Reviews of Phi Phi at Pier 4 stars
54 Moo 7 Tambon Aonang, Mueang Krabi District, Krabi Province, 81210 Phi Phi Don, Thailand
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewSuch a gorgeous hotel, with a luxury, large, clean toom. Perfect location. Breakfast was included. We only stayed two nights, we regret not staying longer!
There wasn’t many breakfast options, however the food that was there, was nice.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewNewly opened hotel in 2025 May, spotless clean, welcoming interior, amazing location and view from the balcony and super friendly staff.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewNearest hotel to pier. Room looked brand new. Excellent bathroom and comfy bed. Nice balcony.
There was no option to have extra bed for child in room, would have fitted no problem. We did get 2 rooms next to each other and cost was still reasonable.
Dear Robert Greetings from PHI PHI AT PIER !!! Thank you very much for sharing your review. We are delighted to know you enjoyed our convenient location near the pier, as well as the comfort of our rooms, bathrooms, and balconies. We appreciate your feedback regarding the extra bed option for children. While our rooms are designed to ensure comfort and safety, we are glad to hear that having two connecting rooms worked well for your family. Your comments are very helpful for us as we continue to improve our services. We hope to have the pleasure of welcoming you and your family back to Phi Phi at Pier on your next visit. Best Regards, Saen Maennusith General Manager PHI PHI AT PIER Best Regards, Saen Maennusith General Manager PHI PHI AT PIER
Dear Robert Greetings from PHI PHI AT PIER !!! Thank you very much for sharing your review. We are delighted to know you enjoyed our convenient location near the pier, as well as the comfort of our rooms, bathrooms, and balconies. We appr… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewIn front of pier
Breakfast
Dear Albert Greetings from PHI PHI AT PIER !!! Thank you for staying with us at Phi Phi at Pier. We’re glad you enjoyed our convenient location right in front of the pier. We also appreciate your feedback about breakfast, which will help us improve our service. We hope to welcome you back again on your next visit to Phi Phi Island. Best Regards, Saen Maennusith General Manager PHI PHI AT PIER
Dear Albert Greetings from PHI PHI AT PIER !!! Thank you for staying with us at Phi Phi at Pier. We’re glad you enjoyed our convenient location right in front of the pier. We also appreciate your feedback about breakfast, which will help u… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe hotel was near the tonsai pier . 2 mns walk . Easy access . We had a superb view on the beach . The deco of the hotel is charming , tropical , colorful. .
There weren’t a variety on the breakfast. It was a choice of plates, some coffee , jus and cake.
Dear Joelle Greetings from PHI PHI AT PIER !!! Thank you so much for taking the time to share your experience with us! We're happy to hear that you enjoyed your stay, even if it was a short one, and that you appreciated our convenient location near Tonsai Pier, the beautiful beach view, and the tropical, colorful decor of our hotel. Your recommendation for a 2-night stay means a lot to us! We also appreciate your feedback regarding the breakfast variety. We're always looking for ways to improve and will take your comments into consideration to enhance the overall guest experience. We hope to have the pleasure of welcoming you back to Phi Phi at Pier Hotel for a longer and even more memorable stay next time. Best Regards, Saen Maennusith General Manager PHI PHI AT PIER
Dear Joelle Greetings from PHI PHI AT PIER !!! Thank you so much for taking the time to share your experience with us! We're happy to hear that you enjoyed your stay, even if it was a short one, and that you appreciated our convenient… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewClose to Pier, big and clean room Good breakfast
Room is to far from the reception, late check-out from the hotel is very expensive
Dear Marina Greetings from PHI PHI AT PIER !!! Thank you for taking the time to share your feedback. We're glad to hear you enjoyed our convenient location near the pier, the spacious and clean room, and the breakfast. We’re sorry to hear that the distance from your room to the reception and the late check-out fee were inconvenient. We appreciate your comments and will certainly take them into consideration to improve our guest experience. We hope to have the opportunity to welcome you back in the future. Best Regards, Saen Maennusith General Manager PHI PHI AT PIER
Dear Marina Greetings from PHI PHI AT PIER !!! Thank you for taking the time to share your feedback. We're glad to hear you enjoyed our convenient location near the pier, the spacious and clean room, and the breakfast. We’re sorry to … Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewaccess to a very private beach
room condition
Dear Pankaj Greetings from PHI PHI AT PIER !!! Thank you for sharing your feedback with us. We're very happy to hear that you appreciated our staff and enjoyed the access to the peaceful, private beach. We're truly sorry to hear that the room did not meet your expectations and that maintenance is needed. Please rest assured that we take your comments seriously, and our team is already reviewing the condition of the rooms to make necessary improvements. Your input is valuable in helping us provide a better experience, and we hope to have the chance to welcome you back in the future with an enhanced stay. Best Regards, Saen Maennusith General Manager PHI PHI AT PIER
Dear Pankaj Greetings from PHI PHI AT PIER !!! Thank you for sharing your feedback with us. We're very happy to hear that you appreciated our staff and enjoyed the access to the peaceful, private beach. We're truly sorry to hear t… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewThe hotel is easy to find and located very close to the pier, which is super convenient. The room was new, the air conditioning worked well, and everything felt clean and comfortable.
