Reviews of The Cove Phi Phi 3 stars
32/1 Moo 7, Ao Nang, Muang, Krabi , 81210 Phi Phi Don, Thailand
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewWe spent 2 nights 23-25th August in this nice and cozy hotel. 15 minutes by long tail boat from Tonsai. Very authentic and beautiful place. Amazing sea view from the personal room terrasse. Jungle path to the view point on the mountain top - feel yourself Indiana Jones. Kids loved the beach with crabs and white sand. Very good breakfast with fruits. Best staff over Phi Phi.
Dear Dmitry, ru Thank you very much for sharing such a wonderful review of your recent stay with us. We are delighted to hear that you and your family enjoyed the authentic atmosphere, the beautiful sea views, and the adventures on the jungle path. It’s wonderful to know that your kids loved the beach, and that our breakfast and staff left such a positive impression on you. Your kind words mean a lot to our team, and I will be sure to share your feedback with them. We truly appreciate you choosing to stay with us and look forward to welcoming you and your family back for another memorable experience on Phi Phi Island. Warm regards, Mr.Heart
Dear Dmitry, ru Thank you very much for sharing such a wonderful review of your recent stay with us. We are delighted to hear that you and your family enjoyed the authentic atmosphere, the beautiful sea views, and the adventures on the jun… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewAmazing location, the place is like a piece from the heaven
The food
Dear Mahran Thank you for your kind words. We are delighted to know you enjoyed our beautiful location and described it as “a piece of heaven.” Your compliment truly means a lot to our team. We also take note of your feedback regarding the food and will share it with our culinary team for improvement. Guest satisfaction is very important to us, and we always strive to enhance the dining experience. It was our pleasure to host you, and we look forward to welcoming you back again soon. Warm regards, Mr.Heart
Dear Mahran Thank you for your kind words. We are delighted to know you enjoyed our beautiful location and described it as “a piece of heaven.” Your compliment truly means a lot to our team. We also take note of your feedback regarding th… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewLocation was super nice, views were amazing. In a remote area on the island, far from all the noises and crowds.
They turned off electricity at 2 or 3am until 6am, so there was no light or AC in the room. It was unbelievably hot and when I asked the staff the next morning they said they have to turn it off every day, but they never mentioned it before. That was completely disappointing, so I had to checkout 1 day earlier as I couldn’t keep up with the heat at night. And of course they didn’t accept to refund me for that 1 extra night.
Dear Ghassan, ae Thank you for sharing your experience with us. We are pleased to know you enjoyed our beautiful location, peaceful atmosphere, and stunning views. We sincerely regret that the overnight power cut affected your comfort and caused you to shorten your stay. The electricity shutdown between 2–6 AM is due to the limitations of our island’s power supply system, and we understand this should have been clearly communicated prior to your arrival. I apologize for this oversight and for the inconvenience it caused you. Regarding the refund, our policy does not typically allow reimbursement for early departures; however, I fully understand your frustration and will review this situation internally to see how we can handle similar cases with greater flexibility in the future. Your feedback is invaluable in helping us improve transparency and guest comfort. I truly hope we can welcome you back one day under better circumstances so you can enjoy the full experience we aim to provide. Warm regards, The Cove Phi Phi Team
Dear Ghassan, ae Thank you for sharing your experience with us. We are pleased to know you enjoyed our beautiful location, peaceful atmosphere, and stunning views. We sincerely regret that the overnight power cut affected your comfort and… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewamazing food
Thank you so much for your kind words! We’re thrilled to hear you enjoyed the food and hope to welcome you back again soon for another delicious experience. 😊
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewIf anyone is searching to stay in phi phi and reading this review just book it right now. I had an absolutely wonderful stay at The Cove on Phi Phi Island. The property is a little secluded, away from the main pier, which makes it even more special. The views are absolutely breathtaking, some of the best I’ve seen in Thailand. The room was upgraded and had a gorgeous view, making my stay even more memorable. The staff—especially Ain, Lala, chocho, and Piu—were incredibly welcoming and caring. They even played with my one-year-old child, which added such a personal touch. The property arranged some great activities like tours to Maya Bay and nearby islands, which were stunning. They also provided snorkeling gear and kayaks, all of which I made good use of to explore the beautiful coral reefs. The whole experience was unforgettable, and I’m definitely planning to come back to Phi Phi Island and stay at The Cove again. Highly recommended for anyone looking for a serene and beautiful getaway.
