Reviews of Kisiwa House 4 stars
572 Baghani Street, Stone Town, 609 Zanzibar City, Tanzania
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewA very atmospheric, boutique hotel located right in the middle of the old town. Close to all the shops, restaurants and historical sites. Clean, spacious rooms and welcoming , friendly staff. We loved its unique, old world charm.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewThe staff at Kisiwa House is excellent, friendly and professional. Breakfast was tasty and served in a nice environment. The hotel is centrally located, it was an easy walk to many attractions.
The wifi didn't work most of the time but the staff were proactive in trying to get the problem fixed.
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewEverything was wonderful, and the staff was very friendly and welcoming. Overall a very nice service and experience.
There was only a minor issue with the towels in the bathroom that smelled badly, but I suppose it was from the bad smelling of the sewer system.
Dear Tasos, Thank you for sharing your experience with us. We’re delighted to know that you enjoyed your stay, appreciated the friendliness of our team, and felt well taken care of. Your recognition of the overall service and experience is truly rewarding. Warm regards, Frank Albert Tiba Resident Manager Kisiwa House
Dear Tasos, Thank you for sharing your experience with us. We’re delighted to know that you enjoyed your stay, appreciated the friendliness of our team, and felt well taken care of. Your recognition of the overall service and experience … Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe terrace view where we had breakfast was great. The location is good for exploring Stone Town. Rooms are ok and the staff was friendly.
Dear Karin, Thank you for sharing your experience with us. We’re delighted you enjoyed the rooftop terrace views during breakfast and our central location for exploring Stone Town. It’s also wonderful to know our team’s friendliness made a positive impression on your stay. Thank you, Frank Albert Tiba Resident Manager Kisiwa House
Dear Karin, Thank you for sharing your experience with us. We’re delighted you enjoyed the rooftop terrace views during breakfast and our central location for exploring Stone Town. It’s also wonderful to know our team’s friendliness made … Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewIts so much clean and friendly stuff
To much stairs 😂
Dear Mariam, Thank you for your kind feedback. We’re happy you enjoyed our cleanliness and friendly staff. We look forward to welcoming you back soon. Thank you, Frank Albert Tiba Resident Manager Kisiwa House
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewWe had a wonderful stay at this hotel. The room was very spacious and spotlessly clean. The bed was incredibly comfortable. Both breakfast and dinner were absolutely delicious – you can really taste the quality and care in the food. What made our stay truly special, though, was the warm and personal service. All the staff were extremely friendly, and a special thanks goes to Frank, the manager. He personally welcomed us upon arrival, checked in with us several times during our stay to make sure everything was perfect, and even came to say goodbye when we left. Highly recommended – we’ll definitely be coming back!
Dear Anela, Thank you so much for your wonderful review. It was truly a pleasure having you with us at Kisiwa House. We’re thrilled to hear you enjoyed the comfort of your room, the quality of our food, and most importantly, the warm service from our team. I'm especially grateful for your kind mention; it means a lot. We look forward to welcoming you back for another memorable stay. Thank you, Frank Albert Tiba Resident Manager Kisiwa House
Dear Anela, Thank you so much for your wonderful review. It was truly a pleasure having you with us at Kisiwa House. We’re thrilled to hear you enjoyed the comfort of your room, the quality of our food, and most importantly, the warm servi… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewGreat place, great facilities, working ac, hot shower, clean room
Dear Waseem, Thank you for your kind words We’re delighted you enjoyed the facilities, clean room, and comforts like hot showers and air conditioning. Looking forward to your next visit. Thank you, Frank Albert Tiba Resident Manager Kisiwa House
Dear Waseem, Thank you for your kind words We’re delighted you enjoyed the facilities, clean room, and comforts like hot showers and air conditioning. Looking forward to your next visit. Thank you, Frank Albert Tiba Resident Manager Kisiwa… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewGreat location, well kept rooms
Dear Mitul, Thank you for your review. We’re pleased you enjoyed our prime location and the well-kept rooms at Kisiwa House. Being in the heart of Stone Town allows our guests to explore its rich history and vibrant culture easily, and we’re glad that it added to your experience. We look forward to welcoming you again soon. Thank you, Frank Albert Tiba Resident Manager Kisiwa House.
Dear Mitul, Thank you for your review. We’re pleased you enjoyed our prime location and the well-kept rooms at Kisiwa House. Being in the heart of Stone Town allows our guests to explore its rich history and vibrant culture easily, and we’… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewBeautiful classic house with lovely furnishings and comfortable rooms. Great helpful staff and perfect location to explore the old town.
Dear Gregory, Thank you for your wonderful feedback. We’re thrilled to hear that you loved your stay at Kisiwa House, from the charm of our classic architecture and comfortable rooms to the helpfulness of our team and our unbeatable location in the heart of Stone Town. Your kind words mean a lot to us, and we look forward to welcoming you back for another memorable experience. Best regards, Frank Albert Tiba Resident Manager Kisiwa House.
