The bathroom was well appointed however small. Really a one person bathroom. My room was at the very rear, so quite a walk to the front and sadly no view from the balcony.

The beachside pool is exceptional. Clean, large, lots of lounges, with fabulous bar and meal service. Breakfast also fabulous. An abundance and large spread of different dishes available and replenished often. Staff very professional and attentive. Lamai I found a good location. All shops, restaurants and services are available with the area generally relaxed, low key and less busy than elsewhere. At night was very quiet, no traffic or street noise.

Stayed in July 2025

Our accommodation was lamai suite - a very big room but wasn’t comfortable with older kids ( 8,10,12) - better take 2 rooms with connecting door.. air conditioning made a lot of noise

Laser tag - amazing Kids club - the best! Staff - friendly and helpful Beautiful beach front

Stayed in August 2025

The beach was not the best and the rooms needed a little updating.

The staff were super friendly and would do anything to help you.

Stayed in August 2025

The hotel is split by a main road which isn't ideal but not a deal breaker and I'd happily return.

The best feature is the staff, especially Michael. The ladies in the kids club were also excellent. And not to forget Jeremy. The pools are good, especially for kids. The slide is brilliant. Breakfast and the menu at the pool restaurant are really good quality. The ice cream stand my the pool is a temptation you cannot resist! The sofa beds looking out across the beach.

Stayed in July 2025

Unfortunately no Netflix or streaming apps on the television which is unusual for a 5 star. My friend was sick here- not sure if it was the food or a coincidence!

Great pools, nice air conditioned gym, good options for activities every day, fire show and BBQ on Saturday evenings

Stayed in July 2025

The beach area is not the best, but the view from the pool is beautiful.

Superb building, nice design, excellent service, good food and the happy hour by the pool!

Stayed in July 2025

-Slow Service at Edgewater Restaurant -Crossing the road between Resort and Edgewater -At first we had a Suite close to the Road and it was so noisy at night that we couldn't sleep well, but after two nights we could change rooms and afterwards is was good

The Lamai Suite was spacious and really clean, nice interior. The breakfast was ok, quite huge choice but somehow still not outstanding. suprisingly the local dishes were not really good. But there was a nice choice of local fruits and an omlet stand so that was good. What was really outstanding was the kids club. Our kids never once before stayed in a kids club without us, but the ladys there made them feel safe and welcome so that they didn't want to leave when we picked them up. Anytime our kids needed something or wanted to go they called us immediately. A big thank you to the whole Kids Club Team! They also had really great activities and arts and crafts for the kids. Absolutely great! The beach pool area was nice but mostly crowded. But you could aways find a sun lounger anyway. As we had half board we spent a lot of time in the restaurant at the beach. the location is really nice, good view. However the service was really slow, sometimes and easy lunch took us more than 90 Minutes as the service often ignored guests. Food qualitiy however was really great! We enjoeyed all dishes, so a huge Thank you to the kitchen.

Stayed in July 2025

Nothing

Staff were superb. Really friendly and accommodating. Good food and plenty of things to do for our kids

Stayed in July 2025

The beach wasn't good at all. Lots of litter

Clean, friendly staff, good food

Stayed in July 2025

The other guests, found it frustrating when they were being rude to the hotel staff when they are simply lovely people

Great location. It’s nice and quite but not to far if you fancy something more lively

Stayed in July 2025

There was a power cut in the middle of night in the last night that we stayed. It came back after 10-15mins.

Friendly and helpful staff Location next to 7-11 and Lamai beach Lots of activities at the hotel

Stayed in July 2025

.

A bit outdated but a beautiful resort

Stayed in June 2025

Breakfast offering was good choice but fruits always had fruit flies as did pastries & breads - there was a great chef doing omelettes/ eggs & food choice was great but more care/ coverage of fruits, breads etc needed. Also no slippers/ toiletries in rooms was inconvenient, I know they could be ordered but better to have in room when you arrive.

Pool Area was fabulous, very chill & never too packed - great offering of classes throughout the day - staff were excellent & very helpful/ friendly! Rooms were great size & beds extremely comfortable.

Stayed in June 2025

Modern and close to all amenities needed

Clean room. Breakfast was excellent. The staff couldn’t do anymore if they tried.

Stayed in June 2025

I think the only thing that could have been better was when we were laying by the pool we had to keep getting up to get food and drink.

I liked the pool facility and the view of the beach from the pool.

Stayed in May 2025

Our shower was very temperamental and would fluctuate from cold to boiling hot.

The main pool area was exceptional and very clean. The staff were the highlight of our trip and so helpful and kind with our children. The kids club was fantastic & our children kept wanting to go back.

Stayed in June 2025

Need flexibility for checkin and checkout, as lot of them either come by flight or ferry which has odd timing.

Secluded in the nature, well maintained bang on the main road.

Stayed in April 2025

Room Toilets need upgrading. Prices at the restaurant were not reasonable with the added taxes

More sockets required

Stayed in April 2025

Maybe a slightly better happy hour drinks prices, for example 2 for 1 drinks happy hour.

Great location right on the beach was excellent. Both of the pools were fantastic especially the garden pool with the swim up bar. The resort staff were all so friendly and professional.

Stayed in April 2025

Child’s bed was very hard

Pool was good for the kids , kids club and the games room was also good for the kids Bed was very comfortable

Stayed in April 2025

Loved the pool and beach area, rooms were big and comfy, breakfast was great, staff was friendly and kind (especially Michael and a lady at breakfast whose name I forgot). It’s a bit remote from the central area but overall great.

Stayed in April 2025

Nice hotel, very good breakfast

Stayed in April 2025

We had a pleasant time at the resort. Clean rooms and a great resort facilities. Gaming rooms for kids, pools, exit to the beach. Wonderfull breakfast with a variety of choices. The resort is a bit far from Chaweng, but you can take a taxi. For couples and families you have everything you need.

Stayed in March 2025

It's a nice hotel but is not 5 star- probably lower end of a 4 star. Overall it was a nice trip but we did have some issues and the staff made no attempt to help. - room cleaning quite poor- requested clean sheets on multiple occasions but only after asking 3 times did they change them. Rubbish was never removed from the room unless piled on the floor. - we were working remotely European hours so needed to start work at 3pm. Room cleaning occurred at random times despite requesting staff members to do it before 3pm. - room is very hot and humid- the fan does not go lower than 20 degrees - room was not comfortable to work from (although I imagine this is not typically people's requirement) - we asked for an early check-in ahead of our arrival and were told they would see what they could do but they wouldn't guarentee anything. On arrival it was clear no attempt to let us check in earlier was ever made. - we had electricity failure but only affecting sockets not lights (not a power cut) where we couldn't charge or plug anything in - very unresponsive staff even through the app they make you download (asking for a simple request was asking for a mammoth task- very different to other 5* places in thailand) - had a balcony that looks out into a grey wall- were given a ground floor room and when asked if we could move to a higher floor, said they'd check and then never responded. When called back 2 more times, they eventually said they'd forgotten to reply but no other room was available.

Stayed in April 2025