Dear khun Aakash, Thank you so much for your heartfelt review and for choosing to stay with us at The Cove Phi Phi! We’re truly delighted to hear that you had such a memorable and special experience. It means the world to us that you enjoyed the peaceful location, stunning views, and thoughtful touches like the room upgrade. We're especially happy to know our team Ain, Lala, Chocho, and Piu made such a positive impression and that they helped create a welcoming atmosphere for both you and your little one. We’re also glad you had the chance to enjoy the tours, snorkeling, kayaking, and the natural beauty around our property. Your kind words are incredibly encouraging to our team, and we can’t wait to welcome you back for another unforgettable stay. Warmest regards, The Cove Phi Phi Team
Dear khun Aakash, Thank you so much for your heartfelt review and for choosing to stay with us at The Cove Phi Phi! We’re truly delighted to hear that you had such a memorable and special experience. It means the world to us that you enjo… Show more
Reviewed: 1 August 2025 · Stayed in August 2025
Verified reviewThe location and surrounding scenery are amazing. Rooms are large and comfortable. Staff are friendly and helpful although they don’t have a lot of English.
No pool and sometimes the tidal nature of the beach makes it hard to swim. Breakfast is a little basic for a Thai resort. The only walk out is a very steep track which takes you to the lookout, but the track is not maintained making it very hard to walk towards the top and it’s easy to lose the way. I’m afraid I can’t recommend it.
Dear Panayiotis Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the beautiful location, scenery, and comfort of the rooms, and that our team made a positive impression during your stay. We also truly appreciate your honest comments regarding the areas where we can improve. We understand the limitations of the tidal beach and the current condition of the hiking trail, and we’re actively working on solutions to enhance the overall guest experience. Your feedback on breakfast and language communication is also well noted, and we’ll share it with the team for review and improvement. We’re sorry to hear that your stay did not fully meet your expectations, but we do hope you’ll consider giving us another chance in the future. Warm regards, The Cove Phi Phi
Dear Panayiotis Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the beautiful location, scenery, and comfort of the rooms, and that our team made a positive impression during your stay. We also truly … Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewPlace is beautiful lovely room right on beach, only thing is and I know they have to do it was a building work out on balcony listing to grinding hammering, just wish hotel had said there work there next door and could have offered another room further away as place was empty, but breakfast staff good, just shame listening to grinding all day
Breakfast food good beautiful view
Dear Melv Thank you very much for taking the time to share your feedback with us. We are glad to hear that you enjoyed the beautiful location, your room, and our breakfast with its lovely view. Please accept our sincere apologies for the inconvenience caused by the nearby construction work during your stay. We understand how this could affect your experience and appreciate your understanding as we work to improve our rooms. We value your comments and hope to have the opportunity to welcome you back in the future for a more peaceful and relaxing stay. Warm regards, The Cove Phi Phi Team
Dear Melv Thank you very much for taking the time to share your feedback with us. We are glad to hear that you enjoyed the beautiful location, your room, and our breakfast with its lovely view. Please accept our sincere apologies for the … Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewThe views were fantastic and that’s the main selling point of the place, the rest well…
The staff in the reception and restaurant weren’t very helpful or proactive so the service really lacked. Boat staff, lovely and helpful though, can’t fault them at all. The path up to the viewpoint is more a bush bash climb that a walk or hike. Lots of fallen trees so you don’t quite know where you are going. Would be helpful for it to be cleared and have some signs along the way. We got quite distressed and I wouldn’t overly recommend doing it alone. We love to walk so thought we would walk into the centre a bit but because of the path we had to get the boats which is very very costly. The food was nice but very overpriced, to be expected in a capped market. The rooms were beyond hot. The aircon didn’t work and when we asked for help to fix it they just bashed the buttons and called it a day. Neither of us slept during our stay. There was work being done during the whole of our stay so it was noisy so not really a peaceful stay at all. Looking back now 6/10 is maybe too generous of a rating.
Dear Ellen Thank you for taking the time to share your detailed feedback with us. While I’m truly glad you enjoyed the fantastic views and found our boat staff to be lovely and helpful, I’m sincerely sorry to hear that the rest of your experience did not meet expectations. Please accept my apologies for the shortcomings you encountered particularly regarding the service at reception and the restaurant. This is not the level of hospitality we aim to provide, and I’ve already followed up with the team to address the matter with proper training and supervision. We also appreciate your comments about the viewpoint path. You suggestions about signage and clearing are very helpful, and we will take action to make it safer and more clearly marked. I regret to hear about the issues with your air conditioning and the noise from ongoing work during your stay. We understand how important rest and comfort are, especially in a peaceful destination like ours. I assure you we are working on upgrading our facilities and improving guest communication when maintenance is underway. Lastly, regarding food pricing we always strive to balance quality with value, and your feedback will be taken into account as we review our offerings. We’re truly sorry that your visit wasn’t as relaxing and enjoyable as it should have been. Your feedback is invaluable in helping us improve, and I do hope we’ll have the opportunity to welcome you back in the future for a better experience. Warm regards, The cove Phi Phi
Dear Ellen Thank you for taking the time to share your detailed feedback with us. While I’m truly glad you enjoyed the fantastic views and found our boat staff to be lovely and helpful, I’m sincerely sorry to hear that the rest of your exp… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in May 2025
Verified reviewWow! What a location! Absolutely peace on earth! The staff were so friendly and helpful. The food was good. The views are incredible. If you want to just relax and be in peace. The Cove is for you. Absolutely brilliant.
