Reviews of Hotel Carlton 3 stars
Av. Habib Bourguiba, Tunis Centre , 1001 Tunis, Tunisia
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewFirst of all I would like to thank hotel Carlton as I had to cancel two times due to various objective reasons and both times I was not charged although cancellations were a day before arrival. The third time I finally came. The staff was professional and helpful. Rooms are exactly like in the pictures, beds are causy and the breakfest has a very solid variety of food. The internet was excellent as well options available on TV
Dear Nenad, Thank you so much for this wonderful 10/10 review. We truly appreciate your kind words and are delighted that you finally had the chance to stay with us after the cancellations. It was our pleasure to accommodate your situation without charges, and we are glad you could finally enjoy the full Carlton experience. We are happy to hear that our professional staff, cozy beds, varied breakfast, and reliable internet all contributed to making your stay enjoyable. Your satisfaction is our greatest reward. We look forward to welcoming you again on your next visit to Tunis. The Hotel Carlton Tunis Team
Dear Nenad, Thank you so much for this wonderful 10/10 review. We truly appreciate your kind words and are delighted that you finally had the chance to stay with us after the cancellations. It was our pleasure to accommodate your situa… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewFacilities are very proper. It’s just a proper hotel with newly decorated interiors. Everything is clean and the toilet with good quality. WiFi is also very good. Very good breakfast.
The worst is the duvets and sheets and pillow covers, they are old and should be replaced for sure, which made my sleeping not too well. And I don’t like that there is a separate sheet between the duvet and bed sheet. Just don’t understand this design. Considering it’s just a proper hotel but not a luxury one, the price of it is too high for me, in such an undeveloped country. And don’t understand I have paid so much but they cannot provide such cheap water everyday. Also a part of the hotel is under renovation I guess and you can easily get into the construction site from the corridor, which makes people feel uncomfortable.
Thank you very much, Xiaoyue, for your 9/10 rating and for sharing such detailed feedback. We are delighted that you appreciated our renovated rooms, cleanliness, comfort, breakfast, and the quality of the WiFi. Your remarks about the bed linen and some service details are well noted, and we are working on these aspects to further improve our guests’ comfort. Regarding the renovation, it is progressing in order to offer an even more enjoyable stay in a fully modernized setting. We truly hope to welcome you again soon at Hotel Carlton Tunis. The Hotel Carlton Tunis Team
Thank you very much, Xiaoyue, for your 9/10 rating and for sharing such detailed feedback. We are delighted that you appreciated our renovated rooms, cleanliness, comfort, breakfast, and the quality of the WiFi. Your remarks about the … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe location is absolutely perfect — right in the heart of Tunis, with everything you need just a short walk away. Shops, cafés, restaurants, and key attractions are all nearby, making it super convenient. The hotel itself is comfortable, clean, and welcoming, with friendly staff who are always ready to help. The hotel combines comfort with the best location in town. The breakfast is also delicious and varied, a great way to start the day.
the elevator doesn’t stop in the second floor, so u need to get to the first floor the go by stairs to the second floor. It’s inconvenient if u have a heavy luggage. on my last day there was some building work, which made it a bit noisy.
Dear Mr. Mhatef, Thank you very much for taking the time to share your detailed and thoughtful review following your recent stay at Hôtel Carlton Tunis. We are truly delighted to hear that you enjoyed our central location, the comfort and cleanliness of our hotel, as well as the variety and quality of our breakfast. Your kind words about our team are greatly appreciated and have been shared with all staff members. Regarding the elevator, kindly note that for security reasons, access to the 2nd floor is restricted and only accessible via scanner card. The elevator stops at the 1st and 3rd floors, and we understand how this might have been inconvenient if you had heavy luggage — we sincerely apologize for any discomfort caused. Also, we appreciate your understanding about the noise you experienced on your last day. Please be assured that we are currently undergoing renovation work to enhance our facilities and improve guest experience. We hope to have the pleasure of welcoming you back very soon, so you can enjoy an even better stay with us. Warm regards, The Carlton Tunis Team
Dear Mr. Mhatef, Thank you very much for taking the time to share your detailed and thoughtful review following your recent stay at Hôtel Carlton Tunis. We are truly delighted to hear that you enjoyed our central location, the comfort and… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewA modern, well situated hotel. Really nice rooms, great bathrooms and helpful staff.
There’s construction next door
Dear Nancy, thank you for your great feedback. We’re delighted to hear that you enjoyed the comfort of your room, and the service provided by our team. We hope to have the pleasure of welcoming you again soon.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewEverything was great. It really deserves better rating than existing. It’s comfortable brand new close to many attractions and the food was amazing fresh and delicious with variety of flavors
Nothing
Dear Mutaz, Thank you so much for your kind words and thoughtful review. We’re truly delighted to hear that you enjoyed your stay. Your support and encouragement mean a lot to us, especially your comment about our rating — we genuinely appreciate it. It was a pleasure to host you, and we hope to welcome you back again very soon!
