Reviews of Kibo Palace Hotel Moshi
P.O. BOX 8540 Riadha Street, Moshi, Tanzania
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Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewnice comfortable rooms in the center of Moshi.
There is a mosque just close by and i was awakened each (early) morning for the call to prayer. im probably a light sleeper as my daughter was not awakened at all.
Dear Orit, Thank you for choosing to stay at the Kibo Palace Hotel Moshi. We are committed to making our guests stay with us a memorable one and we appreciate your feedback. We are pleased to note that you enjoyed the comforts of our hotel including your room. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.
Dear Orit, Thank you for choosing to stay at the Kibo Palace Hotel Moshi. We are committed to making our guests stay with us a memorable one and we appreciate your feedback. We are pleased to note that you enjoyed the comforts of our hotel … Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewRoof top bar is nice.
Dear Isi, Thank you very much for choosing Kibo Palace Hotel Moshi for your accommodation. We are pleased to note that you enjoyed the comforts of our hotel including our bar. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Kibo Palace Hotel Moshi.
Dear Isi, Thank you very much for choosing Kibo Palace Hotel Moshi for your accommodation. We are pleased to note that you enjoyed the comforts of our hotel including our bar. Once again, thank you for your excellent review and we look forw… Show more
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewClean room, staff were friendly. Wide selection of food on the menu and breakfast was great. Nice mountain views from the rooftop bar.
Windows didn't close in room and due to Moshi being filled with fires, my room and all my clothes stank like smoke constantly. Staff basically shrugged it off when I asked for it to be fixed or to move rooms. Also whilst the sound of muslim call to prayers is a beautiful sound, the sound of a man shouting into a megaphone at 5am for 45mins / 9pm for 45mins (and multiple times daily) is not a nice sound, further amplified by the non closing window. No fridge in room. Cleaning staff also took a bag of food whilst cleaning the room just because it was sitting on the floor, somewhat near the bin. This was also a cloth bag brought from home, which is now gone. Lastly, nothing to do with the hotel at all, but as a solo female I didn't feel safe walking through town to the supermarket. In retrospect I wish I booked one of the resorts with pools slightly outside town.
Dear Zoe, Thank you very much for choosing to stay at Kibo Palace Hotel Moshi, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. It would be great to more more information regarding the issue you have raised of (Moshi filled with fires), as this is contrary to what the city is. Being so close to the mountain Moshi is renowned as the cleanest city in Tanzania as it has also not been affected by any industrialization/pollution. In addition, we are currently working on soundproofing our rooms however in the meantime we do apologize for the noise inconvenience. We shall also work on more training for the staff to ensure that all guests queries are being actioned accordingly. Room fridges are available upon guests requests, again an issue that should have been communicated to you upon arrival. We acknowledge the learning points from your experience and we hope you could give us another opportunity to welcome you back and prove that we can serve you better.
Dear Zoe, Thank you very much for choosing to stay at Kibo Palace Hotel Moshi, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. It would b… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewNice clean hotel, located in the centre of town. Excellent breakfast. Fantastic views from the roof terrace bar of the sunsets and Kilimanjaro. All the staff are super friendly and professional. restaurant food very good.
Lots of noise from the road/traffic outside but acceptable. Not bad out of business hours.
Dear Martyn, Let us thank you for recommending Kibo Palace Hotel Moshi after the experience you had with us! Our team is happy to note that you enjoyed our delightful food, friendly staff, unique view and tasty breakfast. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Kibo Palace Hotel Moshi.
Dear Martyn, Let us thank you for recommending Kibo Palace Hotel Moshi after the experience you had with us! Our team is happy to note that you enjoyed our delightful food, friendly staff, unique view and tasty breakfast. Once again, thank … Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewGreat staff!
Booking.com did not allow me to adjust my dates
Dear Brenda, Thank you for recommending Kibo Palace Hotel Moshi after the experience you had with us! We are glad to know that you enjoyed your stay with us and that our staff contributed to your positive experience. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future. Kindly allow us to look into the issue of adjusting your rates and rectify this for future.
Dear Brenda, Thank you for recommending Kibo Palace Hotel Moshi after the experience you had with us! We are glad to know that you enjoyed your stay with us and that our staff contributed to your positive experience. Our team would like to … Show more
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 9 May 2025 · Stayed in May 2025
Verified reviewThe rooms were suites and spacious
The check in was an issue and we had to carry our own luggage to teh rooms, with no porters or assistance. The rooms light most did not work The pool was under repairs the breakfast was not upto standards
Dear Jay, Thank you for choosing to visit Kibo Palace Hotel Moshi. However, it was with concern to note that you were not 100% satisfied with your experience here. Allow us to work on the mishaps experienced during your stay to rectify them. We do not have a pool at our property. All in all, we hope that these issues would not deter you from returning as we'd love another chance to show you that we can serve you better.
