Reviews of KANGURT Grand Hotel 5 stars
хиёбони Саъдии Шерозӣ, 734012 Dushanbe, Tajikistan
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Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewEverything! The staff, the location, the room, the facilities, the cleanliness.
Dear Guest, Thank you so much for your kind words! We’re delighted to know you enjoyed everything from our staff and location to the room, facilities, and cleanliness. Your satisfaction means the world to us, and we look forward to welcoming you back soon. Warm regards, Hotel Management
Dear Guest, Thank you so much for your kind words! We’re delighted to know you enjoyed everything from our staff and location to the room, facilities, and cleanliness. Your satisfaction means the world to us, and we look forward to welcomi… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewSpacious, clean, comfortable sleep, good shower, good breakfast, good location, great staff, value for money. I guess this is one of the best option you can get in Dushanbe.
None.
Thank you very much for your wonderful feedback! We’re delighted to hear that you enjoyed your stay with us and appreciated the spaciousness, cleanliness, comfort, and our breakfast. Your kind words about our staff and location truly mean a lot. It’s a great pleasure to know we could contribute to a positive experience in Dushanbe, and we hope to welcome you back again soon! Kangurt Grand Hotel Team
Thank you very much for your wonderful feedback! We’re delighted to hear that you enjoyed your stay with us and appreciated the spaciousness, cleanliness, comfort, and our breakfast. Your kind words about our staff and location truly mean a… Show more
Reviewed: 11 July 2025 · Stayed in June 2025
Verified reviewReviewed: 1 July 2025 · Stayed in July 2025
Verified reviewExceptional design, helpful and friendly staff, good location near the airport, amazing blinchiki and melon (pancakes) for breakfast.
Your words are the best reward for our entire team. We always try to create an atmosphere of comfort, attention and hospitality, and we are glad to know that you have felt it. We look forward to seeing you again at KANGURT Grand Hotel! With the best wishes, KANGURT Grand Hotel Team
Your words are the best reward for our entire team. We always try to create an atmosphere of comfort, attention and hospitality, and we are glad to know that you have felt it. We look forward to seeing you again at KANGURT Grand Hotel! With… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewValue for money.. New.. clean.. the staff ver helpful.. nice spa and variety breakfast choices .. unlike all five stars hotels in Dushanbe, the kangurt has the most spacious rooms
For me .. the hotel is a bit far from the hustle and bustle central area.. however it's only 5-10 min far by car .. and taxis are very cheap.. this a plus for people who like to walk and like to sleep in a quiet area ..
Dear Guest, Thank you very much for your kind and detailed review! We’re delighted to hear that you appreciated the cleanliness, spacious rooms, helpful staff, spa, and our breakfast variety. It's wonderful to know that you found great value in your stay with us. We understand that our location might feel a little away from the city center, but we're glad it offered you a quiet environment and easy access by taxi — especially for guests who enjoy peaceful surroundings and a bit of walking. It was a pleasure having you, and we truly hope to welcome you back again soon! Warm regards, Kangurt Grand Hotel Team
Dear Guest, Thank you very much for your kind and detailed review! We’re delighted to hear that you appreciated the cleanliness, spacious rooms, helpful staff, spa, and our breakfast variety. It's wonderful to know that you found great … Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewIt certainly is a grand hotel and excellent value for money! Would thoroughly recommend
Dear Guest, Thank you so much for your kind words! We’re truly happy to know you found great value in your stay and would recommend us — that means a lot to our team. We look forward to welcoming you back soon! Warm regards, Kangurt Grand Hotel Team
Dear Guest, Thank you so much for your kind words! We’re truly happy to know you found great value in your stay and would recommend us — that means a lot to our team. We look forward to welcoming you back soon! Warm regards, Kangurt Grand H… Show more
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewVery friendly people nice rooms
Thank you so much for your kind words! We are very pleased that you were satisfied with both the service and the rooms. We are always glad to see you again.
