It was a great time spent there, everything was really as we expected A special thank you to Amine the guests service manager, Mohamed Mohcen and Hanin in the reception really friendly, also Seif from animation and others that I didn’t really remeber their names. Strongly recommended : room, food, atmosphere, beach , snacks etc.

Stayed in August 2025

Mealtimes were hectic. Room was a bit tired and towels need replacing.

Staff were amazing. So friendly and helpful. Food was delicious.

Stayed in August 2025

Beach outside from the hotel. It's very full and they are not full aligned with booking reservation, if you take see view you risk to have street view

Nice hotel for a summer long week end, nice rooms, good restaurant, swimming pools, drinks, all inclusive. The suite is top, with very nice style

Stayed in June 2025

The alcohol was not a great selection - for example, poor quality wine and cocktails were made with cordial based drink.

Fabulous entertainment staff and hotel staff. Great pools and really lively beach area. Easy walk to Marina, which is fun. The food was truly superb with a great deal of selection

Stayed in June 2025

It's lovely hotel all staff done very well to serve u with warm welcome 👏👏

Best hotel ever

Stayed in June 2025

All staff are brilliant 👏

Excellent service 👏

Stayed in June 2025

Very crowded

Bambalouni in the breakfast, lovely chef 🧑‍🍳 preparing ftayerr

Stayed in April 2025

Excellent hotel and brilliant staff 👏 🌟🌟🌟🌟🌟

Stayed in April 2025

Only one bar open but I travelled in March and the pool bar will open in April

The staff, the TUI rep Alladin,entertainment.

Stayed in March 2025

My stay was amazing. The staff here looked after me so much. I stayed in room 271. Salma, the maid, was so kind and helpful. Aladdin from Tui maid, sure I had nothing to worry about. The chefs, bar staff, and waiting staff are all so attentive. The reception staff and managers were genuinely helpful and caring. I will be coming back. I loved the spa. The room was fantastic. The pools indoors and outdoors were beautiful. The food was delicious 😋 Everything u would want and more. I would love to put more pictures and videos, but it won't let me Amie

Stayed in March 2025

Excellent service et staff

Stayed in March 2025

Everything was as expected

Beautiful deco staff extraordinary beds very firm and comfortable

Stayed in March 2025

everything

Stayed in October 2024

Pool was very much clean All staff was friendly Eat all fresh and new Great program animation And conftabal room and clean

Stayed in September 2024

The hotel’s main weakness is its security. I left my car key with the hotel’s security guard in the parking lot, but unfortunately, the car broke down. Due to its poor positioning with the steering wheel turned all the way to the left (it’s electric), I couldn’t move it. The first tow truck couldn’t remove it because of the bad parking, and when the second tow truck arrived, they refused to enter, claiming they were unaware of the problem, even though we had been waiting for 8 hours.

I passed 2 nights with my family in Royal Kenz Hotel in Hammam Sousse, it was is a wonderful place, featuring an amazing pool and engaging animation. During my stay, the maître d'hôtel, Mr. Borhen Yahyaoui, was incredibly supportive and enthusiastic. His attentiveness and enthusiasm greatly enhanced the experience, creating a welcoming and relaxing atmosphere that made the vacation truly unforgettable.

Stayed in August 2024

Buffet too much crowd, hotel not immediately on the beach

Animation, rooms and swimming pool very nice. Restaurant with big choice

Stayed in July 2024

The staff are all so friendly and wonderful. The hotel was clean and relaxing. Felt like a real holiday. I will miss all the staff. It was my second stay here and i will be planning my next stay in this hotel shortly

Stayed in March 2024

it was a very good experience. I recommend this hotel !!!

Stayed in August 2023

Negatives: - The hotel needs reinventing, the actual condition doesn’t match the outdated booking photos. - Poor air conditioning in the room; despite two service requests, the issue remained unresolved. - Not good value for money given the overall experience. - Some waitstaff were rude and seemed to expect something extra for basic service.

Positives: - The reception team was helpful and accommodating. - Internet service was fast and reliable. - The swimming pools were amazing—well-maintained and enjoyable. - Food variety was great, with plenty of options to choose from.

Stayed in July 2025

There was a limited choice of spirits, 1 beer and only bottled soft drinks which were sometimes flat

Food choices were good, breakfast had different egg cooked to order offers. Dinner had some daily regular/repetitive options but other choices and good salad

Stayed in May 2025

1 point for the appearance of the property, because that’s the only thing worth rating. The rooms are nice, clean, and modern. Let me start with our arrival at the hotel — when we asked the reception about the hotel’s facilities and where things were located, we were told to walk around and find out ourselves because “it’s not that hard.” The restaurant and the waiter waiting for a tip — now that was a disaster. The food was terrible, with a very limited selection. It was clearly made with minimal effort — cheap and low-quality. If you’re expecting seafood or lamb — forget it. No local dishes either. I’m really not a demanding guest, but what happened during dinner was simply insulting — my husband and I were asked to change our table because, as the waiter mockingly said, “this spot is for English tourists since they leave tips” (seriously?). We left the restaurant and went out to eat Next so-called attraction — the indoor pool. Water jets in the pool? Sure, but only if you pay an extra 20 dinars. The so-called jacuzzi corner is only turned on for one hour a day. You pay for all-inclusive at a 4-star hotel, but be prepared for extra costs if you want to be treated decently. I don’t recommend this place. First and last time here.

Czystość i pokoje

Stayed in April 2025

My stay at TUI SUNEO Royal Kenz did not meet my expectations. Upon arrival, I noticed that the maintenance of the rooms was below par—cleanliness was not up to standard, and overall hygiene could have been better. The food options lacked diversity, and the dishes were often repetitive and not particularly appetizing, which was disappointing for a hotel of this category. While the staff were polite and welcoming, the service fell short in execution. For instance, it was necessary to repeatedly request clean towels, and some issues reported were not adequately addressed. In summary, the experience was less than ideal. For travelers seeking a comfortable stay with high-quality service, this hotel may not be the best choice. However, the hotel has potential, and addressing these concerns could significantly improve future guest experiences.

Surprised, I don't like my last experience.

Stayed in March 2025

my checkout was at 12 — I packed my things at returned to my room at 11:30 to check if i forgot something but found my room open by the cleaning lady before i complete my checkout which I scheduled for 12’

Stayed in February 2025

As a newly married couple, we booked only one night but we arrived to the hotel at 3am means we didn't eat no dinner no breakfast because we were very tired and we didn't eat even the lunch. We expected that the hotel would do something special or exceptional to us because we didn't stay a day only few hours. The housekeeper opened our door while sleeping without knocking the door. Also, the controller arrived before 12 for check out while we were very tired we slept only few hours. She asked us to leave it's time for check out without understanding that we are a new married couple.

nothing

Stayed in October 2023