Dear Jay, Thank you for choosing to visit Kibo Palace Hotel Moshi. However, it was with concern to note that you were not 100% satisfied with your experience here. Allow us to work on the mishaps experienced during your stay to rectify them… Show more
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewThe rooms were quite spacious and well furnished They have kept the standards The hotel had a good restaurant and Seesha was a bonus in our stay
The hotel was quite costly for Moshi standards The recpetion area was dull and not welcoming
Dear Jay, Thank you very much for sharing your feedback about your stay at Kibo Palace Hotel Moshi. I would like to start by apologizing to you for not meeting your expectations. We strive to ensure that all our guests leave our property satisfied and that they have a wonderful experience, however it seems that on this occasion we let ourselves down. We hope you can give us an opportunity to change your perception into a positive one.
Dear Jay, Thank you very much for sharing your feedback about your stay at Kibo Palace Hotel Moshi. I would like to start by apologizing to you for not meeting your expectations. We strive to ensure that all our guests leave our property sa… Show more
Reviewed: 5 May 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewFood and staff were excellent
Dear Hitesh, Thank you very much for rating your stay in Kibo Palace Hotel Moshi. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. Our team is happy to note that you enjoyed our friendly staff and delicious food. We would love to welcome you back in the nearest future.
Dear Hitesh, Thank you very much for rating your stay in Kibo Palace Hotel Moshi. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. Our team is happy to note that… Show more
Reviewed: 7 April 2025 · Stayed in February 2025
Verified reviewGreat place! Always my go to when I come to Moshi. Staff is wonderful, food is great. Rooms are marvelous. Rooftop bar offers great views both day and night. Top notch place.
Dear Peter, Let us thank you for recommending Kibo Palace Hotel Moshi after the experience you had with us! We are proud to know that you enjoyed our delightful food, comfortable room, polite staff and beautiful view. We would love to welcome you back in the nearest future.
Dear Peter, Let us thank you for recommending Kibo Palace Hotel Moshi after the experience you had with us! We are proud to know that you enjoyed our delightful food, comfortable room, polite staff and beautiful view. We would love to welco… Show more
Reviewed: 4 April 2025 · Stayed in April 2025
Verified reviewComfortable place with a modern twist Airport shuttle service was on time and friendly
The room service added charge is ridiculous, almost as much as a meal. Shower head is horrible as it’s high with a circle sprout so you miss all the water on your head
Dear Dyln, Thank you very much for choosing to stay at Kibo Palace Hotel Moshi, although it is with concern to note that you were not fully satisfied with your experience. The comments you have provided us on your experience have been taken into serious consideration. Allow us to look at the pricing for room service with management. We'll also be sure to look into the shower heads and plan for a way forward. We hope you could give us another opportunity to welcome you back and prove that we can serve you better.
Dear Dyln, Thank you very much for choosing to stay at Kibo Palace Hotel Moshi, although it is with concern to note that you were not fully satisfied with your experience. The comments you have provided us on your experience have been taken… Show more
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewThere is no parking! That was a big disappointment. I wonder why they didn't think about parking space when they were building the hotel. There is only parking for about 5 cars! I almost went somewhere else, but my sister insisted on staying and told them they have to make sure there is always a parking space for us. Second day we came back from a function and there was no parking space, but the Director's car was parked on one of the spaces, I asked them to go and ask him to park somewhere else as he was just there for a short while, they were scared. Rooms were good, but I don't think I will come back.
Dear Lucida, we would like to thank you for staying with us and for taking the time to send us your comments. Every comment has great importance for us on the way to reach our first aim which is targeted to catch the guest's satisfaction with an understanding of excellent service quality. We were very disappointed to know that you left our hotel and were not satisfied with our services. We have noted your comments about our hotel and will be looking into this to ensure it is improved. We hope your travel plans will allow you another visit to Kibo Palace Hotel Moshi as we would love another chance to show you that we can serve you better.
Dear Lucida, we would like to thank you for staying with us and for taking the time to send us your comments. Every comment has great importance for us on the way to reach our first aim which is targeted to catch the guest's satisfactio… Show more
Reviewed: 25 March 2025 · Stayed in February 2025
Verified reviewReviewed: 14 March 2025 · Stayed in March 2025
Verified reviewReviewed: 14 February 2025 · Stayed in February 2025
Verified reviewReviewed: 25 January 2025 · Stayed in January 2025
Verified reviewThe cleanliness and staff hospitality
TV, poor channels
Dear Salum, Thank you for recommending Kibo Palace Hotel Moshi after the experience you had with us! We are proud to know that you enjoyed our service and overall cleanliness of the hotel. Kindly accept our sincere apologies for the inconvenience you had with the room television channels. We are currently in the works of fixing this. Please bear with us as we make this gradual change as we want our guests to enjoy every bit of Kibo Palace whilst staying with us. Otherwise, our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.
Dear Salum, Thank you for recommending Kibo Palace Hotel Moshi after the experience you had with us! We are proud to know that you enjoyed our service and overall cleanliness of the hotel. Kindly accept our sincere apologies for the inconve… Show more