Dear Sophie, gb Thank you so much for your wonderful feedback! We’re truly delighted to hear that you enjoyed your stay with us and appreciated the peaceful location, our friendly team, the food, and the incredible views. It means a lot to us to know that The Cove offered you the relaxing escape you were looking for. Your kind words have been shared with our entire team – they will be so happy to hear your praise. We hope to have the pleasure of welcoming you back to paradise again very soon! Warm regards, The Cove Phi Phi Team
Dear Sophie, gb Thank you so much for your wonderful feedback! We’re truly delighted to hear that you enjoyed your stay with us and appreciated the peaceful location, our friendly team, the food, and the incredible views. It means a lot t… Show more
Reviewed: 24 June 2025 · Stayed in May 2025
Verified reviewNice views, a nice place to relax.
first of all some of the staff (reception staff) was dismissing us every time we tried to speak to them. secondly the food was not up to standards of the price we payed and took a while to arrive as well as the breakfast was not great especially how much we payed for this stay. another major issue was that we had to pay to do anything kayaking was expensive and there was no one to help us when we got back also to go the main part was 200 baht each person each way so cost us nearly £20 just for the transport this meant we was forced to stay in as we are on a budget. This made the night very boring as they did not provide any entertainment. for the price of this place you expect free transport to and from the pier. another note is the littering it felt like the water was dirty there was many bottles and cans in the water and beach. as for the room even with air con it was really hot and hard to sleep especially as the bed was really small. i can’t believe i spent £75 a night on this it was really not worth it. especially as we were celebrating a birthday. there was 0 communication when the boat was going to come and had to wait in the rain for an extra half hour when we payed a lot of money to get there and back. there was also a tiny over priced shop there which wasn’t very useful as it had 0 change! i wouldn’t stay here again and i expected more or would of thought these issues would have been highlighted in the description as we would not of stayed here.
Dear Reilly, gb Thank you for taking the time to share your recent experience with us. I am truly sorry to hear that your stay did not meet expectations, especially as it was meant to be a special celebration. Please accept my sincere apologies for the inconvenience and disappointment you encountered. I’m particularly concerned to hear about your experience with our reception team. This is not the level of service we strive to offer, and I will personally address this with the team to ensure better communication and attentiveness moving forward. Regarding the food, wait times, and breakfast quality – your feedback is well noted, and I have shared your comments with our kitchen and service teams for immediate review and improvement. We want every guest to feel the value of their stay and dining experience, and I’m sorry we fell short in this case. As for the extra charges for activities and transportation, we understand how this can impact the overall experience, especially for guests on a budget. While some services are outsourced, we take full responsibility for clearly communicating all associated costs beforehand and will review how we present this information to avoid future confusion. I also regret to hear about the litter near the beach. We take pride in our natural surroundings and regularly conduct clean-up efforts, but clearly, more attention is needed. Thank you for bringing this to our attention. Lastly, I apologize for the discomfort in your room and the lack of birthday recognition. We always aim to create memorable stays, and I regret that we missed this important opportunity to make your celebration feel special. Your feedback is very important to us, and while I’m disappointed to hear we did not meet your expectations this time, I truly appreciate you sharing it. We will use your experience to help us improve. Should you consider giving us another chance in the future, I would be personally happy to assist with your arrangements and ensure a much better experience. Warm regards, The Cove Phi Phi Team
Dear Reilly, gb Thank you for taking the time to share your recent experience with us. I am truly sorry to hear that your stay did not meet expectations, especially as it was meant to be a special celebration. Please accept my sincere apo… Show more
Reviewed: 19 June 2025 · Stayed in May 2025
Verified reviewfriendly staff
Noisy boat traffic along beach front
Dear Hutton, nz Thank you for taking the time to share your feedback. We're so glad to hear that you found our staff friendly — your kind words mean a lot to the team! We’re sorry to hear that the boat traffic along the beachfront affected your experience. Being located in a lively island area, boat movement can occasionally be noticeable, but we understand how this may impact the sense of peace for some guests. We’ll definitely keep this in mind as we continue to improve the guest experience. We truly appreciate your comments and hope to have the opportunity to welcome you back for a more relaxing stay in the future. Warm regards, The Cove Phi Phi Team