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in May 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified reviewUnfortunately, our stay at this hotel did not live up to 5-star standards. There were several issues that really shouldn’t happen in a hotel of this category. • There was no help with luggage upon arrival or departure. • The front desk staff rarely greeted guests — unless we greeted them first. • Upon check-in, we were given no information about the hotel or what was included; we had to ask everything ourselves. • Although a transfer was supposed to be included in the booking, no one offered it or mentioned it. • Breakfast was repetitive every day, with some variety only on the days when inspections were taking place. • Staff did not refill empty dishes at breakfast unless we specifically asked. • There were visible signs of poor maintenance — peeling paint and even ants in the room. • The indoor pool area had no proper ventilation, the water was cold and felt unclean. It didn’t seem suitable for use at all. • The slippers provided were of extremely poor quality — worse than in many 3-star hotels — and frankly unpleasant to wear. Overall, I cannot recommend this hotel as a 5-star experience, rather 3-star standards, if at all. Afterwards we moved to a 4-star hotel in Dushanbe which was 2 times cheaper than this one, and all the issues mentioned above were missing there, it was a completely different in a positive way experience.
The only positive note: the housekeeping staff were kind and friendly, and the spaciousness of the rooms.
Thank you very much for taking the time to share your detailed feedback. We sincerely apologize that your stay did not meet the high standards expected from a 5-star hotel. We regret the inconveniences you experienced, including the lack of assistance with luggage, limited interaction at the front desk, and insufficient information during check-in. Your comments regarding the transfer service, breakfast variety and service, maintenance issues, pool conditions, and quality of slippers are deeply concerning and have been immediately forwarded to the relevant departments for urgent review and improvement. We truly appreciate your recognition of our friendly housekeeping staff and the spaciousness of the rooms. Your honest feedback is invaluable to us as we strive to improve our services and facilities. We hope you might consider giving us another opportunity in the future to provide you with the exceptional experience you deserve.
Thank you very much for taking the time to share your detailed feedback. We sincerely apologize that your stay did not meet the high standards expected from a 5-star hotel. We regret the inconveniences you experienced, including the lack o… Show more
Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewBreakfast was OK, not much of option,
Location is great but make it very unsafe crossing the road, a pedestrian cross walk would be great
Thank you for your feedback! We are glad that you liked the location of the hotel and were satisfied with the breakfast, despite its modest choice. Your comment about the safety of crossing the road is very valuable — we will definitely pass it on to the appropriate authorities. We hope this issue can be resolved. We will be glad to see you again and try to make your next stay even more comfortable!
Thank you for your feedback! We are glad that you liked the location of the hotel and were satisfied with the breakfast, despite its modest choice. Your comment about the safety of crossing the road is very valuable — we will definitely pa… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewExceptionally cooperative stuff, huge room, very clean and new.
Breakfast could have been better - same food every day. Not possible to order freshly cooked omelet or eggs. Gym needs improvement.
Thank you for your feedback! We are glad that you enjoyed the spacious and clean rooms, as well as the responsiveness of our staff. Thank you especially for your comments on breakfast and the gym — we are already considering ways to improve the range and upgrade the equipment. Your opinion is very important to us and helps us to become a better person. We will be glad to see you again and try to make your stay even more comfortable!
Thank you for your feedback! We are glad that you enjoyed the spacious and clean rooms, as well as the responsiveness of our staff. Thank you especially for your comments on breakfast and the gym — we are already considering ways to improve… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewFacilities and cleaning
Location was little far from centrum
Thank you for your feedback! We are glad that you enjoyed the services and cleaning. Regarding the location, we appreciate your opinion and hope that the other aspects of your stay have made your visit comfortable. We will be glad to see you again!
Thank you for your feedback! We are glad that you enjoyed the services and cleaning. Regarding the location, we appreciate your opinion and hope that the other aspects of your stay have made your visit comfortable. We will be glad to see yo… Show more
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewThe hotel staff were very hospitable and polite. Breakfast was continental, with a good variety of food options. The hotel building and lobby were nicely decorated, and both the room and hallways were spacious.
The elevator was operating with disruptions, and the room was not clean enough—there were nut shells left on the floor from previous guests. I also didn’t like the style of the room; the decor was unattractive and poorly done. Despite the hotel being brand new, the furniture and plumbing were already poorly maintained. In terms of location, it’s quite far from the main Rudaki street. It’s very challenging to cross the road to get in taxi. So overall the location was medium. What stood out to me the most was the policy regarding the sauna and swimming pool. They are only open for free use until 6 PM. If you want to go after 6 PM, you have to pay extra. I’ve never encountered such a policy before.
Thank you for your detailed feedback. We are glad that you enjoyed the friendly staff, the design of the hotel, the spacious rooms and the variety of continental breakfast. However, we are very sorry that some aspects, such as the operation of the elevator, the cleanliness of the room and the condition of the furniture, did not meet your expectations. We have already forwarded your comments to the relevant services to resolve these issues promptly. Regarding the location and issues with crossing the road, we understand that this may create inconvenience, and we will definitely work to improve the situation. Regarding the sauna and pool policy, your feedback will help us review and possibly adjust the rules to make our guests' stay more comfortable. Thank you for helping us get better. We hope that you will notice positive changes on your next visit.
Thank you for your detailed feedback. We are glad that you enjoyed the friendly staff, the design of the hotel, the spacious rooms and the variety of continental breakfast. However, we are very sorry that some aspects, such as the operation… Show more
Reviewed: 2 May 2025 · Stayed in March 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewThe Spacious room, very nice and clean. The hospitality was excellent. Great breakfast nice verity. Specially in the breakfast room Mr. Iraj and saheb did a fantasticJob. And at the reception Miss Sara and Medina made our stay unforgettable. Every one was unbelievably extremely nice. we definitely will go back and recommend it strongly.
Not applicable.
Thank you so much for such kind words and detailed feedback! We are very pleased to hear that you appreciated the spacious and clean rooms, as well as the hospitality of our staff. Special thanks for mentioning Iraj, Saheb, Sarah and Medina — they will be glad to know that they have made your stay unforgettable. We look forward to your return and are always ready to welcome you back. Thank you for recommending our hotel!
Thank you so much for such kind words and detailed feedback! We are very pleased to hear that you appreciated the spacious and clean rooms, as well as the hospitality of our staff. Special thanks for mentioning Iraj, Saheb, Sarah and Medina… Show more
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewBreakfast was good with big variety of food.
The hotel is new but not well constructed at all . Wasn’t clean and during check in they gave me 3 different rooms , 2 of them were already equipped with people!! Not cool . AC & wifi were not working properly & location bit far from Dushanbe center. approx. 15-20 mnts walk
Thank you for your feedback and for sharing your impressions. We are glad that you enjoyed the breakfast and the variety of dishes — this is very important to us. However, we are sincerely sorry that you have encountered such difficulties. The check-in situation is unacceptable, and we apologize for the inconvenience. We are already conducting an internal audit to ensure that this does not happen again. We will also take measures to fix technical problems with the air conditioner and Wi-Fi. As for the location of the hotel, it is indeed located a little away from the city center, and we always try to warn you in advance about this. We are very sorry that your stay was not completely comfortable. We hope that at the next visit we will be able to change your mind.
Thank you for your feedback and for sharing your impressions. We are glad that you enjoyed the breakfast and the variety of dishes — this is very important to us. However, we are sincerely sorry that you have encountered such difficulties. … Show more
Reviewed: 17 April 2025 · Stayed in March 2025
Verified reviewReviewed: 20 March 2025 · Stayed in March 2025
Verified reviewReviewed: 19 March 2025 · Stayed in March 2025
Verified reviewReviewed: 9 March 2025 · Stayed in February 2025
Verified reviewNice modern hotel not far from main attractions. Great bar.
Nothing
Reviewed: 6 March 2025 · Stayed in February 2025
Verified review