Dear Gregory, Thank you for your wonderful feedback. We’re thrilled to hear that you loved your stay at Kisiwa House, from the charm of our classic architecture and comfortable rooms to the helpfulness of our team and our unbeatable locatio… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewlocation
level of service quality from staff.
Dear Karabo, Thank you for taking the time to share your feedback. At Kisiwa House, we hold our team to a consistently high standard of service, one that has been recognized by many of our guests who appreciate their dedication, warmth, and attention to detail. While we note your concern, we are confident in the integrity and professionalism of our staff, who always strive to ensure guests are treated with care and respect. That said, we always value guest impressions, and if there is something specific that didn’t meet your expectations, we encourage open dialogue, as this helps us continue improving. Your comfort and experience are important to us, and we are here whenever you wish to share more. Warm regards, Frank Albert Tiba Resident Manager Kisiwa House.
Dear Karabo, Thank you for taking the time to share your feedback. At Kisiwa House, we hold our team to a consistently high standard of service, one that has been recognized by many of our guests who appreciate their dedication, warmth, and… Show more
Reviewed: 1 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewLovely property in the middle of Stonetown. Clean and cool after a hot day. The staff arranged a tour for us and ride to the airport.
Lots of stairs, which I understand are unavoidable in an older building. The area is quite noisy that’s for sure.
Dear Shelley, Thank you for sharing your feedback. We’re pleased to hear that you enjoyed the charm of Kisiwa House and found it to be a lovely and cool retreat in the heart of Stone Town. As you rightly mentioned, being in a UNESCO World Heritage Site comes with both beauty and the vibrant buzz of the Old Town. We truly appreciate your understanding regarding the stairs, which are part of the building’s historic character. We hope to welcome you again in the future for a longer and even more comfortable stay. Warm regards, Frank Albert Tiba Resident Manager Kisiwa House
Dear Shelley, Thank you for sharing your feedback. We’re pleased to hear that you enjoyed the charm of Kisiwa House and found it to be a lovely and cool retreat in the heart of Stone Town. As you rightly mentioned, being in a UNESCO World… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewBeautiful throughout with exceptional staff
Dear Chris, Thank you for your kind review. At Kisiwa House, we believe in preserving the beauty of our historic surroundings while delivering exceptional service, and we’re thrilled that you experienced both. We hope to welcome you back again soon to Stone Town’s timeless charm. Warm regards, Frank Albert Tiba Resident Manager Kisiwa House
Dear Chris, Thank you for your kind review. At Kisiwa House, we believe in preserving the beauty of our historic surroundings while delivering exceptional service, and we’re thrilled that you experienced both. We hope to welcome you back… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewOur recent stay at Kisiwa Hotel was truly exceptional. The location is simply excellent. Nestled perfectly, it offered us convenient access to everything we wished to explore. The rooms themselves are a delight. They are not just nicely furnished but also comfortable and elegant. We must extend a special, heartfelt thank you to Mrs. Chenda. Her dedication and assistance were truly remarkable. She went far beyond her mandate, tirelessly helping us with all our overall logistics during our stay, making what could have been complex arrangements incredibly smooth and stress-free. Her exceptional support made a significant positive impact on our entire trip.
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Dear Rafael, Thank you very much for your thoughtful review and for choosing Kisiwa House during your visit to Stone Town. We are delighted that you enjoyed our central location, the elegance and comfort of our rooms, and the overall experience. Your appreciation is a true reward to all of us. At Kisiwa House, we take great pride in our team, whose dedication goes beyond expectations to ensure every guest feels supported and at ease. It is always our pleasure to assist your stay as smoothly and as memorably as possible. We sincerely look forward to welcoming you again. Warm regards, Frank Albert Tiba Resident Manager Kisiwa House
Dear Rafael, Thank you very much for your thoughtful review and for choosing Kisiwa House during your visit to Stone Town. We are delighted that you enjoyed our central location, the elegance and comfort of our rooms, and the overall expe… Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 May 2025 · Stayed in March 2025
Verified reviewReviewed: 20 April 2025 · Stayed in March 2025
Verified reviewReviewed: 14 April 2025 · Stayed in February 2025
Verified reviewThe noise in the room unbearable.
Dear Anastasiya Thank you for your comment. Kisiwa House is located in the heart of Stone Town, a vibrant UNESCO World Heritage site known for its lively atmosphere, historical architecture, and cultural charm. While this central location brings guests closer to the soul of the city, it can also come with the natural sounds of daily life in a living heritage site. We’re proud to be part of the unique rhythm of Stone Town. Frank Albert Tiba Resident Manager Kisiwa House
Dear Anastasiya Thank you for your comment. Kisiwa House is located in the heart of Stone Town, a vibrant UNESCO World Heritage site known for its lively atmosphere, historical architecture, and cultural charm. While this central location … Show more