Reviews of Dushanbe Serena Hotel 5 stars

Dear David, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our location, spacious rooms, and rooftop pool — and that you found our hotel to offer good value. Please accept our sincere apologies for the lack of acknowledgment upon your arrival. Providing a warm and welcoming atmosphere is very important to us, and we're sorry that we fell short in this instance. Your comments have been shared with our front office team to ensure every guest feels noticed and valued the moment they walk through our doors. We also appreciate your note about the window cleanliness, and we’ll be addressing this with our housekeeping and maintenance teams to improve the exterior presentation of our rooms. We hope to have the opportunity to welcome you again and provide an even better experience. Warm regards, Rustam Front Office Manager

Dear David, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our location, spacious rooms, and rooftop pool — and that you found our hotel to offer good value. Please accept our sincere ap… Show more

Dear Mr. Stephen, Thank you for sharing your feedback with us. We appreciate the opportunity to clarify a few points regarding your stay. As per our agreement, we modified your reservation to reflect the change in your travel plans, and in line with our hotel policy, the charge was applied for only one night of your stay. Regarding the transportation, we understand that local taxis are often less expensive. The airport taxi service we recommended is a shuttle arranged by the hotel, which offers convenience and reliable service, though at a higher rate compared to local taxis. We always strive to provide guests with options to best suit their preferences and budget. We value your feedback and hope to welcome you again, providing an even better experience. Warm regards, Rustam Front Office Manager

Dear Mr. Stephen, Thank you for sharing your feedback with us. We appreciate the opportunity to clarify a few points regarding your stay. As per our agreement, we modified your reservation to reflect the change in your travel plans, and i… Show more

Dear Son, Thank you very much for taking the time to share your feedback. We’re delighted to hear that you enjoyed our breakfast offerings and found our staff kind and hospitable, as well as your room spacious and comfortable. We also truly appreciate your constructive comment regarding the communication among our team members. We apologize for any inconvenience caused by having to repeat your requests. To help us better understand and improve our internal coordination, could you please share more details about the specific request(s) you made and how we can improve in this area? Your insights are incredibly valuable to us as we continuously strive to provide a seamless and pleasant experience for all our guests. Warm regards, Rustam Front Office Manager

Dear Son, Thank you very much for taking the time to share your feedback. We’re delighted to hear that you enjoyed our breakfast offerings and found our staff kind and hospitable, as well as your room spacious and comfortable. We also tru… Show more

Dear Musgrave, Thank you for taking the time to share your feedback. We're pleased to hear that you found our location convenient and well situated near the center of Dushanbe. We apologize for the initial mix-up with your airport transfer and early check-in. However, we're glad our Duty Manager was able to promptly resolve the issue once it came to his attention. Your understanding and patience are truly appreciated. We look forward to welcoming you again and ensuring an even smoother experience next time. Warm regards, Rustam, Front Office Manager

Dear Musgrave, Thank you for taking the time to share your feedback. We're pleased to hear that you found our location convenient and well situated near the center of Dushanbe. We apologize for the initial mix-up with your airport tra… Show more

Dear Mr. & Mrs. , Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. If you have a moment, I kindly ask you to visit Tripadvisor.com and also tell other guests about the wonderful stay you had with us! Your feedback is greatly appreciated. Thank you for choosing Serena Dushanbe! All The Best, Rustum Yusupov Front Office Manager rustam.yusupov@serena.com.tj

Dear Mr. & Mrs. , Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once aga… Show more

Dear Mr. Hulusi, Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with our team. Your feedback truly means a lot to us, and we’ll be sure to share it with the staff. We look forward to welcoming you again soon! Best regard, Rustam Front Office Manager

Dear Mr. Hulusi, Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with our team. Your feedback truly means a lot to us, and we’ll be sure to share it with the staff. We look forward to … Show more

Dear Ms. Pakravan Thank you for completing our survey. We appreciate your kind words about our staff. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with. Thank you for choosing Serena Dushanbe! All The Best, Rustum Yusupov Front Office Manager

Dear Ms. Pakravan Thank you for completing our survey. We appreciate your kind words about our staff. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedb… Show more

Dear Mr. Majid Thank you for your feedback regarding your recent stay with us. We appreciate the opportunity to clarify the billing for your reservation. Your original booking was from February 26th to March 1st. However, we noted that you arrived early in the morning on February 26th at 1 AM. Since our hotel policy states that check-in is considered from the previous day for arrivals after midnight, your reservation should have been adjusted to reflect a check-in on February 25th. Additionally, your departure on February 28th at midnight falls within our policy, which states that any check-out after 6 PM on the day of departure incurs a full night's charge. We understand that this may have caused some confusion, and we sincerely apologize for any inconvenience. Our goal is to ensure all guests are informed about our policies to avoid misunderstandings. If you have any further questions or concerns, please feel free to reach out. We value your feedback and hope to welcome you back in the future. Best regards, Rustam, Front Office Manager,

Dear Mr. Majid Thank you for your feedback regarding your recent stay with us. We appreciate the opportunity to clarify the billing for your reservation. Your original booking was from February 26th to March 1st. However, we noted that you… Show more