Room was dirty. Completely different from the advertised photo of the room in the website. The carpet is old and stinky because of water spills from the W.C, and they don't dry it. They don't provide enough towels. 2 towels for quadruple room. They don't change the towels daily. We had to dry them on the balcony after use. No hair dryer in toilet. They don't make the bed period. No towel provided in the pool or the beach, u need to provide 20 DT (10$) as guarantee to get 1 towel. No WIFI in the room. Wifi only available in the lobby. No AC in the lobby. Crazy busy reception throughout the day. Receptionist are not helpful, except from one guy who is making extra efforts. I had an issue with Tax calculation, could not sort it out until raised it to the hotel manager, whom I met by pure chance. The lady looking after my booking did not want to come and discuss the issue with me directly, she gave instructions to receptionist who had no clue of the pb. and was stuck at the reception about 2 hrs till I spike to the manager. No mini bar, just an empty fridge.No drinking water provided at the rooms. You have to walk to the bar to drink water, or buy a bottle (1DT) and carry it to your room despite being on all inclusive package. Elevator did not work for 2 days. We had to carry our luggage via the stairs in the first day. Phone doesn't work. You can't call the reception, for any need you have to walk a long distance to the reception. Restaurant very crowded ( expected for buffet style), food was below average. The grill option is tuna fish most of the time, sometimes turkey. If u come at the start u can get a glass for drink, otherwise they serve u whatever left in plastic cups. Personnel at the restaurant are not very helpful, you end up picking up cutleries cups and drinks by yourself. They rush into cleaning the tables, it happens they trash my daughter dish before she start eating when we were away !

Swimming pool & Beach. Music and kids activities in the evening. Hotel manager will help you sort out your problems if you reach out to him.

Stayed in August 2025

-Restaurant is too crowded, making it difficult to enjoy our meal. -Consider opening a second restaurant to address the overcrowding issue. -Prices have become expensive, with costs doubling compared to last year. -There are no poolside snacks available; only subpar juice and water. Please provide the snacks we paid

The location Seafront The staff were friendly

Stayed in August 2023

Every thing is bad very bad

Beach was good

Stayed in August 2023

Improve the quality of service and clean of rooms l

Stayed in July 2023

I am sad to see the decline of the el Mouradi hotels in Tunisia ….at the first a young waiter in the restaurant is very impolite ,The rooms stink. They are not clean. There are no blankets and towels ,There was only a mini fridge in my room and the air conditioner didn’t work I cannot believe I paid what I did for such a unsatisfying stay!!!

great location

Stayed in May 2023

No think

Stayed in June 2025

No

No

Stayed in September 2024

Nothing to tell, everything disaster, food 0, everyone jump on each other to take food, but the staff is helpful.

Stayed in August 2024

Nothing to like, breakfast, lunch, dinner disaster, people there like in a farm throw food and they jump on it, nothing good, but the staff is helpful

Stayed in August 2024

I never ever will go back to that place again we stay there as couple we didn’t like how people fight for food I never saw something like that in my life .

Stayed in September 2023

Nothing waste of money

It was so filthy unorganized and the staff were so racist

Stayed in September 2023

I don't liked the service it's very busy the room poor all 0000

No think all 000

Stayed in August 2023

Dirty hotel. No towels, no bed sheets. BROKEN AC. we checked-in after 3 PM. Hotel lobby without AC at all(Closed in purpose) We were sweating like crazy. Apart from some stuff (Maher Daouess), the rest has baaad attitude. Asked for queen bed, got two singles. No bath caps Mini bar is dripping with water and not even cold. Dirty baths. And water mixer is broken. Room AC no working. Cleaning service is a favor.. And one morning someone opened the room on us while speeling.. Only 2 power socks in the rooms Breakfast is the worst I've ever seen in my life. Lunch all salads smelled bad. And the food is not even worth the loooong line. Didn't dare to go dinner. Lightening is bad in the rooms. Phones are disconnected, if u need the reception (any services) you have to walk there. No wifi. For a four stars hotel, it was disappointing. Worst experience ever... The hotel need renovation. Stop overbooking the rooms. Imagine a line of 1800 people during dinner time. 🤣🤣🤣. Very crouded, more than normal. And feels very overbooked.

Absolutely Nothing.. Only Mr Maher from reception.

Stayed in July 2023

Outdated

Clean

Stayed in June 2023

Tried to reschedule but no response

Stayed in June 2023

it’s swimming pools n right on the beach location excellent

Stayed in May 2023

rooms pools food staff lovely

Stayed in May 2023

The smell is so bad - it’s not clean at all - the staff is angry all the time - don’t ask from the reception anything beca they will not bring it to you unless you ask 7 time at least- I found a lit of bugs in the room- i had to clean my room by myself since they aren’t caring about cleanliness

The best thing in this hotel is the activity and the orice is very cheap and the location is great

Stayed in September 2022

Food, just soft drinks included

Location, staff

Stayed in September 2022

cleanness. it stinks.a lot of water on the floor. when we came to the hotel to check in, we waited 4 hours to get into the rooms and the room’s weren’t clean. then they changed us to another room that had ants and it went on us when we are asleep .The staff are rude.we were angry and the food have queues till the restaurant closed .They said it was 4 stars but it is 0 stars .It’s my first time coming here and now it is the last

location

Stayed in September 2022

not comfortable beds and most staff

the facilities

Stayed in September 2022

Cleanness,bad smell,roaches,ants,ac problems,eating tables no set for a normal standard.

Staff

Stayed in July 2023

Restaurant staff (Waiters)very Rude and Lazy and not doing their jobs

Staff are lazy and rude specialy in the restaurant (waiters are the worse Rude ever seen in my whole life experience)you have to keep asking them to clean the table and bring u some water ,i have asked many times and been ignored every single time.very bad experience Beach staff charged us for 2 sunbeds (2 dinars each)and they was very Rude speacily a young guy working on the beach.

Stayed in August 2025

There are no comments available for this review

Stayed in August 2025