Reviews of Hotel Tajikgrey Dushanbe 4 stars

Thank You for bringing this incident to our attention and sharing your concerns. We understand why you would feel mistrustful after the interaction regarding the missing cup, especially given the context of your early departure. Let us provide some clarification. The statement made by the front desk staff regarding the cup was not an independent claim or an attempt to charge you. It was specifically information relayed verbatim from the standardized room inspection report generated after you had already checked out and left the premises. This inspection is a mandatory procedure we conduct for housekeeping and maintenance purposes in all rooms, regardless of the establishment type.3 The front desk employes role in this instance was merely administrative – to acknowledge the notation made by the inspection team. Their smile and subsequent likely indicated that they were defusing the situation once you pointed out the cup was present when you left, acknowledging that the inspection finding seemed contradictory at that moment or that the matter would be resolved administratively. Crucially, and as you correctly emphasized and insisted upon during checkout, you were not, and will not be, charged for this cup. Our records confirm no financial deduction was made related to this item. The mention of the missing cup was an administrative notation based on the post-departure inspection, not a billing issue. We recognize that the manner in which this information was communicated could easily be perceived as suspicious or even dishonest, particularly in light of your rush to catch your flight. This was certainly not our intention. We sincerely apologize that the interaction unfolded in a way that led you to feel disrespected and that you took it as indicative of the overall place being cheap and fraudulent. That was never our goal. We strive for transparency and fairness in our operations. We believe this should not equate to a lack of integrity. The incident highlights a potential breakdown in communication between the inspection process and the front desk interaction, for which we take responsibility.3 We hope this detailed explanation helps clarify the situation and, while we cannot undo the negative feeling the interaction may have caused, we hope it demonstrates that no financial impropriety was intended towards you.

Thank You for bringing this incident to our attention and sharing your concerns. We understand why you would feel mistrustful after the interaction regarding the missing cup, especially given the context of your early departure. Let us pro… Show more