Too many people not staying at hotel lingering in lobby

Clean

Stayed in July 2025

Over rated and there is much better options in Dar,,,,

Stayed in August 2025

Nothing really. I got everything I expected.

Good food. Breakfast was nice and fresh. Staff were friendly

Stayed in August 2025

Everything good

Very good position and nice people all services excellent

Stayed in August 2025

5 star experience, amazing breakfast, the mega platter was (chefs kiss), staff is friendly

Stayed in July 2025

The gym was really good, lovely pool, the room was spacious and clean.

Stayed in July 2025

Staff members were very helpful especially Amina and colleagues

It was amazing

Stayed in July 2025

There is nothing bad

Extremely well

Stayed in July 2025

A larger mini fridge than the one provided in the suite would have truly enhanced our experience. It was quite a challenge to fit even five bottles of water inside, making it feel rather cramped. A bit more space would have made all the difference!

The hotel staff provided extraordinary service, demonstrating a keen attention to detail that made us feel welcome from the moment we stepped through the door until the time we checked out. Breakfast was a delightful experience, offered in two inviting locations, where a rich and diverse selection of dishes awaited us—everything from freshly baked pastries to hearty local specialties. I was genuinely impressed to uncover such an elegant and skillfully managed hotel nestled in that vibrant part of Africa, showcasing both beauty and professionalism.

Stayed in July 2025

Initially booked it as it’s close to the ferry but the hotel was exceptional! From all the hospitality from the staff to the services to all their facilities

Stayed in June 2025

After extensive travel in the world this was the worst reception on arrival I have ever received. We had notified the team of our arrival time and we were about 20 mins later than expected. There were no other guests in the lobby at all and several members of staff on the desks chatting away to each other. After waiting a while I asked to be attended to. I greeted the member of staff, gave her my name and she said "Passport". No welcome to the hotel etc. Immigration were politer and friendlier! She then kept looking at her screen and I asked if there was a problem and offered to give her my booking.com reference number to help. The room was prepaid. She didn't answer and called a colleague over. She finally asked me to take a seat as the room was not ready. She then came over almost immediately and gave us the key and some information. There was no change in attitude. The receptionist at the leisure area was not much friendlier and the swimming pool set up is odd. The changing room is next to the gym and you are supposed to change there then walk across the lobby in your costume through a bar/restaurant. Lastly we are a married couple obviously staying in the same room. We asked to book a taxi for the airport and the receptionist ( a different one) asked if we wanted 2 taxis. She couldn't explain why she asked. We then checked out just after 2am. The receptionist charged me in USD instead of shillings so hundreds of thousands of USD. My bank obviously declined so I then had to check with the bank as obviously there was enough money and I told him his mistake He then did the correct charge. After that he asked if my husband wanted a separate taxi. I still have no idea why my husband and I were treated like this.

Great location if using the ferry from Zanzibar and for walking round the city centre. Not for those who don't like crowds. Buffet restaurant had good variety of dishes including Swahili traditional dishes and caters for vegetarians and those with allergies. Staff in restaurant excellent as were security and portering staff. Facilities are 5 star.

Stayed in June 2025

The TV in the room need to be replaced with a smart TV to enable guests to connect to Netflix or other Social Media networks. I managed to watch Netflix from my device but it was have been better watching it on the big screen

Hotel room is really good. Stay at the 25th floor over looking the jetty. This is an excellent hotel to stay if you can afford it. Staff are nice and they respond to requests in less than 5 minutes. Nuhu was the staff that was in constant communication with me right from the time I made the booking. He was able to help me with a lot on how to go about the town and places to visit. Pick up and drop off at the airport was great. Overall my experience was a great one and I will recommend this hotel to my friends

Stayed in May 2025

Nothing, I loved everything.

I loved the view, customer care was beyond. I felt like I was at home.

Stayed in March 2025

The spa facilities, especially the main coordinator or front desk person, not friendly, and the hours of the pool and restaurant can be expanded.

The location, safety, speed of the internet and reliable power; also the pool.

Stayed in April 2025

Our beds were solid and very uncomfortable. The television in the room didn’t have any channels to watch.

The location, next to Zanzibar Ferry, was the reason for selecting this hotel - you couldn’t get closer. The staff are very helpful, kind, welcoming and polite 1 excellent. They offer a great buffet breakfast too.

Stayed in April 2025

There regret to extend the check out time till 3 PM but finally they allow till 2PM .

The breakfast is very good. The location is very good.

Stayed in April 2025

Jo Rotana meets the standards of a 5-star hotel. It is clean, and its facilities are quite impressive.

Stayed in April 2025

It’s little bit expensive

Everything location cleaning and staff

Stayed in March 2025

I like everything it was good but not some Staffs. In the morning your Staffs accusing me not paid and shouted in front everyone, which was very embarrassing, was explaining to him that I paid since UK but he still talking. And peoples was there. It wasn’t professional at all.

I know the Hotel, after the COVID we stay there long with my Husband but I want My Sister just to see it herself. As we are in Zanzibar for a meeting for Business.

Stayed in April 2025

The location of hotel is excellent for traveling by ferry. But Vegetarian food choice is very limited. Breakfast is easy to find the variety but pastry is not very tasty. All the staff are great. It’s a good experience with their service.

Stayed in March 2025

The restaurant on the 8th floor. Each time I sat there, my clothes had a kitchen smell

I liked the facility

Stayed in March 2025

The staff very helpful

Stayed in March 2025

Finishing

Finishing

Stayed in March 2025

Very beautiful and amazing location

Stayed in January 2025