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Reviews of Upendo House Hotel Zanzibar

214 Hurumzi Street, Zanzibar City, Tanzania

#13 of 73 hotels in Zanzibar City

Guests' Choice

Review score

Based on 185 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.2

  • Facilities

    8.7

  • Staff

    9.4

  • Value for money

    8.0

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 13 August 2025

    10
    Fantastic location on Stone Town
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    A little bit of noise from the streets, but you are in the center!

    The staff is very nice. The rooms are very cozy with very nice showers! The rooftop has an amazing view. The breakfast is fantastic. Very good location

    Stayed in August 2025

  • Reviewed: 13 August 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    We were not at all comfortable in the shower room, there is no fence separating the shower area and the remaining space, after the shower is over the water remains on the floor and under the toilet, which makes it difficult to get in again. Breakfast from the menu, there is not much choice,

    Central location, nice boutique hotel, there is a rooftop pool with a very beautiful and relaxing bar, the staff is nice and respectful, good service,

    Stayed in July 2025

  • Reviewed: 7 August 2025

    8.0
    Great rooftop
    • Leisure trip
    • Couple
    • Deluxe Double Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Room overpriced

    Great location. Rooftop pool and bar lovely oasis for a break from the busy city.

    Stayed in August 2025

  • Reviewed: 12 July 2025

    8.0
    Good location to explore Stone Town and a very friendly and helpful staff.
    • Leisure trip
    • Couple
    • Superior Room with Balcony
    • Stayed 4 nights

    It was extremely noisy and no double glazing to minimise outside noise, there was a bit of construction going on nearby too.

    Room was well appointed, with a great bathtub. Breakfast was excellent with great choices and flexibility in adding items.

    Stayed in July 2025

  • Reviewed: 23 April 2025

    10
    Brilliant base for a long weekend in Zanzibar. The staff team are phenomenal and the rooftop pool and wonderful breakfas
    • Leisure trip
    • Family with young children
    • Superior Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    The bed was a little too firm for us but that’s been a recurring trend across our travels in Tanzania.

    The hotel is ideally located in the heart of Stone Town. The rooms are simply designed but clean and functional. The rooftop pool and bar were relaxing and a welcome treat after a morning of exploring. The breakfast options are excellent. The staff team is the main asset of this hotel; they greet you with warmth, they have great recommendations, they are helpful and fun - wonderful ambassadors for the hotel and Zanzibar.

    Stayed in April 2025

  • Reviewed: 1 April 2025

    10
    Perfect spot to relax
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    Enjoyed the stay. The staff were very attentive and the spa was heavenly. Breakfast hit the spot every time. Perfect spot for a stay cation!

    Stayed in April 2025

  • Reviewed: 20 February 2025

    8.0
    Wonderful hotel
    • Leisure trip
    • Couple
    • Superior Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Not accessible for all

    Beautiful views. Loved the pool area and the restaurant

    Stayed in February 2025

  • Reviewed: 18 February 2025

    9.0
    Great place
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    Food is amazing, rooftop view and restaurant are scenic. It’s clean, well kept and stylish. Great location too. Staff super friendly.

    Stayed in February 2025

  • Reviewed: 18 February 2025

    10
    Exceptional
    • Business trip
    • Group
    • Superior Room with Balcony
    • Stayed 2 nights

    Great location, Comfortable beds, excellent food, friendly staff and swimming pool on the roof top!

    Stayed in February 2025

  • Reviewed: 16 February 2025

    9.0
    Relaxing stay in Stone Town
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    There is not a lot of shade on the rooftop.

    My partner and I were ill during our stay but the staff were very helpful and discreet. The rooftop terrace/restaurant and pool were lovely. Food was tasty!

    Stayed in February 2025

  • Reviewed: 15 February 2025

    9.0
    Hotel restaurant is a must try
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    A lot of steps to climb but keeps you fit

    Nice little plunge swimming pool with a great view.

    Stayed in December 2024

  • Reviewed: 14 February 2025

    9.0
    Best hotel in Stone Town
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    The sound isolation could be better.

    Everything! Location in the heart of Stone Town is great! The staff is extremely kind and helpful! The room is cosy and comfortable. The swimming pool on the rooftop terrace is a fantastic place to enjoy a cocktail. Special thank to Abela working during our breakfast time. She is the kindest!

    Stayed in February 2025

  • Reviewed: 6 February 2025

    10
    A beautiful place to stay, chic and elegant with a fantastic rooftop pool and bar.
    • Leisure trip
    • Family with young children
    • Superior Room with Balcony
    • Stayed 2 nights

    Nothing!

    Upendo is a way cool hotel with a fantastic restaurant and uber-cool rooftop pool and bar overlooking Stone Town. The staff provide excellent service and the hotel is well located close to all the tourist attractions in Stone Town.

