We couldn’t use the spa/pool because we didn’t have a swimming cap. They do not rent to guests and make you spend money and buy at the hotel gift shop which is overpriced. Staff at the spa/pool are not friendly. We noticed and pointed out there were other guests that looked like gangsters who didn’t have swimming caps inside and why they are allowed when we are not. They just said Meiguanxi. A bit unfair treatment.

Room is clean and spacious. Hotel provided free afternoon tea, cocktail, and access to spa/pool. The room had welcome snacks, water, local coffee which we really liked. We also really appreciated the kimonos in the room as we have not encountered this service in Taiwan before. Front desk staff and restaurant staff are very helpful and friendly. They can speak English.

Stayed in May 2025

Gift shop staff wasn’t that friendly , but room service staff were very helpful and nice to us, and also the game room might need some upgrades.

Hot springs and the swimming pool was very nice, and the free afternoon tea for guests was great.

Stayed in April 2025

Quality of breakfast has significantly declined since our last stay here three years ago.

Spa & sauna are best

Stayed in January 2025

Stayed in a deluxe family room which had 1 shower and 2 toilets. But only 1 had a bidet.

Believe this is the only 5star rated hotel in the city. Buffet, many options, great spread, variety of condiments. Make your own waffles, fun. 2x 7elevens within 100m. Great view if you are high enough.

Stayed in November 2024

all very good

Stayed in September 2024

Outside Swimming pool has green mould on the tiles. The indoor facilities where there are hot springs and indoor pools were very old. Some buttons don’t work. Definitely it needs renovation.

Big Beautiful and comfortable room with a nice view of the city. Free parking. Free activities such as billiard and table tennis were great. Nice rubber flip flops.

Stayed in September 2024

1. Not much dining options - you cannot have afternoon tea in the lobby, they send you to the next door 7/11. 2. The hotel location - it's pretty isolated. 3. I had the ABSOLUTELY WORST massage I have ever had in all my years of travelling. Was accused by the therapist I was uncomfortable with the visually challenged people (didn't even realised that he was), he was very forceful even though I asked him multiple times to be gentle. I cut it short by half for the very first time in my life.

Room size, comfortable beds.

Stayed in April 2024

Later than usual check in time of 4:00. The hot pools were cooler than we expected. We were not told that there was a hotel shuttle that went to the middle of town, so we spent a lot of time looking for parking when we got there using our own car. So suggest that it is part of the welcome information.

There were swimming pool, spa and child play areas which our grandchild enjoyed very much. The room was big and clean but old. The breakfast was very nice with great choices of all kinds of food and plastic dishes and cutlery for kids. The ATM downstairs was quite handy.

Stayed in April 2024

Everything was at minimum satisfactory, most aspects were very good.

Swimming pool and hot spring, but a few facilities weren't working. Good entertainment amenities (billiards, table tennis etc) in basement.

Stayed in April 2024

No hot water in swimming pools.

Stayed in March 2024

建議飯店門口設置車輛指引人員

員工親切

Stayed in February 2024

The hotel has thoughtfully prepared a wide range of guest activities, which are very attractive. My wife participated in a nighttime yoga class to help with sleep, and the kids really enjoyed driving electric cars on the track.

Stayed in February 2024

This hotel is for sure not a 5 star hotel. It urgently needs an intensive refurbishment. Everything is outdated. At the swimming pool (which is large) you find pool beds from wood with no cushions on it. The restaurant looks like a hall at a railway station. A very big breakfast buffet but mainly chinese food. At a 5 star hotel one can expect a bid

The beds were comfortable. The staff was friendly.

Stayed in November 2023

The building and the facilities need a little refreshment, some of the jets in the SPA were not working, the carpet needs to be changed soon. The matress was a bit hard for our taste.

There are a lot of things to do in the hotel, a SPA, a game room with poolroom and arcade machine, all free of charge. The breakfast buffet had a lot of choice. The room was clean and comfy for our stay.

Stayed in October 2023

The room is new settled up and has new decorations. the overall is great and there is a balcony in the room. Nice view

Stayed in August 2023

It is 15mins taxi to downtown so not practical for dining out. There is nonetheless a dumplings restaurant less than 10 mins walk away that is fantastic and very cheap. The massage was a very strong massage. No facial/ skincare treatments available.

The service was excellent. Good shuttle bus service to the train station, good and clean indoor outdoor pool facilities, hotspring bath and water jets,, 2 kids play area (one with books and toys another with ballpit/arcade games). Breakfast with a lot of choice however some days may be busier than others due to the tour operators. Good bedding and fantastic bathroom. Great baby bed and baby Bathtub/baby bath products and baby bottle sterilising machine.

Stayed in April 2023

The room is a bit outdated

Complete set of facilities, spas, swimming pool, activities.

Stayed in April 2023

Breakfast buffet had long line ups and waits were frustrating

Staff were exceptional. Food was good

Stayed in February 2023

There is not enough parking. If they are busy you have to park outside in a parking lot next to the hotel. One of the rooms we stayed in spelled of cigarette smoke. The water pressure was really low. No bedside plugs for phones.

The location is good, if you are driving. The staff was OK. The beds were comfortable.

Stayed in January 2023

The room we stayed at had cockroaches.

Pet sleeping area were clean and spacious.

Stayed in December 2022

The swimsuit choices for kids are limited.

A lot of facilities and activities

Stayed in July 2025

Nothing

Everything

Stayed in January 2025

the room is very spacious & clean ..we highly recommend it.

Stayed in December 2024

Having the sauna as payable rather than part of the free spa.

The spa was definitely the highlight. Kids loved the huge play area with plenty of games available.

Stayed in April 2024