We arrived 3 PM (time of check in) one of our rooms was ready, other not, we wait almost 2 hours, when we get the room, there was no extra bed, no crib, we call reception and wait for more than one hour and half, still not prepared, although we call them from our country to confirm our requirements.

Excellent breakfast, and location, nice view but small windows.

Stayed in August 2025

Although the hotel has generators when there are power cuts, the rooms next to the generators get really noisy

The best location, great food and breakfast, very spacious and comfortable rooms. Nice view at breakfast

Stayed in August 2025

Nothing

Beautiful property and great location away from the tacky beaches of Nungwi and Kendwa

Stayed in August 2025

We booked for a family with 2 children, but there was only a bed for 1 child prepared in the room when we arrived.

Beautiful clean room. Very welcoming staff always ready to assist. Bountiful very tasty and diverse breakfast. Friday night BBQ dinner was amazing with beef, chicken, fish, lobster and prawns prepared in front of the quests by the sea, accompanied by live music.

Stayed in July 2025

In room dining - misunderstand with the staff of the food menu- food link not working Old reception area required renovation and upgrades

Friendly and welcoming staff Staff provided all assistance required

Stayed in July 2025

In room dining required updated staff not aware much of the food menu Some areas, such as the main reception, need renovation and upgrades as its the face of welcoming guests

Friendly welcoming staff Provided all assistance required

Stayed in July 2025

Clean and looked like the pictures

Stayed in May 2025

The breakfast was fine, though the breakfast staff didn't seem to understand what a dairy allergy was. Also, a minor complaint, but they were almost too attentive - we just wanted to eat our breakfast in peace, but they kept interrupting us to clear plates, give new utensils, check on the latest thing we put on our plate at the buffet, say hello, explain the food, etc. I appreciate they're trying to get things perfect by being attentive, but man - chill out a bit and let us just eat in peace! Oh, also - seeing a man shit on the beach in front of the hotel from my room. That was a real down point. 🤢🤮

Our room was gorgeous and very comfortable! The view of the ocean was gorgeous, and the room was fantastic. The staff was incredibly welcoming and helpful. The location was great - we could walk to most of the Old Town in a few minutes, and while we found review complaining about being woken by the call to prayer in the morning, we never heard it from our room. The bed was super comfortable, and the room could be made quite dark by the curtains. The concierge recommended a really fantastic rooftop dinner that originally I was a bit skeptical of at first, but it ended up being one of the nicest dinners we had on our 3 week holiday. Very very little to actually complain about with our stay - the accommodation and staff were truly wonderful.

Stayed in April 2025

Swiming pool was out if order, we were not informed about it… No possibility to swim in the see as well… Fir dinner we ordered fish. 2 types. All was not on level of Park Hyatt…

Stayed in April 2025

Nothing

Execellent stay!

Stayed in April 2025

Not being informed in advance that pool is not operational

Breakfast is good. Although bacon is missing. And next time inform in advance if operational or not. The pool was the reason to select that place and hotel. Disappointed. Offered the pool in SerenA- but doesnt make sense- why do we cross and walk that side and not for our convenience.

Stayed in April 2025

The hotel is a business hotel and the location is not suitable for more than 1 day if a tourist.

Stayed in March 2025

An early check in option would be perfect!

Scenic, clean, posh and great menus.

Stayed in March 2025

The pressure of water in the bathtub was not sufficient enough. So couldn’t enjoy the beautiful bathtub in the room, unfortunately.

The style & the design of the property were intricate, detailed, special. The employees were knowledgeable, helpful, attentive. And the view from the room balcony was spectacular. Jonathan at breakfast was especially attentive and kind, providing best service and making sure you are well cared for and enjoying your time.

Stayed in March 2025

Exceptional property with very high standards. Amazing location , beachfront right in stone town . amazing Breakfast and service all round . Would stay there anytime again when visiting Zanzibar Stone Town. can only recommend .

Stayed in March 2025

Very much

Stayed in February 2025

I like everything about it

Very clean and the smell is amazing

Stayed in January 2025

Breakfast service was slow and could be more customer oriented (dietary wise)

Location, staff, pool

Stayed in December 2024

3 B: Bed Bathroom Breakfast 🤍🙏

Stayed in December 2024

Amaxing

Stayed in November 2024

The hotel is over priced, considering the quality of service and amenities provided

It has a nice sitting area outside facing the ocean

Stayed in November 2024

The corridor and room carpets are in need of cleaning and worn in places. The shower enclosure definitely needed attention, did not drain, wall shower rose needed replacement. Hotel in need of some maintenance and upgrades in places to truly be called Five Star however the experience itself compensated for any shortcomings.

Staff were very friendly and helpful. Breakfast was first class, always varied. Hot cooked food, pastries & cakes, vegetable and fruit salad options excellent. Likewise dinner very good, and definitely exceeded other restaurant options in the Stone Town. Bedding very clean and comfortable. Location was absolutely perfect.

Stayed in November 2024

Smell of mold in room.

Park Hyatt - Zanzibar This hotel gets an absolute 5 stars from us. Firstly the staff were so welcoming and kind making sure every detail was in place, going over and beyond. Always smiling and greeting us kindly. Thank you guys. The hotel was stunningly beautiful and so was our room. The room was very clean, overlooking the ocean, and we felt very lucky to get an early check in, which was badly needed after the very long flight from Copenhagen. The amenities in the room were 5 star and very beautifully integrated into the Zanzibar styled rooms. The view from the room was amazing and calm and at the same time lively with different types of boats sailing in and people playing on the beach, doing morning yoga, with little to no noise. The food was excellent and the presentation of it, even more so. Among a lot of other things, they had at breakfast table thirst quenching coconut water and the coconut guy was always all smiles and ready to prepare a coconut for us. The omelette guy also made the very best omelettes ever! The staff was very helpful in arranging tours and transportation with a very capable guide (Seif) and a very safe driver (Abdul), the other drivers we tried on the island drove like hell. On our guided tour of historic Stone Town, it became apparent that the highly humid climate of the area enhances intensive mold growth on the buildings, it’s just a part of the towns charm. I do hope though that the Park Hyatt can and will always protect their beautiful building and especially their high class bathrooms from this mold, as there was a moldy smell from the bathroom. Thank you Park Hyatt for an unforgettable excellent stay at your hotel. I highly recommend the Park Hyatt to anyone traveling to Zanzibar ♥️♥️♥️

Stayed in October 2024

Price. Exaggerated and at a point where you would reconsider staying.

Everything. Best Location.. beautiful hotel.

Stayed in October 2024