The staff spoke little English, we were able to communicate through google translate though and they really worked hard to understand what I was trying to say.

It was a beautiful room, spacious with everything you need. The staff were lovely and very helpful. They even had a complimentary ice cream machine, snacks and juice in the lobby. It was also only a ten min walk to the night market.

Stayed in August 2025

The staff are exceptional, friendly, efficient and gave excellent customer service. Room was spotlessly clean, lovely bathroom and bed very comfortable. Would definitely stay here again, highly recommend.

Stayed in April 2025

Clean, comfortable, large room. Very nice staff. Nice common room with complimentary snacks. No bicycle storage inside but they loaned me a lock to lock up my steed at the front door—intact come morning. A good stay whilst cycling round Taiwan. Thank you!

Stayed in January 2025

-

The hotel was conveniently located, the air-conditioning was easy to use and had no issues, the bathroom was of a good size and the shower was v easy to use. I appreciate the special water which the hotel uses (was it spring water?) whether for shower or for drinking. The bed was comfy and staff were helpful. Parking was conveniently located across the street from the hotel and absolutely fuss-free. A great hotel to stay at if you’re looking for one in Hualien city.

Stayed in November 2024

The hotel is excellent.

Stayed in June 2024

The location is very nice. The staff is helpful. The parking lot is very convenience.

Stayed in May 2024

Great hotel located right in the centre of the city. Free snack bar with coffee machine. Rooms are clean and very comfortable. Staff were friendly and helpful.

Stayed in April 2024

There is no closet and it was a bit tricky finding a place to open our luggage other than the floor. However, this was a minor detail

We stayed in Hualien for 4 nights and we loved this little hotel. The coffee, tea, soft serve ice cream and snacks are available 24/7 in the "dining room" just off the main lobby. The coffee was outstanding. We would take a mid afternoon or after dinner break in the "dining room" that felt like our own private cafe. The hotel front desk is staffed all day and night and they were very helpful, either calling a taxi for us or giving us directions. The hotel is very close to several excellent breakfast places and an awesome tofu pudding stand. We also got great massages from a place 2 blocks away. The bathroom in our room was spacious and very clean. Each room comes with a kettle and a small fridge so we'd get fresh fruit from the market and store it in the fridge.

Stayed in March 2024

Nice hotel in the centre, small but clean and well equipped rooms, nice common room with free coffee, tea, cookies and ice cream, free parking at the hotel, nice staff

Stayed in March 2024

Small breakfast need to be arranged by oneself. Thus no issue at all, e.g. Liming Black Tea nearby and snack room inside Pink Corner including coffee machine perfect!

Everything

Stayed in March 2024

Provide free bicycle and convenient location

Stayed in January 2024

Location! At the side of city centre, which means away from the hustle bustle of the city centre but it is a very convenient location. There are few eateries for breakfast and we had a great Taiwanese dinner at Fu Gong Happiness Restaurant which is a short walk from the hotel. There is also a laundry just adjacent to the hotel.

Stayed in December 2023

AC is not that stable sometime too hot sometime too cold

room have good facility

Stayed in November 2023

We had never been to Hualien before and only stayed for one night so didn't experience anything negative.

We loved the room itself. Very clean, updated and comfortable. We also enjoyed that you could help yourself to coffee, juice and cookies anytime from the restaurant area. We did not have breakfast there.

Stayed in November 2023

I recommend booking it without breakfast as they don’t serve breakfast but give you a coupon worth less than you pay for the breakfast option. Some ridiculous rules: if something in the room breaks, you should pay 10x its price? Checking out 10 minutes late costs 15% of one nights room charge!? These kind of crazy rules don’t make you feel comfortable but feel like it‘s just about making money. If you don‘t speak Chinese I don‘t recommend staying here. They won‘t be able to help you for booking tours or give advice on activities around as they hardly speak English.

Rooms are new and hotel is decorated with love. You can get free coffee and rent a bike for free, also a nice idea. Staff is nice & tries to help.

Stayed in September 2023

When the elevator opens, I don't know if it smells like smoke or a sour smell.

Very good service and clean

Stayed in September 2023

Nothing! Everything was really great.

The little lounge space with free snacks and coffee and drinks was a nice touch. It also allowed us to refill our waterbottles rather than buy more bottles. The staff here was really lovely and kind too.

Stayed in July 2023

the facility is new and clean. staff is very friendly. highly recommended!

Stayed in May 2023

We had vouchers for breakfast, but all the addresses were in chinese and pretty hard to find if you're not a local. Maybe they'll start offering breakfast in house also, because they have a nice hall with chairs, tables with included coffee, ice cream, water, etc

Everything was great, the staff didn't know english but we got along fine with Google Translate on the phone. The rooms were very big, very clean and a lot of light entered the room. Would stay there again anytime!

Stayed in June 2023

It is new and very high tech, with wireless charger and touch screen mirror. Shower is very nice, the shampoo and body wash are also good quality. The bed is very comfortable. There are bikes you can borrow and several nice restaurants or trolls nearby. All in all , it is a nice stay.

Stayed in June 2023

Located conveniently within walking distance to Dongdamen night market, but quite far from Hualien train station (30min walk/infrequent local bus - recommend to take taxi for around 150NTD). Hotel has a nice lounge area with free flow biscuits, soft drinks, coffee and soft serve ice cream! Room is a bit small (no wardrobe), huge smart TV, super modern toilet facilities. Overall beautiful Scandinavian style design of rooms, comfortable and nice staff.

Stayed in April 2023

Breakfast was a voucher that you will have to go to the nearby eateries to collect your food. Would have been more convenient if they have breakfast in house as this will save some time. However if you want to try out the local breakfast this is good.

The location of the hotel as great, near to the main Hualien streets and close to the Dongdamen night market. There was lots of wonderful restaurants nearby. The hotel facilities was very new, room was spacious and even had bedside wireless charging. Bed was super comfortable and bathroom facilities clean. Couldn't be more impressed with the room. Definitely recommend to all travelers. Was great for family stay. There is a pantry with free flow drinks, snacks and ice-cream for guests.

Stayed in December 2022

the room was quite stuffy. all communications were in Chinese, even the confirmation and Booking.com messages, even when we explicitly told them we don’t speak mandarin. really, quite annoying! breakfast was a voucher for some place a few streets away… not what we paid for or expected. not good!!

nice room with good shower. free coffee and ice cream.

Stayed in May 2023

We lost our keycard to the room somewhere in Hualien. This was entirely our own fault. But we were surprised how high the cost was to replace it (500 TWD). Such cards are usually replaced for free at most other hotels. We paid for the lost card but were then surprised again: the security settings on the card could not be reset. This meant that anyone who found the old card could have entered our room, especially as the lost card had the hotel address on it as well as our room number. We felt insecure about our belonging in the room and wondered at night, sleeping, whether we were 100% secure! If the hotel cannot reset the security cards they should certainly not include the location of where to use them. Another problem at the hotel was that Wi-Fi was very weak in the room, to the extent that the television could also not be used due to poor reception. Finally, when we checked out, we were asked by the hotel to use a QR-code to give the property at five-star review on the spot. In general, we found the front-desk staff a little officious, but this request made us uncomfortable, since we were not happy with our stay and did not want to offend our hosts. The property should not supervise reviews in this way, in order to bump up its rating.

Hotel is new and the room was well-appointed. We chose a standard room with comfortable bed, powerful shower. It was quiet and clean and the price was reasonable. We also liked the neighbourhood, with plenty of cute bars and restaurants.

Stayed in March 2023