The freshness and cleanliness always had a beautiful fresh scent in my room which we really enjoyed and appreciated the fine attention to details in everything made it that much more special.

It was clean not a speck of dust anywhere the decor was amazing and fresh staff were always on hand to help and always polite.

Stayed in August 2025

These didn’t matter to us but they may matter to others: 15 mins of hot water per use (We never ran out) Our refrigerator was noisy if not broken (Management taking care of it)! Most rooms are up stairs but they handled all luggage.

Fabulous hotel. Right off one of the busiest areas of Stone Town but tucked away from the crowd. It was very safe and secure. I don’t know what the other reviews were taking about that it’s “in an alley.” Stone Town IS a Medina — which means everything is accessed by way of an alley. Neela is in a top-notch part of town, quick access to everything by foot and just a block from The Park Hyatt. We did scuba diving with One Ocean, which was just a block away. Our room (Superior #5 on the 2nd floor) was totally fabulous. We loved the layout with the bathtub in the room, it was spacious, and everything was thoughtful and well designed. Really felt like a new luxury retreat in a historic building. Neela had some of the best food in Stone Town as well. I loved the art collection and decor. Overall Pros: Safe! Security was posed at the entrances and at the street entrances. Great location and walkable to everything Blasting AC Super clean with pleasant local toiletries Comfortable bed and nice cotton linens Wonderful service. Earnestly helpful! Great coffee in the room and in the hotel Excellent food (get the Benedict!) You will love this gem. It deserves a ranking in a top 50 boutique hotels list somewhere. :) I’d definitely stay again. Its special.

Stayed in August 2025

very good location. very clean and nice design , friendly team

Stayed in July 2025

The hotel settings is well kept and loved the interior design,the staffs were very helpful and kind, ready to assist . The food at the rooftop was impeccable and breakfast was delicious & top notch quality!!

Stayed in August 2025

Food was below average

Aesthetic hotel with really beautiful decorations. The rooms also smell amazing and are very clean.

Stayed in August 2025

All good

Excellent location near the beach. Comfortable spacious room. Excellent breakfast. We did not eat at the hotel

Stayed in July 2025

There are a couple of things that could be improved: The room bathrooms have no doors—only a half wall that is open at the top—which does not provide any privacy and made us uncomfortable. There is no elevator, and our rooms were on the second floor. This could be difficult for elderly guests or those with knee or back problems. On the other hand, ground floor rooms are affected by noise from the nearby walking path.

We loved the theme and design of the hotel—it’s charming and stylish. The location is excellent, within walking distance to the old town paths, market, and beach. The staff were very friendly and welcoming, especially Othman who was always helpful and kind. We enjoyed our stay and appreciated the hospitality, but a few adjustments would make the experience even better.

Stayed in July 2025

The only downside is there is No sound proofing. I can hear literally everything from the ground floor outside till the rooftop.

Everything is amazing. And i looooved the staff

Stayed in June 2025

I can’t think of anything

tastefully designed in the interior, the hotel has three floors built around a central small courtyard. It’s rooftop bar offers some view of the sea where you could enjoy a cool breeze and a nice drink. Most comfortable bed for good quality sleep.

Stayed in July 2025

The menu didn’t stand out from other local restaurants

The Neela Hotel is in a fabulous location in the Old Town and is decorated to a high standard. Our room was beautifully presented, it was exceptionally clean and the bed was very comfortable.

Stayed in July 2025

It’s a full smash I liked all

The entire style of Neela comfort and luxury is special. I will definitely come back!

Stayed in July 2025

First room with not working A/C and I had to switch the room to another one - that was the only annoying thing especially I had a late flight and I wanted to sleep as I was very exhausted

Beautiful design for hotel inside out - room service was quick and food was amazing

Stayed in July 2025

Nothing!

This is an exceptional hotel and I can’t wait to return.

Stayed in July 2025

There was nothing not to like

Beautiful hotel, well located in Stone Town. Room was excellent, beds were really comfortable, large bathroom, wonderfully powerful hot shower. Breakfast was tasty with a variety of choices. The hotel staff were fantastic, our luggage did not arrive on the flight with us and the Staff arranged for someone to take us shopping. Things like slippers, toothbrush, shower hat were available on request. The hotel provides a turn down service and sprays the room each evening for mosquitoes Everything was great

Stayed in June 2025

There is no elevator in the hotel oand there were some sounds in the room (like that of the fridge and water heater)

The staff was lovely and the hotel is exactly as described in the pictures. the room was comfortable and had a very modern design.

Stayed in June 2025

Nothing absolutely 10 out 10 awesomeness

Everything here is amazing!!!!

Stayed in June 2025

There actually wasn’t anything! It was truly a good stay. The restaurant closed by I think 10:30pm and because of the time different I didn’t get hungry till later and had to go to a nearby hotel eat but that was okay because it was pretty late!

I had the perfect stay at NEELA and my only regret was not staying in stone town longer! I was checked on before arrival and picked up by the hotel for a fee. Upon arrival I received a refreshing towel and the most refreshing hibiscus drink. The porters are very kind and helpful with everything you need and it just felt like home! It was my birthday trip she they had surprises for me each time I left the room and returned! My bed was decorated, I received a lovely dessert and a lovely skin care birthday gift. The room was very clean, spacious and homey! I truly appreciate the art at the hotel, I just felt like I was in a dream! I had to leave to do a safari and they kept all my MANY belongings! I am truly grateful for everyone who helped me at the hotel and I especially thank Tatu and Othman for being so helpful about everything! A plus: if you’re touristy- the market is so close by where to do the welcome to Zanzibar treat!

Stayed in June 2025

Everything

Stayed in June 2025

Everything was perfect

The staff were very welcoming and kind. I can’t emphasize it enough. They make you feel like home. And the interiors are very aesthetically appealing

Stayed in June 2025

Our room overlooked a generator and was very noisy, the windows provided little insulation

Super central location, clean hotel and rooms, lovely rooftop restaurant - lovely staff

Stayed in June 2025

The noise from the street in the room at night

Everything specially the great staff 😍

Stayed in June 2025

You can hear people on the street as you sleep (we were on the first floor).

Staff were incredibly warm and helpful and went above and beyond to make our honeymoon special. We were surprised they had decorated the room and even left some beautiful (full size) skin care products as a gift. The room decor is also very thoughtful and functional. The hotel design is lovely too. You feel like you’re in the centre of the action too so its a great place to explore Stonetown.

Stayed in June 2025

Too much noise

Stayed in June 2025

The staff are so friendly The room is very clean with beautiful interior

Stayed in June 2025