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Reviews of Grand Mercure Phuket Patong 5 stars

Soi Ratuthit Songroipi 2, Kathu, Phuket, 83150 Patong Beach, Thailand

#82 of 439 hotels in Patong Beach

Guests' Choice

Review score

Based on 989 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    8.9

  • Facilities

    8.4

  • Staff

    9.0

  • Value for money

    7.8

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 10 August 2025

    7.0
    Damp Resort
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 4 nights
    • Submitted via mobile

    The room was filled with incredible condensation. Our clothing and personal items were all moist. Not sure what the issue was but made for an incredibly uncomfortable stay.

    Good location, generally easy access to everything on Patong Beach.

    Stayed in August 2025

  • Reviewed: 3 August 2025

    8.0
    The location was great and the staff at the front desk were great
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Our first rooms; pool access and upstairs overlooking the pool, were ok, but definitely not worth the money. The villas that we were upgraded to were much better, although the plunge pools were tiny.

    Breakfast was amazing, as were the staff

    Stayed in July 2025

  • Reviewed: 2 August 2025

    8.0
    Great place with wonderful staff.. absolutely happy to stay there again
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 9 nights

    The free infused water disappeared from the entrance & gym in the afternoons.. woulda been handy to be available until say 10pm at night.

    Pool was great viewing and layout - a honeypot for the kids.

    Stayed in August 2025

  • Reviewed: 19 July 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 4 nights
    • Submitted via mobile

    Amazing hotel and perfect for families

    Stayed in July 2025

  • Reviewed: 17 July 2025

    9.0
    Great experince
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    All was good

    Fantastic place , great staff , pool is comfortable

    Stayed in July 2025

  • Reviewed: 2 July 2025

    8.0
    Would definitely stay here again!
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing!

    Good location especially in walking distance to the beach, bars and Bangla road! Nice pool area and wasn’t too busy so we always got a sunbed! Staff were lovely too!

    Stayed in July 2025

  • Reviewed: 26 June 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe King Room with Pool Access
    • Stayed 5 nights
    • Submitted via mobile

    Noisy people that don’t get controlled.

    Pool entry room and accommodated us with the room we wanted.

    Stayed in June 2025

  • Reviewed: 24 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 5 nights
    • Submitted via mobile

    Food quality was Ok, could be better. Bathrooms need some renovation.

    Location is close to Patong and Jungceylon mall. I would prefer Kata beach area.

    Stayed in June 2025

  • Reviewed: 24 June 2025

    7.0
    Great location, rooms a bit tight.
    • Leisure trip
    • Couple
    • Deluxe King Room with Pool Access
    • Stayed 3 nights
    • Submitted via mobile

    For the price of the resort the rooms are too small, with very little room for toiletries in the bathroom and insufficient space on the bedside tables. We had a pool access room which was very damp, moisture (condensation?) on the floor, and nothing dries inside the room. The pool doesn’t get constant sun and is quite cool. It can also get noisy when other guests (kids) decide to swim outside your room.

    The location is excellent, far enough from the noise of Bangla Rd but close enough to the action if that’s what you’re after. Breakfast was great, although 600 Baht per person was too expensive. Fortunately they were offering 2 for 1 while we were there.

    Stayed in June 2025

  • Reviewed: 20 June 2025

    9.0
    Good and I will come again
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Staff was very good and smiley specially OIL, food was good and there is deferent Halal food , recommended and we will come again

    Stayed in June 2025

  • Reviewed: 11 June 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom Pool Villa
    • Stayed 2 nights
    • Submitted via mobile

    The presence of insects around the place made our stay uncomfortable. We couldn’t even enjoy the private pool because of the geckos and frogs.

    Location, facilities and the staff

    Stayed in April 2025

  • Reviewed: 11 June 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom Pool Villa
    • Stayed 2 nights
    • Submitted via mobile

    The presence of insects around the place made our stay uncomfortable. We couldn’t even enjoy the private pool because of the geckos and frogs.

    The location was good, facilities were varied specially for families and the staff were very friendly

    Stayed in April 2025

  • Reviewed: 9 June 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms were small, had musky smell in the room from water.

