Reviews of Park Hyatt Zanzibar 5 stars

Excellent breakfast, and location, nice view but small windows.

We arrived 3 PM (time of check in) one of our rooms was ready, other not, we wait almost 2 hours, when we get the room, there was no extra bed, no crib, we call reception and wait for more than one hour and half, still not prepared, although we call them from our country to confirm our requirements.

The best location, great food and breakfast, very spacious and comfortable rooms. Nice view at breakfast

Although the hotel has generators when there are power cuts, the rooms next to the generators get really noisy

We probably spent more nights than most guests, as we stayed almost five nights at the Park Hyatt in Stone Town. Our first impression was very positive — the building is historic and truly beautiful. The location is perfect for exploring the city, and the staff are exceptionally kind and welcoming. The pool is also very pleasant, although a little colder than we expected for this type of property, which was a small surprise. Overall, it is a very beautiful hotel in a unique and authentic setting, one that really tells a story. This, in our opinion, is its greatest strength.

On the less positive side, the quality of the food is not at the level one would expect from a five-star hotel. It is important to underline this, as five stars represent the highest standard. The variety and quality of the meals are well below that level. I would not say the food was bad, but it certainly did not match five-star standards. Breakfast, however, is very good and feels homemade, which we really appreciated. On Sundays, they also offer a brunch that is fresh and tasty, though in my opinion a little overpriced for what is offered. Aside from that, dining was not a highlight, and it could be greatly improved with a simpler but better-curated menu. Another important point is the service: it is not at all the level of a true five-star hotel. The staff are extremely kind, but management should invest much more in training to meet the expectations of high-end clientele. That said, the guest experience manager who organizes activities is excellent, and we had a wonderful time outside the hotel thanks to the excursions arranged. As for the rooms, they are spacious and beautifully designed. However, the ones located on the pool and beach side face the inner streets. While not noisy, they are very humid. After a day or two, the humidity inside the room becomes noticeable and uncomfortable, which is a real downside.

Beautiful property and great location away from the tacky beaches of Nungwi and Kendwa

Nothing

Beautiful clean room. Very welcoming staff always ready to assist. Bountiful very tasty and diverse breakfast. Friday night BBQ dinner was amazing with beef, chicken, fish, lobster and prawns prepared in front of the quests by the sea, accompanied by live music.

We booked for a family with 2 children, but there was only a bed for 1 child prepared in the room when we arrived.

Friendly and welcoming staff Staff provided all assistance required

In room dining - misunderstand with the staff of the food menu- food link not working Old reception area required renovation and upgrades

Friendly welcoming staff Provided all assistance required

In room dining required updated staff not aware much of the food menu Some areas, such as the main reception, need renovation and upgrades as its the face of welcoming guests

All staff were very helpful and provided all the assistance we requested. All were welcoming and friendly

As a five-star hotel, it needs to be as one there are places in the property needs renovation and upgrades such as the reception area - In room dining needs to be updated we were facing lots of miss understanding of the food Menu

Excellent complimentary breakfast!

Can't think of anything.

The customer service specially at the reception truly lacks the skills to deal with customers pleasantly. In our extremely short stay of 1 day we were truly dissapointed. Small things like we needed help with an adapter or needed logistical support for a tour booked with the hotel and the staff did not put any effort to guide us. The reception never answered calls from the room. We had requested for a delayed check out, which the team had agreed to and then when we came for checkout they were dissmissive and rude.

Clean and looked like the pictures

Our room was gorgeous and very comfortable! The view of the ocean was gorgeous, and the room was fantastic. The staff was incredibly welcoming and helpful. The location was great - we could walk to most of the Old Town in a few minutes, and while we found review complaining about being woken by the call to prayer in the morning, we never heard it from our room. The bed was super comfortable, and the room could be made quite dark by the curtains. The concierge recommended a really fantastic rooftop dinner that originally I was a bit skeptical of at first, but it ended up being one of the nicest dinners we had on our 3 week holiday. Very very little to actually complain about with our stay - the accommodation and staff were truly wonderful.

The breakfast was fine, though the breakfast staff didn't seem to understand what a dairy allergy was. Also, a minor complaint, but they were almost too attentive - we just wanted to eat our breakfast in peace, but they kept interrupting us to clear plates, give new utensils, check on the latest thing we put on our plate at the buffet, say hello, explain the food, etc. I appreciate they're trying to get things perfect by being attentive, but man - chill out a bit and let us just eat in peace! Oh, also - seeing a man shit on the beach in front of the hotel from my room. That was a real down point. 🤢🤮