The only downside was breakfast — it wasn’t a buffet but rather a limited menu with only a few options, and guests could choose just one dish. A buffet would have been more suitable given the price point.
Dear Eddy Greetings from PHI PHI AT PIER !!! Thank you very much for taking the time to share your feedback. We're glad to hear that you found our location convenient, the room comfortable, and that you appreciated the cleanliness and air conditioning. We also appreciate your honest comments regarding breakfast. Your suggestion about offering a buffet is very valuable, and we will certainly take it into consideration as we look for ways to improve the guest experience. Thank you again for choosing to stay with us at Phi Phi at Pier, and we hope to welcome you back in the future! Best Regards, Saen Maennusith General Manager PHI PHI AT PIER
Dear Eddy Greetings from PHI PHI AT PIER !!! Thank you very much for taking the time to share your feedback. We're glad to hear that you found our location convenient, the room comfortable, and that you appreciated the cleanliness and … Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewThe room faces an amazing view, the location is excellent, right next to the ferry, the staff at the reception is welcoming, the rooms are spacious.
The breakfast was bad, there was nothing to eat, they didn't fill the gaps, I waited 40 minutes for an omelette every morning, the staff in the dining room didn't speak English, it was difficult to communicate with them
Dear Avi Greetings from PHI PHI AT PIER !!! Thank you very much for your detailed feedback. We're delighted to hear that you enjoyed the spacious room, the amazing view, and our convenient location right next to the ferry. We're also glad that our reception team made you feel welcome during your stay. We sincerely apologize for the breakfast experience not meeting your expectations. We understand how frustrating long waits and communication challenges can be, and we truly appreciate you bringing this to our attention. Your comments have been shared with our team to help us improve both service efficiency and staff communication. We value your input and hope to have the opportunity to provide you with an even better experience on your next visit to Phi Phi at Pier. Best Regards, Saen Maennusith General Manager PHI PHI AT PIER
Dear Avi Greetings from PHI PHI AT PIER !!! Thank you very much for your detailed feedback. We're delighted to hear that you enjoyed the spacious room, the amazing view, and our convenient location right next to the ferry. We're al… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewThe location is right at the end of the pier meaning you dont need any ongoing transport. The view is of the harbour and of the long tail boats its truly an amazing view that i will never forget. The room was a great size with all amenities and a couple of sun loungers on the balcony helped us relax and soak up that stunning view. I would strongly recommend this hotel and i couldnt believe the price was extremely competitive for such a stunning property
Dear Christopher Greetings from PHI PHI AT PIER !!! Thank you so much for your wonderful review! We're absolutely thrilled to hear that you enjoyed the stunning views and found our boutique hotel to be such great value. Our location right by the pier is indeed one of our favorite features, and we’re glad it made your arrival and departure easy and stress-free. It’s also fantastic to hear that you were able to relax and take in the beautiful harbor view from the comfort of your balcony. We truly appreciate your recommendation and kind words. It means a lot to us, and we would be delighted to welcome you back to Phi Phi at Pier in the future! Best Regards, Saen Maennusith General Manager PHI PHI AT PIER
Dear Christopher Greetings from PHI PHI AT PIER !!! Thank you so much for your wonderful review! We're absolutely thrilled to hear that you enjoyed the stunning views and found our boutique hotel to be such great value. Our location r… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewFabulous location so close to the pier making it easy to take your own luggage from ferry to the hotel. The staff are very obliging. Choosing a water view room is a must as the view over the water, marina and beyond is mesmerising. It’s a new hotel so everything looks pristine. The bed is extremely comfortable and the TV is enormous. Great size balcony. A more than ample breakfast is provided at the cafe next door (Finlay). The hotel is in the heart of Phi Phi and the picturesque beach is only a few minutes walk away.
Unfortunately, a shop underneath our room was undergoing construction work and it was noisy from 8am - 5pm everyday including Sunday.
Dear Lana Greetings from PHI PHI AT PIER !!! Thank you so much for your fabulous review! We're thrilled to hear that you enjoyed your stay at Phi Phi at Pier, from the spotlessly clean rooms and comfortable beds to the breathtaking water views and the convenience of our prime location near the pier. We're especially grateful for your kind words about our team — it means a lot to us. We're also glad you appreciated the breakfast at Finlay and the spacious balcony that comes with the view. Please accept our apologies for the construction noise during your stay. Unfortunately, this was from a shop beneath the hotel and beyond our control, but we understand how it may have affected your experience. We truly appreciate your understanding. We hope to welcome you back again soon for an even more peaceful and enjoyable stay. Best Regards, Saen Maennusith General Manager PHI PHI AT PIER
Dear Lana Greetings from PHI PHI AT PIER !!! Thank you so much for your fabulous review! We're thrilled to hear that you enjoyed your stay at Phi Phi at Pier, from the spotlessly clean rooms and comfortable beds to the breathtaking wat… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe location is excellent, nearby to all the bars, restaurants, cafes, shops etc. The entire hotel was spotless clean and really well maintained. The view of the pier and bay from the balcony room that we had beautiful. Also they had a decent value laundry service that we used.
The noise from the boats on the pier in the morning is very loud. The room’s definitely aren’t sound proofed so from 7am onwards each morning we were woken by the engines that constantly make noise there after. We stayed out late the 3 nights we were there and we never had a lie in which because of it.
Dear Justin Greetings from PHI PHI AT PIER !!! Thank you so much for your detailed feedback and for choosing to stay with us at Phi Phi at Pier. We’re very happy to hear that you enjoyed our excellent location, the cleanliness of the hotel, and the beautiful view from your balcony room. We're also glad you found our laundry service convenient and good value. We truly understand your concern regarding the noise from the boats in the morning. Due to our prime location near the pier, the early boat activity is sometimes unavoidable, and we sincerely apologize for any disturbance this caused. Your comments are valuable and will help us explore ways to improve the comfort of our guests. We hope to have the opportunity to welcome you back again in the future for a more restful stay. Best Regards, Saen Maennusith General Manager PHI PHI AT PIER
Dear Justin Greetings from PHI PHI AT PIER !!! Thank you so much for your detailed feedback and for choosing to stay with us at Phi Phi at Pier. We’re very happy to hear that you enjoyed our excellent location, the cleanliness of the hotel… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewLocation
Noise in corridor, people banging doors through the night.
Dear Victorria Greetings from PHI PHI AT PIER !!! Thank you for sharing your feedback and for highlighting our convenient location — we're glad it made your stay more enjoyable. We’re truly sorry to hear about the noise disturbances you experienced during the night. Please accept our sincere apologies for any inconvenience this caused. We understand how important a restful night’s sleep is and we will look into ways to improve sound insulation and remind guests to be more considerate of others. Your comments are very helpful and will guide us in continuing to improve. We hope to have the chance to welcome you back again in the future for a more peaceful and comfortable stay. Best Regards, Saen Maennusith General Manager PHI PHI AT PIER
Dear Victorria Greetings from PHI PHI AT PIER !!! Thank you for sharing your feedback and for highlighting our convenient location — we're glad it made your stay more enjoyable. We’re truly sorry to hear about the noise disturbances y… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified review