We saw photos of a swimming pool for this hotel on Google Maps, but when we checked in, the front desk staff informed us that the hotel actually does not have a swimming pool. This was very disappointing and made us feel deceived. If there is no swimming pool, such photos should not be posted on Google Maps, as they can mislead tourists. We hope the hotel can improve in this regard. The hotel does have a hot spring pool, and it is very well maintained and clean. However, it is a pity that the hot spring is only open from the evening to nighttime. This made our stay quite boring, as there was no swimming pool to use and the hot spring wasn’t available during the daytime. We hope the hotel will consider opening the hot spring spa area during the daytime in the future. We stayed at this hotel for two days. The main course options for the buffet breakfast were quite limited, and on both days, the fried rice noodles were already gone by the time we arrived. Unfortunately, the restaurant did not replenish the food promptly. We hope they can improve the speed of refilling dishes in the future.

The hotel provides plenty of free drinking water bottles and some snacks, which is a very thoughtful service.

Stayed in April 2025

The location is a bit far away from centre. You can use the bike for free.

Stayed in March 2025

Front desk staff cold welcome…Room housekeeping good except bathroom smell of urine…

Good breakfast.. yummy a la carte dinner.. good restaurant service..

Stayed in January 2025

The air-conditioning was quite noisy the first night. We had to pack everything to move to another room the second day. The toilet was not working right. Also, it is in a rural area and away from the downtown. You only have a supermarket close by to shop. No local events closed by.

Price is reasonable and the breakfast is great. Parking is a bonus. Staff is very nice and helpful.

Stayed in December 2024

Not clean, outside of hotel seeing rats around

Stayed in June 2024

The two people working at the front desk were not friendly at all. They seemed tired and overworked, which could the reason…. But when we checked in, we didn’t feel we were welcome to stay there, that kinda set the tone for our visit. The same feeling when we checked out; it felt like they didn’t care if we return or not. This is the first time we stayed in a Naruwan hotel, we like the room, the cleanliness and we were impressed by the wonderful breakfast and breakfast staff. But next time we might choose to stay at another Naruwan hotel instead of this one.

The breakfast was great, the breakfast staff was very friendly. Dinning room was small, but served quality food.

Stayed in November 2023

Nothing at all

Breakfast is more than fantastic. Get free upgrade Quite with great mountain view

Stayed in October 2023

Very friendly!

Stayed in September 2023

There are many flies over the breakfast buffet.

The room is big, clean and cozy.

Stayed in September 2023

It is about 5 kilometers from downtown and if you do not have your own transportation, it can be a problem getting to town.

Practically everything. The service, the staff, the food, the room comfort and its cleanliness.

Stayed in May 2023

Breakfast is tasty.

Stayed in December 2022

Awesome hotel, Upgraded to top floor, Large room with expansive views. Very clean, Large room. Great fitout. Loved the swimming pool, steam room and onsen area. Breakfast buffet was expansive. Free snacks Staff were extremely competent and professional Enjoyed a few meals in restaurant. Great food. Thoroughly recommend. This place represents exceptional value. Should be given a extra star ⭐ ⭐ ⭐ ⭐ Also check out green island just off the Coast from here. World class diving and old school charm.

Stayed in May 2025

Very nice hotel. It should be 4* hotel. Very kind and helpfull staff. Delicious breakfast

Stayed in March 2025

Very kind and helpfull staff. Spacious room with balcony

Stayed in March 2025

Very nice hotel. Excellent staffs and very nice breakfast

Stayed in March 2025

the breakfast is not bad but also not that good, the room has little dust here and there, the shower is not user friendly as it is hard to control the water temperature.

good price with a good view with star night

Stayed in December 2024

Quality for the money.

Stayed in May 2024

The location is a little bit far from downtown. You may need to drive your own vehicle to get there.

Nice room. Nice restaurant. Nice bed. Nice service. I have well relaxed in a wonderful night.

Stayed in March 2024

non

good service attitude , bed is quite suitable , specially the welcome beer

Stayed in August 2023

Spa facility

Staff was great

Stayed in June 2023

As we read in previous reviews, the hotel (galaxy place) is closed and they redirected us to another hotel (galaxy hotel) 100m down the road. They could have send us a message before arrival, because now we had to call to find out. The galaxy hotel we were directed to is absolutely not disappointing, we were very happy with our stay!

Big spacious room with beautiful mountain and sea view. Also enjoyed the swimming pool and spa. Little bit remote so you will need a car. Lots of parking space.

Stayed in May 2023

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in October 2024

There are no comments available for this review

Stayed in October 2024