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Reviews of Hotel Carlton 3 stars

Av. Habib Bourguiba, Tunis Centre , 1001 Tunis, Tunisia

#18 of 60 hotels in Tunis

Guests' Choice

Review score

Based on 1141 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    9.3

  • Facilities

    8.3

  • Staff

    8.8

  • Value for money

    8.2

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 25 August 2025

    9.0
    It’s a proper hotel but a bit overpriced.
    • Leisure trip
    • Solo traveller
    • Executive Room
    • Stayed 3 nights
    • Submitted via mobile

    The worst is the duvets and sheets and pillow covers, they are old and should be replaced for sure, which made my sleeping not too well. And I don’t like that there is a separate sheet between the duvet and bed sheet. Just don’t understand this design. Considering it’s just a proper hotel but not a luxury one, the price of it is too high for me, in such an undeveloped country. And don’t understand I have paid so much but they cannot provide such cheap water everyday. Also a part of the hotel is under renovation I guess and you can easily get into the construction site from the corridor, which makes people feel uncomfortable.

    Facilities are very proper. It’s just a proper hotel with newly decorated interiors. Everything is clean and the toilet with good quality. WiFi is also very good. Very good breakfast.

    Stayed in August 2025

  • Reviewed: 23 August 2025

    9.0
    I really like the location, food n the comfort of this hotel
    • Leisure trip
    • Family with young children
    • Executive Room
    • Stayed 2 nights
    • Submitted via mobile

    the elevator doesn’t stop in the second floor, so u need to get to the first floor the go by stairs to the second floor. It’s inconvenient if u have a heavy luggage. on my last day there was some building work, which made it a bit noisy.

    The location is absolutely perfect — right in the heart of Tunis, with everything you need just a short walk away. Shops, cafés, restaurants, and key attractions are all nearby, making it super convenient. The hotel itself is comfortable, clean, and welcoming, with friendly staff who are always ready to help. The hotel combines comfort with the best location in town. The breakfast is also delicious and varied, a great way to start the day.

    Stayed in August 2025

  • Reviewed: 18 August 2025

    9.0
    Very good hotel, I highly recommend it
    • Leisure trip
    • Solo traveller
    • Executive Room
    • Stayed 3 nights

    Very good hotel, very polite and helpful staff, great location, very good breakfast, perfect cleanliness, good air conditioning, I highly recommend it

    Stayed in August 2025

  • Reviewed: 22 July 2025

    7.0
    The hotel has great staff and a strong location, but a few operational improvements could really elevate the overall exp
    • Leisure trip
    • Couple
    • Executive Room
    • Stayed 7 nights
    • Submitted via mobile

    We were asked to pay the full stay in advance, which was unexpected. This should be clearly communicated during booking. There were noisy repairs happening during breakfast hours — even on weekends. Management should consider starting this work after 10am to avoid disturbing guests. Breakfast was the same every day, with no food labels, which is a problem for guests with allergies or dietary preferences. Restaurant staff could benefit from more hospitality training — even just smiling more would improve the guest experience

    We stayed at this hotel and found the staff to be very polite and helpful, especially the lady who cleaned our room — she was kind and friendly. The room was comfortable, AC worked very well, and the location is great for exploring the city centre, Medina, and Bab Al Bahr area. Plenty of cafés and restaurants nearby

    Stayed in July 2025

  • Reviewed: 15 July 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Executive Room
    • Stayed 1 night
    • Submitted via mobile

    Restaurant close at 3pm

    Location Good breakfast

    Stayed in July 2025

  • Reviewed: 25 June 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Executive Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    Friendly staff clean hotel and situated in city centre, highly recommend

    Stayed in June 2025

  • Reviewed: 17 June 2025

    9.0
    great stay at Tunis
    • Business trip
    • Couple
    • Standard Room
    • Stayed 1 night

    location was at the heart of the capital, breakfast was awesome.