    Good location, ambience.

    Stayed in June 2025

  • Reviewed: 6 June 2025

    7.0
    Great Amenities Lack of Maintainance
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 3 nights

    Pool was Dirty and Not maintained. Water has stain marks and smell. Room was more than smaller than expected and claustrophobic specially bathroom. Drainage in bathroom as extremely Poor. This is a Beachside city and there is no arrangement for Foot wash post Beach.There was a list in room which was cheap and disgusting spelling prices of Towels , lamps and others. This is not something you expect in a 5 Star Property. This is More than cheap and shaming. There were stain marks in sofa and Basin

    Amenities were Really good and at par quality. Beddings were High quality , Pillows were extremely Good, Toiletteries were of extremely High standard and Quality which is appreciated.

    Stayed in June 2025

  • Reviewed: 5 June 2025

    8.0
    Excellent Property for Large Groups/Families with Children
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 7 nights
    • Submitted via mobile

    The water pressure was excellent, however the shower mixture in the room bathroom was not up to the mark. We stayed in two rooms over more than a week, and it was one of those gets too hot for a few seconds and then cold types. My 9yo daughter, however, used the bathtub everyday without complaint.

    Staff in general was excellent, location being just off the main streets makes it one of those in the middle of the madness yet quiet properties, room amenities were above par. Fantastic breakfast spread - for once the expectations set by the IG reels were met in every way. Special mention for the barista who whipped up gourmet-level coffee in minutes. Upscale properties often falter on coffee - this one does not! For families with children: The housekeeping staff gave us multiple sets of towels and additional water without a fuss. We ordered chips and chocolates from Grab (Thai Swiggy) everyday and picked up the packets from the hotel lobby - I was a little hesitant initially but noticed the hotel staff being quite courteous to the riders.

    Stayed in June 2025

  • Reviewed: 21 May 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Buffet breakfast was a let down with not many options.

    Great location and staff

    Stayed in May 2025

  • Reviewed: 5 May 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Suggestion of separate area for families with children/ the buffet from the a la carte in the restaurant. Food and staff were amazing and the live music lovely, but slightly spoiled by children running round/ screaming.

    Location close to the beach, restaurant food amazing, staff were all really friendly and welcoming. Lots of facilities around the hotel.

    Stayed in April 2025

  • Reviewed: 2 May 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 5 nights
    • Submitted via mobile

    Location

    Stayed in March 2025

  • Reviewed: 30 April 2025

    9.0
    Very comfortable hotel in the hear of Patong. Very friendly, helpful staff.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 9 nights
    • Submitted via mobile

    N/a

    Great location with excellent staff

    Stayed in April 2025

  • Reviewed: 28 April 2025

    7.0
    Good
    • Leisure trip
    • Group
    • Deluxe Twin Room with Pool Access
    • Stayed 4 nights
    • Submitted via mobile

    The smell in the lower rooms was horrible, beds were uncomfortable, tons of mosquitoes.

    The breakfast was great, the swim out pool was good.

    Stayed in April 2025

  • Reviewed: 28 April 2025

    8.0
    Perfect place to stay and explore Patong and Phuket
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 8 nights
    • Submitted via mobile

    Nothing

    Location location

    Stayed in March 2025

  • Reviewed: 26 April 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    No balcony

    Perfect location

    Stayed in April 2025

  • Reviewed: 25 April 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Pool Access
    • Stayed 5 nights
    • Submitted via mobile

    This was a great hotel. We stayed at 4 different hotels, and this was the best by far (made it very hard since it was the first one and the other accommodation didn't live up to this one). Breakfast was unbelievable. The room was small but had everything we needed. The staff were great and very helpful. Close to everything.

    Stayed in April 2025

  • Reviewed: 24 April 2025

    7.0
    Ok stay close to Bangla Road
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms were very small. Looked bigger in the photos. The rooms didn’t really have much of a balcony as it was just enough to hang clothes to dry. You can get much more for your room for the price elsewhere.

    Nice pool and facilities

    Stayed in April 2025

Showing 1 – 25

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