    Stayed in February 2025

  • Reviewed: 1 February 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    We had a wonderful stay at Upendo house. The staff is great and the rooftop with pool is the best way to cool down from the heat and a great place to watch the sunset.

    Stayed in January 2025

  • Reviewed: 21 January 2025

    10
    Perfect location
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    It would be nice to have a elevator but they helped us with the bags. We had a evening flight out of Zanzibar and my husband was feeling unwell so a aircondition would have been good in their public places. There is AC in the lobby but the lobby is small with only 2 chairs.

    Very good location in Stone Town. We had a very nice superior room. Very clean, not very big but quite enough. Bathroom had a good shower and also a bath tub. Breakfast was good, you could choose from a several types, like english or american. We also had dinner at the restaurant. There are only 4 sunbeds but while we were there there was always space. My husband had a massage and it was good. All the staff was really good.

    Stayed in January 2025

  • Reviewed: 9 January 2025

    9.0
    Lovely stay in the heart of Stone Town. Wonderful modern design and conveniences in a historic city.
    • Leisure trip
    • Group
    • Superior Room
    • Stayed 3 nights

    We loved the design and location of Upendo House. They also helped us arrange for a day trip to Upendo Beach where we were treated just like we were guests there - they also helped us arrange a fishing day trip for my father, husband and son. Both Upendo House and Upendo Beach restaurants are great, albeit, slow. We loved the rooftop pool at Upendo House. I splurged on a massage at Upendo House and it was EXCELLENT! The rooms are small, but Stonetown is tight, so we expected that. Micky, Krishna, and Benjamin were so hospitable and helpful. The robust airconditioning was very welcome. The location put us close to the night food market where we enjoyed multiple nights of kebabs and chicken shawarma - YUM! The staircase (no elevator) was difficult for my 80-yr old parents, but we expected that. The staff put my parents on the 1st floor so that was very helpful for us. We are so grateful for the hospitality and consideration of the staff.

    Stayed in January 2025

  • Reviewed: 9 January 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Room with Balcony
    • Stayed 2 nights

    We did not sleep well because the hotel is located next to a bar and restaurant, which was too loud for us to fall asleep. Additionally, construction work started early in the morning, waking us up even earlier.

    Hotel is very small and clean

    Stayed in January 2025

  • Reviewed: 8 January 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    Reception guy Benji was not friendly. Resturant waitress was horrible. Also extremely unfriendly and seemed irritated everytime we asked for anything. Rooms has no mirrors - a bit annoying when dressing up and bar fridge not working, everything was hot inside.

    Venue decor amazing!!! Roof top area superb, trully tops!!!!. Room comfortable and always clean. Breakfast had lots of options and very yummy. Can tell there is a resident chef.

    Stayed in January 2025

  • Reviewed: 7 January 2025

    8.0
    Great comfortable stay right in heart of Stonetown
    • Leisure trip
    • Solo traveller
    • Superior Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    WiFi was very patchy. There is construction next door but only during the day and Stonetown is generally a lively city so it’s never going to be a quiet location - that’s not the nature of it so it worked well for me as I valued being in the historic centre.

    Location- central to atmosphere of Stonetown. Staff- v friendly and obliging including facilitating early check in. Rooms are nicely decorated- small but well designed with fridge and tea coffee which was high quality. Breakfast was excellent and the rooftop bar was perfect spot for sundowners.

    Stayed in January 2025

  • Reviewed: 18 December 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    A lot of construction noise from building site across the road. Chose room off the street. Would have been good if hotel informed of this.

    Bar and pool. Great restaurant Great view Location ! Breakfast

    Stayed in November 2024

  • Reviewed: 23 November 2024

    9.0
    Awesome stay
    • Leisure trip
    • Couple
    • Deluxe Double Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    The clean linen and towels

    Stayed in November 2024

  • Reviewed: 13 November 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    very very bad WI-FI connection all over the hotel

    rooftop pool

    Stayed in November 2024

  • Reviewed: 9 November 2024

    9.0
    Relaxing stay in what is a busy city!
    • Leisure trip
    • Couple
    • Superior Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    Friendly staff who were invested in giving you a good experience. Great location with beautiful view from the top terrace. Room was clean and beautifully decorated.

    Stayed in September 2024

  • Reviewed: 8 November 2024

    10
    A real gem! Breakfast was delicious and the rooftop pool is amazing.
    • Leisure trip
    • Solo traveller
    • Superior Room with Balcony
    • Stayed 6 nights
    • Submitted via mobile

    Unfortunately lots of construction work outside my window - it was noisy.

    Lovely hotel - exceptional food and service from staff. The rooftop infinity pool is a definite highlight!

    Stayed in November 2024

Showing 1 – 25

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