Dear Mutaz, Thank you so much for your kind words and thoughtful review. We’re truly delighted to hear that you enjoyed your stay. Your support and encouragement mean a lot to us, especially your comment about our rating — we genuinely appr… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewVery good hotel, very polite and helpful staff, great location, very good breakfast, perfect cleanliness, good air conditioning, I highly recommend it
Dear JAROSLAW, Thank you very much for your kind words and positive feedback. We are delighted to hear that you appreciated our polite and helpful staff, excellent location, quality breakfast, cleanliness, and air conditioning. Your recommendation means a lot to us, and we look forward to welcoming you again soon.
Dear JAROSLAW, Thank you very much for your kind words and positive feedback. We are delighted to hear that you appreciated our polite and helpful staff, excellent location, quality breakfast, cleanliness, and air conditioning. Your recomme… Show more
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in June 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewLocation
The floor I was on had work in the next room starting at 7am and it was very annoying and the staff were cold
Dear Sidi Mohamed, Thank you for sharing your feedback. We are glad you appreciated our central location, but we regret that your experience was disturbed by early morning work and that you found our team less welcoming than expected. Your comments will be shared with our staff to improve both our service and guest comfort. We hope to have the chance to welcome you again in better conditions. The Carlton Hotel Tunis Team
Dear Sidi Mohamed, Thank you for sharing your feedback. We are glad you appreciated our central location, but we regret that your experience was disturbed by early morning work and that you found our team less welcoming than expected. Your… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewI was very pleased with my stay! The hotel is renovated and maintained to a very good standard – everything feels fresh, clean, and thoughtfully arranged. The room was comfortable and modern, with pleasant lighting and a relaxing atmosphere. The bathrooms were a real highlight – modern and impeccably maintained. The shower had excellent water pressure, and the layout made everything easy and enjoyable to use. The staff were friendly and helpful, always ready to assist with a smile. Breakfast was tasty and well organized, with enough variety to start the day right. The location is also great – in the city center with many nice places for a walk or dinner nearby. I would gladly return and highly recommend the hotel to anyone looking for a comfortable and enjoyable stay.
Dear DVDBG, Thank you very much for this glowing review! We’re absolutely delighted to hear that you had such a wonderful stay with us. It’s especially rewarding to know that you enjoyed the comfort and design of our newly renovated rooms, the bathroom facilities, our central location, and the warm hospitality of our team. Your kind words about the breakfast and overall atmosphere mean a lot to us. We would be thrilled to welcome you back to the Hotel Carlton Tunis on your next visit to the city. Warm regards, The Hotel Carlton Tunis Team
Dear DVDBG, Thank you very much for this glowing review! We’re absolutely delighted to hear that you had such a wonderful stay with us. It’s especially rewarding to know that you enjoyed the comfort and design of our newly renovated rooms… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewWe stayed at this hotel and found the staff to be very polite and helpful, especially the lady who cleaned our room — she was kind and friendly. The room was comfortable, AC worked very well, and the location is great for exploring the city centre, Medina, and Bab Al Bahr area. Plenty of cafés and restaurants nearby
We were asked to pay the full stay in advance, which was unexpected. This should be clearly communicated during booking. There were noisy repairs happening during breakfast hours — even on weekends. Management should consider starting this work after 10am to avoid disturbing guests. Breakfast was the same every day, with no food labels, which is a problem for guests with allergies or dietary preferences. Restaurant staff could benefit from more hospitality training — even just smiling more would improve the guest experience
Dear Mahammed, thank you very much for sharing your detailed feedback. We are glad to hear that you found our staff polite and helpful and that you enjoyed the comfort of your room and our convenient location. We appreciate your constructive comments regarding the advance payment policy, the noise and the breakfast variety and labeling. We understand how important clear communication and a peaceful environment are, and we will review our policies to improve these aspects. Thank you again for your valuable insights. We hope to have the opportunity to welcome you back and provide you with an even better stay.
Dear Mahammed, thank you very much for sharing your detailed feedback. We are glad to hear that you found our staff polite and helpful and that you enjoyed the comfort of your room and our convenient location. We appreciate your constructiv… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewNice location, many cafes nearby Room is spacious and comfortable The staffs are very nice 😀
Parking area is a bit difficult
Dear Harry, Thank you so much for your perfect rating and kind words! We're delighted that you enjoyed the comfort of your room, our friendly team, and the convenient location near many cafés. We understand that the parking area can be a bit challenging, and we truly appreciate your understanding. We look forward to welcoming you back soon for another enjoyable stay. Best regards, The Hotel Carlton Tunis Team
Dear Harry, Thank you so much for your perfect rating and kind words! We're delighted that you enjoyed the comfort of your room, our friendly team, and the convenient location near many cafés. We understand that the parking area can b… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified review