The staff were very helpful and friendly. Breakfast was exceptional. Their afternoon snack service was more like a dinner buffet, - so many food options, both local and international ones. We're so satisfied.

Stayed in August 2025

Room is big and sheets are clean. Breakfast and supper has lots of choices. Ice Cream and Coffee 24/7. Convenient location to Hualien train station.

Stayed in July 2025

Hotel a bit dated

Very spacious room enough for 4 people, snack provided from 3-11 pm

Stayed in April 2025

Coffee isn't hot enough

Food, room, staff, services, location

Stayed in February 2025

The buffets had good vegan options. The vibe and service was great.

Stayed in February 2025

This was the second time we were staying in this hotel. Last time we were there during the earthquake and we were very impressed by the way the staff handled the whole situation. This time we were there during the typhoon and they did not let us down. They were exceptionally thoughtful about children and babies and making the family comfortable. We highly recommend this hotel.

Stayed in October 2024

Friendly helpful staff with good understanding of English. Good breakfast choices. Easy to find and nice to have a look around high street. Room has everything you need.

Stayed in September 2024

Magician at the diner

Stayed in August 2024

In an excellent location, good service

Stayed in August 2024

Clean, inviting, substantial building (important in case of earthquakes). Nice bathrooms and showers

Stayed in May 2024

Everything was great.

We were at this hotel when the earthquake hit Hualien. We were very impressed with the staff and the professional way they handled the whole situation. The rooms were good sized and comfortable. We were happy to find out that they had a supper offer from 8:00-10:00pm and the added bonus of having washing machines and dryers without extra charge made the name of the hotel so fitting. We made use of the all day cafe where we could sit and discuss what we were going to do because the roads to the North were closed. We decided to stay one more night and enjoy the excellent hospitality.

Stayed in April 2024

Breakfast options could be improved.

The hotel is located near the train and bus station - which was great for our travel plans to Taroko Gorge. We found the room to be very clean and comfortable. Free coffee and snacks are available to guests in the afternoon.

Stayed in February 2024

Not really.

Good, high quality hotel. Staff were efficient and courteous. There are free ice cream cones in the cafe area. The room was well equipped, quiet and comfortable. A carpeted hallway kept down the noise. The hotel is an easy walk from the station and there are many nearby hotpot restaurants. Breakfast buffet was wide ranging, although not much Western food. Best of all was the free dinner from 8pm on the first night you stay - an excellent Chinese buffet.

Stayed in March 2024

The staffs are nice and pleasant. Room is clean. The location is great, a few minutes walking distance away from the train station. What are the special features are (1) free washes and dryers (2) free bikes (3) besides free breakfast, they offer free dinner with decent quality and variety, which I have never seen elsewhere. We rented our bikes, wandering through the city and beachfront, and returned to the hotel. Took a shower and went to the dinner buffet after taking a rest. What a lovely day.

Stayed in March 2024

Food options not that extensive Could have more options

Nice, clean and convenient

Stayed in February 2024

Not much negative overall. It was a good stay.

It was nice that the hotel offered nice buffet for breakfast and supper. We could also help ourselves to tea and ice-cream during the day. The hotel was also conveniently located.

Stayed in December 2023

Walking distance to train and bus stations which is very helpful if you're using Hualien as a base for exploring Taroko National Park. Dongdamen night market is a quick bus ride away with the local bus stop right down the road. Or you could borrow bikes from the hotel! Breakfast buffet was a good size with some vegetarian options available and clearly labeled. We were also surprised to find that the hotel provides light afternoon snacks and tea, a full supper buffet, and a 24hr ice cream station! The extra calories were very much appreciated as we were doing a lot of hiking in this area. Self service laundry facilities were very helpful for this reason as well. I was pleasantly surprised how many washers and driers were available for guests. Staff was very kind and offered us an upgrade to our room which was spacious, clean, and comfortable.

Stayed in January 2024

Free supper and snacks were great. We also utilised the free bike hire to get around town.

Stayed in December 2023

Nothing

Clean & spacious room with comfy beddings. Loved the complimentary supper buffet with very good variety of food from porridge to noodles to dessert to coffee n tea selections. There was even live music performance every night. The breakfast buffet was very good spread too.

Stayed in January 2024

Nothing

Room is big , family room have two bathrooms.

Stayed in January 2024

Really kind. They even found my lost money. Thank you so much.

Stayed in January 2024

Room for improvement: • Better signage for vegetarian food in English: it seemed that there were some dishes that might not have included meat but it wasn't clear. And there was one incident where a dish labelled "vegetarian mustard greens" had ham in it. • Better dryers and laundry instructions in English. The hotel very conveniently offers free self-service laundromats, however, the washing machines are only in Chinese and have a very uncommon system that was hard to understand even after translating the text. This wasn't as big of a problem since the staff helped us out. However, the dryers take ages before anything starts to get dry. Three hours the least, rather six.

We had a really good experience at the Kindness hotel. Staring from the front desk that was always sufficiently staffed and competent. Our rooms were clean (!), spacious and everything worked properly (temperature control, Japan style toilets etc). Breakfast was sufficient (some suggestions for improvement in the other section). Additionally, there were two coffee machines available in the lobby at all times and an ice cream and snack bar open most of the time And they served dinner every night. I would absolutely stay in this place again, very good value for money. The location is close to the train station which was convenient on our arrival and departure. Otherwise the neighborhood is not especially nice. But we got around (to hikes) with a driver and explored the town on foot.

Stayed in January 2024

The staff didn’t make up the room despite us informing the front desk of our intention

Close to the station Free breakfast, tea time, and dinner

Stayed in December 2023

Nothing

Their rooms and their food including breakfast and supper.

Stayed in December 2023