The pillows aren't comfortable and the wifi connection doesn't cover the full hotel

The location is perfect and the breakfast is quite rich

Stayed in July 2025

The sauna was not hot. The pool and cooling bath after sauna were not clean enough.

Very good location and view. Pretty nice condition of rooms. They are spacious and equipped with everything needed. The staff was great. The gym and cardio zone are incredible with brand new machines

Stayed in July 2025

Wifi signal is very very poor - also the phone signal is worse

The property look new

Stayed in June 2025

Poor wifi n lighting in rooms n not much variety in breakfast

Location

Stayed in February 2025

The ancient in the corridors is old and the lack of a toilet in the bathroom

The rooms are big and the corridors are big

Stayed in September 2024

Excellent location, friendly staff and beautiful hotel. Stayed in the ececutive suite on 9th floor with spectacular view of lake and park.

Stayed in July 2024

The kitchen was not able to provide an eatable gluten free bread !

The staff were very helpful and friendly. The location and the view were very good.

Stayed in March 2024

Vegetarian options were poor and the vegan options for dinner were not available

Staff at the front desk were lovely , great shower.

Stayed in March 2024

Shower was cold even after I informed the hotel about it. You can rarely find a taxi at the door. Restaurant is way below from what you expect from a five star hotel.

Room service was fine. Room size ok. The staff are polite and helpful but can be more friendly too.

Stayed in August 2023

Some facilities (eg saunas) are quite shabby; the breakfast was average quality too.

The staff of the hotel is really nice and helpful! The pool was very nice too.

Stayed in June 2023

The tiny mishap was compensated by the complementary breakfast we did get for it. The pool and Spa area could be used the whole day of departure with all necessities provided.

Stayed in April 2023

It's extremely low light. There are only two small lights on the ceil, one was not working though. There are some little lights, they make a good atmosphere, but don't make it bright. I've ordered a room with the club access, in the property I was said, the biggest part of it is not working, but I have to pay for it anyway. We ate at the restaurant, it was tasty, but one of us two got poisoned. That is not unique to hyatt, we've had the same problems for the whole three weeks in Dushanbe.

The lake view is great. A bad, a couch, a table for work, a bedroom - all clean, comfortable and soft.

Stayed in October 2022

Wi-Fi was a disaster - don’t count on it seriously if you’re going to work from the hotel or use internet in any way more than messaging or reading texts. Not all lights in my room were operating: some ceiling light and almost all the lamps in the bathroom didn’t work.

Spacious, stylish, well equipped rooms. Good breakfast with egg bar and freshly baked pancakes. Location was good, excepts the construction site right next the hotel.

Stayed in October 2022

There was a lamp in my room that can't be turned off (it was extremely faint though, so it's not a big problem). And also internet connection was very slow

Amazing view, tasty food in the local restaurant, friendly staff! The room was very comfortable.

Stayed in October 2022

It's a so called 5 star hotel, with no water refill to the room, even no minibar, without the possibility to drink tap water. This seemed to me extremely strange, for the place of this level... All other more or less ok.

Still the best hotel in Dushanbe, no other good options there...

Stayed in September 2022

لاشي

الموظفين

Stayed in May 2025

Nice and convenient place with a good breakfast

Stayed in June 2025

Everything

Stayed in May 2025

-

Modern 5 star, well-maintained, good staff, beautiful rooms. Nice views on all sides from top floors (mountains, lake)

Stayed in March 2025

Service and value for money, cleanliness

Not sure how this hotel is considered 5 star! Its far from 5 star service. The hotel needs complete rebuild, rooms are very small and smelling cigarettes, lights are not working properly, telephone doesn’t work,Bathrooms don’t have water hose, mirrors are rusty and broken. They charged me for water refilling and services are super slow. Receptionist are careless and not bothered to fix their mistakes. Wifi is slow. Rooms are dirty and if you call for any service they reply arrogant

Stayed in April 2025

Very old hotel. Sockets don't work. Bath shower didn't work properly. Everything is weared out. Needs refurbishment. Definitely not 5 star

Location

Stayed in August 2023

Everything was nice of course we didn't ask breakfast but the room view glass bathroom facilities decoration tv bed mirrors lobby pool sauna Jacuzzi , .... al was fine staff were too kind and helpful location was fine too thanks

Stayed in March 2023

everything plus i did not get the opportunity to to see anything that i could comment o.

We where not welcomed as expected the night shift staff were so terribly responsive and i think they were not trained enough to meet hyatt regency standard as a results i had no choice but to move to Hilton and what an epic expirence.

Stayed in March 2023

breakfasts - separate price and they are extremely bad. personnel was not helpful. light was super dark in my room

rooms are spacious, bed was comfortable

Stayed in October 2022