Dear Hutton, nz Thank you for taking the time to share your feedback. We're so glad to hear that you found our staff friendly — your kind words mean a lot to the team! We’re sorry to hear that the boat traffic along the beachfront aff… Show more
Reviewed: 12 June 2025 · Stayed in May 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in April 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified reviewReviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewThe manager was very helpful
Most of the guests picked up rubbish from the water and the beach but no staff took the rubbish away. Staff are not trained in hospitality
Dear Corrinne, au Thank you very much for your valuable feedback. We’re truly glad to hear that our manager was helpful and that many guests joined in keeping the beach and water clean — we sincerely appreciate this thoughtful effort. We’re sorry to hear that the collected rubbish was not promptly removed and that our team did not meet your expectations in terms of hospitality training. Please rest assured that we are addressing this matter internally. We are committed to improving our service and will be providing additional training to our staff to ensure a better guest experience in the future. Thank you once again for sharing your thoughts. Your feedback is important to us as we continue to grow and improve. Warm regards, The Cove Phi Phi Team
Dear Corrinne, au Thank you very much for your valuable feedback. We’re truly glad to hear that our manager was helpful and that many guests joined in keeping the beach and water clean — we sincerely appreciate this thoughtful effort. We… Show more
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewThe location is amazing. Really nice surroundings and waking up to the beach at your door. The staff were incredibly nice as well.
If you’re scared of bugs then beware our room was crawling with lizards and cockroaches but you do have a bed tent to protect when sleeping.
Dear Kelsey ,gb Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you enjoyed the beautiful location and waking up to the beach right at your doorstep. It’s also wonderful to know our staff made a positive impression — we’ll be sure to share your kind comments with them! We’re truly sorry to hear about the insects in your room. Being in a tropical island environment, occasional visits from local wildlife like lizards and insects can happen, but we completely understand how uncomfortable this can be. Please rest assured we’re taking your feedback seriously and will be reviewing our pest control procedures to improve the comfort of our guests. Thank you again for staying with us, and we hope to welcome you back in the future with an even better experience. Warm regards, The Cove Phi Phi
Dear Kelsey ,gb Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you enjoyed the beautiful location and waking up to the beach right at your doorstep. It’s also wonderful to know our staff mad… Show more
Reviewed: 24 May 2025 · Stayed in April 2025
Verified reviewEverything was exceptional the staff were superstars.
Nothing.
Dear Mr.daniel Thank you so much for your amazing feedback! We’re absolutely thrilled to hear that everything was exceptional and that our staff made such a positive impression — your kind words truly mean a lot to us and will be shared with the entire team. It was a pleasure having you with us, and we hope to welcome you back again soon for another wonderful stay! Warmest regards, The cove phi phi team
Dear Mr.daniel Thank you so much for your amazing feedback! We’re absolutely thrilled to hear that everything was exceptional and that our staff made such a positive impression — your kind words truly mean a lot to us and will be shared w… Show more
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewThe view was awsome
1 the shower head was dirty 2 the dinner menu was smelly and sticky. Both of the ones they gave us. 3 there where no massages available 4 the night before we stayed at the relax beach resort 5 minutes away but we had to go all the way back to the pier to wait there for the pickup. 5 the vibe was not warm and welcome. Staff could be more friendly and open
Thank you for taking the time to share your feedback. We’re truly glad to hear that you enjoyed the view during your stay with us. We sincerely apologize for the issues you experienced — including the condition of the shower head, the dinner menu, and the limited availability of massage services. Your comments have been shared with the relevant departments, and we’re already working to address and improve these areas. We also regret any inconvenience caused by the pickup arrangement. Your point about the route from Relax Beach Resort to the pier is valuable, and we will take it into consideration when reviewing our transportation logistics. Regarding the atmosphere and staff interaction, we are sorry to hear that you didn’t feel warmly welcomed. Guest comfort and hospitality are very important to us, and we will be reinforcing our training to ensure a more open, friendly, and inviting environment for all future guests. Thank you again for your constructive comments. We hope we’ll have another opportunity to welcome you back and offer a much-improved experience. Warm regards, The Cove PhI Phi Team
Thank you for taking the time to share your feedback. We’re truly glad to hear that you enjoyed the view during your stay with us. We sincerely apologize for the issues you experienced — including the condition of the shower head, the dinn… Show more