have loved a glass with dinner but can also easily go with out it. That group was also very rude to the staff in my opinion.

Rooms are big and bed very comfortable. We had light lunch and dinner, food was good. Staff is all wonderful. Breakfast was also good, both omelette station and pancake station.

Stayed in January 2025

The food was pathetic.

Spaceous , well ventilated rooms and very comfortable bed.

Stayed in December 2024

Reservation for airport pickup did not work out, but was not a problem after all. Excursions offered at a high price.

Friendly, well trained staff. Nicely furbished rooms, clean, bathroom and bed comfortable. Terrace overlooking the swimming pool. Good options on the restaurant menu.

Stayed in December 2024

N/A

Morden finishings. Cleanliness.

Stayed in December 2024

1- There is no iron in the room. 2- No Arabic TV channels

1- Friendly staff 2- Variety of food in the restaurant 3- Spacious, comfortable and clean rooms 4- Gardens around the buildings

Stayed in November 2024

I enjoyed my stay and the stuff where so welcome everything was perfect

Stayed in October 2024

Nice rooms, although the bathroom was stinky. Breakfast was OK. Wi-fi was miserable in the room, although in the meeting rooms it was better. Regarding other services, I was charged twice for my stay, and had to go through the process of reimbursement which was painful and lenghty. I also had requested the hotel a driver from the hotel to meet me upon my arrival in Zanzibar. THe hotel had confirmed, but the driver never showed up.

Stayed in September 2024

Smell from the taps Forniture almost ruin Price to high against the services

Location wasn't bad but very far from the center city Elegant structure with amazing view

Stayed in September 2024

The Wi-Fi was weak, several times I had lost my Internet connection. The safe in my room was locked until I left it, despite my request to come and fix it. The hot water wasn’t very hot. They used insecticides in rooms every nights instead of using insect repellent products or devices. The restaurant had flies and waiters & waitresses didn’t assist during breakfast.

The staff was very friendly. The use of golf carts was useful for transporting luggage 🧳 in this large hotel 🏨 complex. I really appreciated the presence of the swing chair on the balcony, it’s very relaxing 😎. The green food (lots of vegetables 🥗) served at breakfast is to be commanded. Good quality of foods & breads.

Stayed in August 2024

Very slow room service. Food service can be improved

Located near Zanzibar Intl Airport, Stone City and ferry to mainland. Very friendly reception and buggie service. Enjoyed the cruise, despite poor weather

Stayed in August 2024