    Stayed in April 2025

  • Reviewed: 16 June 2025

    9.0
    Superb
    • Business trip
    • Couple
    • Executive Room
    • Stayed 4 nights

    A spa in hotel

    Location is excelent

    Stayed in June 2025

  • Reviewed: 14 June 2025

    9.0
    Excellent
    • Business trip
    • Solo traveller
    • Executive Room
    • Stayed 3 nights
    • Submitted via mobile

    Nil

    Location, staff, breakfast, comfort and cleanliness

    Stayed in June 2025

  • Reviewed: 13 June 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Executive Room
    • Stayed 1 night

    Hotel was modern, comfortable and the location was perfect.

    Stayed in June 2025

  • Reviewed: 9 June 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Only wish the breakfast had more savory options.

    Lovely hotel with a great location. The room was pretty, the bed very comfortable, and the balcony is worth the extra cost. Friendly staff and excellent service — they let us keep our room until a late-night flight for a small fee, which was very helpful. Everything from prices to airport transfer timing was reliable. Highly recommended!

    Stayed in June 2025

  • Reviewed: 5 June 2025

    8.0
    Was amazing adventure good comfortable near city centre
    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Room was nice break fast too

    Good location in city centre

    Stayed in June 2025

  • Reviewed: 2 June 2025

    7.0
    Great location, pretty comfy and does the job!
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    I was disappointed by the breakfast. I have a gluten allergy and the staff were not clued on about this and how to cater to it.

    The room was nice and bed comfortable. It did the job for the short time I was in Tunis.

    Stayed in June 2025

  • Reviewed: 30 May 2025

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Spacious room Excellent breakfast Excellent staff

    Stayed in May 2025

  • Reviewed: 27 May 2025

    9.0
    Would recommend
    • Leisure trip
    • Couple
    • Executive Room
    • Stayed 2 nights
    • Submitted via mobile

    See previous comments as stayed twice on same trip

    Stayed in May 2025

  • Reviewed: 27 May 2025

    9.0
    Great hotel - def recommend
    • Leisure trip
    • Couple
    • Executive Room
    • Stayed 1 night
    • Submitted via mobile

    Lost TV connection a few times and would have appreciated creamer for coffee but very minor. All told would highly recommend

    Great location, friendly staff amazing breakfast

    Stayed in May 2025

  • Reviewed: 16 May 2025

    9.0
    It was really grand. Thank you all.
    • Leisure trip
    • Group
    • Executive Room
    • Stayed 4 nights
    • Submitted via mobile

    I loved the indoor restaurant. I would have liked for it to be open midday and evenings.

    The WiFi usually worked fine.

    Stayed in May 2025

  • Reviewed: 2 May 2025

    9.0
    I extended one day more because of the great experience.
    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night

    I extended one day more because of the great experience.

    Stayed in April 2025

  • Reviewed: 2 May 2025

    9.0
    Excellent location and helpful staff.
    • Business trip
    • Solo traveller
    • Executive Room
    • Stayed 5 nights

    The location is excellent. The staff is very helpful, and the breakfast is good. All staff in Reception and the resetarant and fatma from room cleaning.

    Stayed in April 2025

  • Reviewed: 2 May 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Mold in shower Shower dranage not working properly

    Stayed in April 2025

  • Reviewed: 28 April 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Executive Room
    • Stayed 2 nights
    • Submitted via mobile

    Very noisy, full day without internet

    Clean ,location

    Stayed in April 2025

  • Reviewed: 28 April 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Executive Room
    • Stayed 1 night
    • Submitted via mobile

    The staff and location were just great, a bit of a drive from the airport but nothing too serious. For the night i was there, i had no complaints

    Stayed in April 2025

  • Reviewed: 27 April 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    This room was basic and in the older part of the hotel, but there is a section of the hotel that has recently been renevated and is very nice, we stayed our second night in the new part of the building wich was much better and i do recommend. The breakfast was a good selection, hotel.id right in the city of tunis so it's east to get around.

    Stayed in April 2025

  • Reviewed: 23 April 2025

    8.0
    it is so good and welcoming
    • Business trip
    • Solo traveller
    • Executive Room
    • Stayed 4 nights

    lack of iron . lack of drinking water for 3 days

    room is so clean and nice odor and refreshing and welcoming vibe . break fast is do good and delicious with varieties of my choice .

    Stayed in April 2025

Showing 1 – 25

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